The hotel location is fantastic and well sited . The Staff were realy friendly and helpful and gave good advice on local shops and amenities. Local knowledge of the area by the staff was valuable and saved alot of time .
Stayed for 3 nights, staff were lovely hotel clean and modern in a great area plenty of parking and a short walk to a fabulous marina, lots of shops pubs and coffee shops nearby, comfortable clean rooms the staff are constantly cleaning and making sure it's as safe as possible during the pandemic. So much to see in the local area, it's a short detour off the M5 highly recommended.
Great location for commuters especially those heading into Bristol or avonmouth, the staff are very friendly and officiant and can tell they are doing there best to provide a great service during these times. Will definitely be coming back. thank you all
I have stayed at this location numerous times during this lockdown. I have travelled on all occasions with my partner who works alongside me. We both get called last minute to work shifts as cover in fashion. On most occasions we have been greeted by friendly staff, a young lad and another woman who even helped us with washing our clothes, so we continued to stay here. However on the past two occasions we’ve been greeted and questioned in a rude manner by staff. Understandably it is a pandemic and I appreciate staff have to ask certain questions and ensure it’s guests are staying for business. However this morning after waking up and going to get our morning coffee in order to get ready for work, we were greeted by a woman who was the manager and another young lady with dark hair. As we entered the building the woman shouted ‘Stop! excuse me’ in an accusatory tone and rudely asked for our ‘essential work letter’ neither of us have been given a ‘letter’ as it is always last minute and we travel from Birmingham in a rush. Instead I politely offered my employees phone number, expecting the staff to accept we were staying for business, they actually accepted the phone number and continued to call my employer. Whom of course assured them we were there to cover staff absence. My employer told me the woman spoke rudely and with a accusatory tone. Almost as if she and her staff couldn’t quiet believe that two ‘young girls’ (as she referred to us to my employer) could be accomplished and travelling for work. Every-time I have stayed I’ve witnessed many guests check in and walk around minding their business. This is the first time I’ve seen anyone be spoken too so rudely. It could even be perceived that these staff members took issue and didn’t understand why two girls would share a double room. I don’t want to insinuate the staff were discriminatory towards me and my partner but clearly they failed to understand our dynamic and didn’t believe it when we confirmed and explained. Surely our letters should’ve been asked for at check in? Or at check in on many other occasions? The staff seemed more concerned with two young accomplished girls staying here than with their own rude behaviour and lack of customer service. I have never seen them question any other guests. So remains the question? Was this discrimination in practice. It definitely feels as if there were homophobic and ageist undertones. We were spoken to rudely and accused of not staying for business. This is the second time this has happened here. On the first time we were checked in by a lady named Gill who wasn’t as rude as the other two women today one of which I believe was called Emily. However she took seemed astonished two women would be staying together and travelling for business at our age. And continuously asked us whether we were there for business which of course we were. A guest who pays as much and as often as I do to stay on your premises should be treated with respect and receive basic levels of customer service. On occasions I have stated it will be two guests staying and have input the details of my partner however on this occasion i forgot as we were in a rush from Birmingham on a last minute call out. However even so, it is perfectly normal for guests to book a double room under ‘one guest’ when there is in fact two or to book for two when there is in fact one. I suggest the staff treat all their guests equally regardless of appearance, age and gender. And perhaps leave the job of catching people breaking ‘lockdown laws’ to the police, who are trained on the manner, and instead work on their tone of voice, check customers in and provide a polite service to their customers who currently are keeping their business running. We won’t be staying here again.…
Breaking the journey, because we had spotted a great Tapas restaurant in Portishead (Venga) - the Premier Inn was easily found - and was simply a clone of most other Premier Inns - a minute away from Sainsbury's Petrol (much cheaper topping up there than on the M5 at services). Had a very tasty pint in the next door pub on our return from dinner. Left a jacket by mistake in the bedroom on checking out. Had to make several attempts to call Reception about it - but, yes, safely kept for us to collect on our return trip.