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Room & Suite (15)
Dining (2)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Premier Inn Portishead hotel
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 2 hotels in Portishead
Location
Cleanliness
Service
Value
There's a warm welcome waiting for you at Premier Inn Portishead. Just off the M5, a short drive from Bristol, our hotel in this coastal town is well placed for business and leisure, with plenty to see come rain or shine. By car, South Wales is a quick hop across the Severn Bridge and The Mall at nearby Cribbs Causeway is pure temptation for shopaholics. On warm days visit the Portishead Lido and enjoy the Bristol Balloon Fiesta or venture into Bristol to Bristol Zoo and SS Great Britain. Whether shopping, working or exploring, come back to a delicious meal and drift off into a great night's sleep in our luxury Hypnos bed.
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Full view
Property amenities
Free parking
Wifi
Paid internet
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Non-smoking hotel
Room features
Air conditioning
Desk
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English
Hotel links
Location
Full view
66Somewhat walkable
Grade: 66 out of 100
32Restaurantswithin 1 km
2Attractionswithin 1 km
1,111Reviews15Q+A100Room tips
Reviews
Traveller rating
- 595
- 330
- 129
- 29
- 28
Time of year
Traveller type
Language
Selected filters
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- English
Popular mentions
The hotel location is fantastic and well sited . The Staff were realy friendly and helpful and gave good advice on local shops and amenities. Local knowledge of the area by the staff was valuable and saved alot of time .
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Review collected in partnership with this hotel
Date of stay: March 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Hotel's Favourite
Stayed for 3 nights, staff were lovely hotel clean and modern in a great area plenty of parking and a short walk to a fabulous marina, lots of shops pubs and coffee shops nearby, comfortable clean rooms the staff are constantly cleaning and making sure it's as safe as possible during the pandemic. So much to see in the local area, it's a short detour off the M5 highly recommended.
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Date of stay: September 2020Trip type: Travelled as a couple
1 Helpful vote
Helpful
Great location for commuters especially those heading into Bristol or avonmouth, the staff are very friendly and officiant and can tell they are doing there best to provide a great service during these times. Will definitely be coming back. thank you all
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Date of stay: March 2021Trip type: Travelled on business
Helpful
I have stayed at this location numerous times during this lockdown. I have travelled on all occasions with my partner who works alongside me. We both get called last minute to work shifts as cover in fashion. On most occasions we have been greeted by friendly staff, a young lad and another woman who even helped us with washing our clothes, so we continued to stay here. However on the past two occasions we’ve been greeted and questioned in a rude manner by staff. Understandably it is a pandemic and I appreciate staff have to ask certain questions and ensure it’s guests are staying for business. However this morning after waking up and going to get our morning coffee in order to get ready for work, we were greeted by a woman who was the manager and another young lady with dark hair. As we entered the building the woman shouted ‘Stop! excuse me’ in an accusatory tone and rudely asked for our ‘essential work letter’ neither of us have been given a ‘letter’ as it is always last minute and we travel from Birmingham in a rush. Instead I politely offered my employees phone number, expecting the staff to accept we were staying for business, they actually accepted the phone number and continued to call my employer. Whom of course assured them we were there to cover staff absence. My employer told me the woman spoke rudely and with a accusatory tone. Almost as if she and her staff couldn’t quiet believe that two ‘young girls’ (as she referred to us to my employer) could be accomplished and travelling for work. Every-time I have stayed I’ve witnessed many guests check in and walk around minding their business. This is the first time I’ve seen anyone be spoken too so rudely. It could even be perceived that these staff members took issue and didn’t understand why two girls would share a double room. I don’t want to insinuate the staff were discriminatory towards me and my partner but clearly they failed to understand our dynamic and didn’t believe it when we confirmed and explained. Surely our letters should’ve been asked for at check in? Or at check in on many other occasions? The staff seemed more concerned with two young accomplished girls staying here than with their own rude behaviour and lack of customer service. I have never seen them question any other guests. So remains the question? Was this discrimination in practice. It definitely feels as if there were homophobic and ageist undertones. We were spoken to rudely and accused of not staying for business. This is the second time this has happened here. On the first time we were checked in by a lady named Gill who wasn’t as rude as the other two women today one of which I believe was called Emily. However she took seemed astonished two women would be staying together and travelling for business at our age. And continuously asked us whether we were there for business which of course we were. A guest who pays as much and as often as I do to stay on your premises should be treated with respect and receive basic levels of customer service. On occasions I have stated it will be two guests staying and have input the details of my partner however on this occasion i forgot as we were in a rush from Birmingham on a last minute call out. However even so, it is perfectly normal for guests to book a double room under ‘one guest’ when there is in fact two or to book for two when there is in fact one. I suggest the staff treat all their guests equally regardless of appearance, age and gender. And perhaps leave the job of catching people breaking ‘lockdown laws’ to the police, who are trained on the manner, and instead work on their tone of voice, check customers in and provide a polite service to their customers who currently are keeping their business running. We won’t be staying here again.…
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Date of stay: February 2021Trip type: Travelled on business
1 Helpful vote
Helpful
Response from Whitbread Hotels and Restaurants, Other at Premier Inn Portishead hotel
Responded 4 days ago
Hello Chloe, Thank you for reviewing your recent stay with us. We're sorry to see that you experienced disappointing service from the team during your stay on this occasion. We can appreciate how frustrating this must have been for you and how this would have impacted on your time with us. Our locations are able to accept bookings for work and in line with government exemptions. Whilst locations will check the reason for your stay is in line with this, we always expect guests to be provided with our usual high standards of service during their time with us. We'll make sure to pass on your feedback to the Hotel Management for review and to be addressed with the team. This will help us to make sure that all guests are provided with friendly and helpful service throughout their time with us. Again, our sincere apologies and thank you for taking the time to share your review. We hope that we can look forward to welcoming you back to one of our hotels again soon. Kind regards, Lauren
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Breaking the journey, because we had spotted a great Tapas restaurant in Portishead (Venga) - the Premier Inn was easily found - and was simply a clone of most other Premier Inns - a minute away from Sainsbury's Petrol (much cheaper topping up there than on the M5 at services). Had a very tasty pint in the next door pub on our return from dinner. Left a jacket by mistake in the bedroom on checking out. Had to make several attempts to call Reception about it - but, yes, safely kept for us to collect on our return trip.
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Date of stay: October 2020
Rooms
Location
Service
3 Helpful votes
Helpful
PRICE RANGE
US$37 - US$100 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
premier inn portishead hotel portishead
LOCATION
United KingdomEnglandSomersetPortishead
NUMBER OF ROOMS
95
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Claim Your Listing Frequently Asked Questions about Premier Inn Portishead hotel
Which popular attractions are close to Premier Inn Portishead hotel?
Nearby attractions include Portishead Marina (1.1 km), Portishead Youth Centre (0.6 km), and The Siren's Calling (1.0 km).
What are some of the property amenities at Premier Inn Portishead hotel?
Some of the more popular amenities offered include an on-site restaurant, free parking, and breakfast buffet.
Which room amenities are available at Premier Inn Portishead hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Premier Inn Portishead hotel?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Premier Inn Portishead hotel?
Yes, free parking is available to guests.
What are some restaurants close to Premier Inn Portishead hotel?
Conveniently located restaurants include Venga, La Marina, and Aqua Spinnaker.
Is Premier Inn Portishead hotel located near the city centre?
Yes, it is 0.4 km away from the centre of Portishead.
Are there any historical sites close to Premier Inn Portishead hotel?
Many travellers enjoy visiting Tyntesfield (5.3 km), Clevedon Court (6.7 km), and Heavy Anti Aircraft Battery (7.0 km).
Is Premier Inn Portishead hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.