We had our wedding held here 16.10.2020 and just want to say from myself and my partner a huge Thank you to Katie she went absolutely above and beyond and ensured that our day was as special and magical as it could be in current climate. Nothing was ever a problem for her and she worked so hard thats why this review is mainly for her as we owe her everything from thw bottom of our hearts we Thank you x
Despite arriving mid afternoon we were told there was zero availability for any of the pool spa gym facilities. The staff recolied in horror when I told them I'd booked a three course meal for two for the evening! The only starter available was garlic bread and cheese which they managed to burn almost to cremation.The mains were poor quality and small portions. In fairness the young girl tried her best to run the bar and food and gave me a free pint and two teas as she was clearly embarrassed at the fare on offer. The room was cold and had a heavily stained carpet and the walls are paper thin. Overall it's definitely best you look elsewhere to put a smile on your face pre flight.
We used the hotel because we had vouchers from a cancelled holiday. Generally very poor, bed linen was stained, doors didn't work, the bed was tiny, and tucked away so you had to climb o over your partner to get out. Bathroom had one of those sliding doors with zero privacy. Go for a Premier Inn anyday.
Have stayed here quite a few times over the years mostly as an overnight stop off flying in and out of Manchester. This review is primarily to identify one member of staff who is outstanding! The hotel is pretty low key and unremarkable but Katie the lovely,lovely girl on reception and pretty much everywhere in the hotel! She helped us immeasurably when we had issues regarding our booking ( too long to go into) and sorted everything out upon our return after I could not reach the intended party whilst abroad. Her management should quickly realise the asset they have and reward her as she is an absolute legend and we will return to the hotel on that basis.!!! Many many thanks! Xx
I am very familiar with the Britannia Airport Inn Manchester, as I have been a member of the gym there since 1988. Now that hotels and gyms are finally reopening after the long Coronavirus lockdown, I for one will NOT be renewing my membership to the hotel gym (Spindles). Despite making lots of friends during my time there, I have finally used the forced break to pluck up the courage to finally leave the club. I have simply come to the end of my tether there with regards to the total lack of respect the hotel management (who also manage the gym) have towards their clients. They literally do not give the slightest toss about their customers at all. To write a proper synopsis of the issues I’ve had with the club over the years (Britannia have owned this hotel since January 2014) would take an age, but suffice it to say that the management are not interested in investing in the club, nor are they interested in hearing what any of the members have to say. We are all beating our heads against a brick wall. Last time I was at the gym in mid-March, the club was in a terrible state of disrepair, in desperate need of redecoration, with no more than 50% of the lockers in a usable condition, and with much of the gym kit (particularly the stationary bikes) on it’s last legs. I can honestly say that as an experienced businessman myself, I have never come across a business as poorly run as this one, and I no longer want to be a part of it. I appreciate that this review is more about the gym rather than the hotel, but it's the same management running the gym that runs the hotel, so I don't think it's unreasonable to assume that the hotel is run exactly the same way. In my long experience with this Britannia Hotel (over 7 years now), they have shown no interest at all in maintaining the hotel, investing in new facilities, and more importantly perhaps, in listening to their customers. I'm clearly not the only person who thinks like this either; Britannia Hotels has been rated the worst hotel chain for the seventh year in a row.…