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Please avoid this hotel at all costs.
When we arrived into our room, the heater wasn't working so had to wait an hour for someone to fix it. The temperature of the water in the sink was also two exremes. When the shower was turned...More
We stayed there on the 15 December. We got to the room. They was only one cup and no coffee no milk no spoons. Only two thin pillows. So I whent down to ask them for the bits. I had to wait a hour for...More
Been to this hotel to Attend WTM London, the staff was able to give the proper direction via email much before my trip. Rooms are good, hotel is located right opposite to Valentine's Park, which is good place for morning Jogging. Food is good. Recommend...More
The staff were lovely and attentive. The breakfast was phenomenal. The room was clean and tidy and although there was no bin. The bathroom looked great however once we started to use it all went downhill pretty quickly. There was a smell of damp when...More
Booked on hotels.com upon arrival we were told that the bathroom and toilets were to be shared and if we wanted a private one, we needed to upgrade and pay extra and that they only accept cash. The sign on the front door said that...More
Response from 2018TruthfulReviewer | Reviewed this property |
Because bed bugs spread like wild fire and the owners couldn't care less if they tried. All attempts to get refund for unwillingly donating blood to said bed bugs have literately been met with abuse of staff and managers. My... More
Because bed bugs spread like wild fire and the owners couldn't care less if they tried. All attempts to get refund for unwillingly donating blood to said bed bugs have literately been met with abuse of staff and managers. My last attempts left me very distressed due to the extent of verbal abuse. If other would like to collectively pursue this please let me know, power in numbers etc!
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"I would think asking for a room on the front of the hotel would offer great views across Valentines park"