I recently stayed here, in a two double rooms with my partner and another couple. What is not clear is there are basically two hotels - one is Playa Park and the other Zensation, which you pay premium for. Playa Park is not a 4 star hotel. Things like the infinity pool, gym etc are limited to one visit per person during your stay and everything else will cost you. Positives: Food and drink are very good for the price of this all inclusive. Main pool area is really nice, kept clean and there are plenty of beds. Rooms are spacious and clean. Negatives: The pool is open 10am - 6pm, so if you’re an early swimmer this isn’t the hotel for you. You can’t even lie on the sun beds before 10am! There was no real ambience around the pool, no music or life. Wasn’t particularly ‘fun’ for us as young adults. Some staff weren’t particularly accommodating - everything felt like a chore.…
It's a good hotel from what we see in the platforms of reservations, but when we arrive there, we know the reality - it’s not good for the price. Clients are segregated in access to pools and gym, have to pay for basic drinks even in all inclusive, have to pay to change beach towels. That kind of things are not typicall in a 4 stars hotel. I've been to riu in all inclusive and none of this happened… In playa park they want money all the way, that’s my experience. Also the beach near the hotel is not recomendable, the only good beach is in a walk of more or less 40 minutes and they don’t even have a transfer.
We just enjoyed a fantastic 10 night stay. This is our 4th vist to this hotel We stayed in the Zensation block . Rooms are a great size ,bathroom with walk in shower. Air con is good free safe in room , tea &coffee don't need much more. The hotel is kept very clean We used the roof top pool a lot its a shame it doesn't open till 11 though. The staff at this hotel are great helpful and friendly everyone always says hello. There's always plenty of choice at meal times . Never had to que long at the bar. Reception staff booked us a great boat trip and our return home covid tests. Even printed our forms for home. Special thanks to Monica and the lifeguard on roof top pool great team . It's a shame spar was closed (covid). Cant wait to go back
I have been coming here for a long time now and seen lots of changes. It has been brilliant to see the transformation. I love coming here. Managed to get here in august and had an amazing time. Everything was perfect. Clean as always. Felt very safe and was very well looked after. Food was excellent as usual. We stayed premium which is excellent. We were very well looked after by Hernan who was always friendly and cheerful and the lovely Monica who made us the best coffees…. Niki specials … 🥰😂🤣. Samba was his normal happy funny self along with Gino and the rest of the staff …. Everyone who works here is very friendly and it has a lovely atmosphere. We will be back again next year and counting down the days already Thank you 😊 for a perfect holiday
Been here a week and the spa is not open, we've paid for the premium room which includes access to the spa so not very happy, would have thought sum kind of compensation or voucher for spa in the town but nothing has been said, the rooms are definitely not junior suites like stated in brochure, just single room with bathroom , only one bar in evening so slow service, staff are friendly and rooms cleaned daily