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4.0
#17 of 23 hotels in Sa Coma
Location
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Value
The Globales Bouganvilla*** Apartotel is located on the east of Majorca, in the municipality of San Lorenzo de Cardassar, near Sa Coma, a long beach of white and fine sand bathed by crystal clear waters of blue colours.
This large apartotel features 253 studios, 295 one-bedroom apartments and 66 two-bedroom apartments.
In the Globales Bouganvilla*** Apartotel you will live unforgettable entertaining experiences thanks to our monumental Splash Park, a large and stunning water park with the most fabulous attractions for you to enjoy with your family. The Splash Park is for exclusive use of the guests of the Apartotel.
The Globales Bouganvilla*** Apartotel, in Sa Coma, Majorca, features a wide offer of activities, entertainment and shows.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Residential Neighbourhood
Family
Languages Spoken
English, French, Spanish, Catalan and 1 more
Location
Calle Margaritas, 21, 07560 Sa Coma, Majorca Spain
Name/address in local language
Globales Apartotel Bouganvilla
2,453 reviews
Getting there
Car recommended
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I took my Mom on vacation and we spent a very pleasent week at Globales. Yes, it is mainly occupied by families with kids, but no wonder - pools, aquapark, playfields, rich animation program (also for adults), it all keeps kids busy. However, we never felt disturbed and we never had a problem to find a free sunbed at the pool.
The hotel is located circa 1,5 km from the beach, so you can walk or take a free bus picking up the guests from the hotel (route every 10-15 minutes). At the beach you can find a few souvenirs shops with affordable prices. There you can also take a bus (2€ ticket) and go to visit a very nice town Portocristo with Dragon Caves. The buses also go to e.g. Manacor or Palma.
Back to the hotel. Cleaning, changing sheets and towels took place every day. The food was great, fresh and varied. Also, besides tea, coffee and juice you could serve yourself beer or wine for the meal. The masks and hands desinfection were obligatory while serving the food/drinks and the staff was very strict about it. The drinks at the pool bar were mostly juice with alcohol, nothing fancy, but do you need anything more? ;) The hotel also has 2 grocery stores on the premises.
Anyway, thank you Globales for your hospitality. Greetings to the staff and mostly to the cute bartenders ;)
Adios, Agata
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hoteles Globales, Marketing at Globales Apartotel Bouganvilla
Responded 19 Aug 2020
Dear Agata Thank you so much for writing this review about you and your mums stay with us, we like to think that everyone can enjoy their stay with us, and it seems this time we did tick the boxes. Your indepth comments not only about the Globales Bouganvilla but also what you can do out and about. You are welcome and a big thanks from all the team here and of course our bar staff!!! We do hope you and yours will come and visit us again Kind regards Globales Quality Manager
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We found the food excellent with two onsite restaurants and two snack bars (one in the waterpark). The choice of food overall was very good and included a variety of vegetarian options. Drinks were self service. Queuing at the Pizzeria on an evening was a bit bizarre (as others have mentioned). Not sure how or why this practice continues but it's definitely unnecessary. The room we had wasn't great as it was sited above the kitchen and the balcony overlooked the service area. Many nights woken by bin trucks and delivery wagons. However, it was a two bed apartment with lots of space so we took the decision to stay there. The rooms are due a refurbishment but they are comfortable enough and we had plenty of storage space for clothes. The room keys are the card type and almost daily we had to go to reception because they'd failed and we were locked out. We were allowed to keep the room on our last day as we had a later flight. The fee was very reasonable at 22 Euro and we were allowed to remain until 4pm. Pool towels are provided in your room and if you want them changing at anytime, you can do this at reception for 1 Euro per towel. While the room was kept clean, the sunbeds and patio areas around the pool were neglected. The staff might have the time to pay more attention to this if it wasn't for some of the rude and ignorant guests leaving rubbish all over that they could and should dispose of themselves. Empty cups, cigarette butts, cigarette ash, face masks, plates and discarded food, you name it. I know you're on holiday but come on people, either you're clean and tidy or you're not. Tables in the restaurant were not properly cleaned between diners, the general practice being to wipe off any debris with a dry cloth. In the present climate especially, some disinfectant would have been a welcome sight. There were plenty of toilets around the site and they were kept spotless, cleaned hourly. So - cleanliness for us, a mixed bag. Pool was large and deep for the most part. It's in need of some TLC and indeed some repairs were being carried out during our stay. The waterpark is a great addition and for young kids and adults alike, if this is your thing you'll enjoy the variety of slides. Sunbeds - British people putting towels out when it's still dark is just nuts, or in one case leaving their two children (who looked under the age of 6) sleeping on them. By 8am you'll be lucky to get one around the main pool and if you do, you'll have to watch while some of them are not even occupied until the afternoon. There's a free bus service to and from the beach which is handy as it's about a 25 minute walk otherwise. The beaches at Sa Coma and Cala Millor are beautiful and if you don't spend at least a day there you're missing out. The staff are generally friendly and helpful. Overall, not a bad week for what we paid (booked last minute) but I won't be returning.
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Date of stay: August 2021
Value
Location
Service
Room Tip:Enjoy a few days at the beach
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hoteles Globales, Marketing at Globales Apartotel Bouganvilla
Responded 25 Aug 2021
Dear Troy Thank you for your very comprehensive review and comments both positive and negative. It is nice that you have noted the hard work our cleaners do trying to keep up with the pool and other external areas, and you have said that this is a mixed bag for you. Delighted that you enjoyed the food offerings and menus, The queues in the pizzeria is baffling as all restuarants are open and it is not for lack of tables. Again we are grateful for you highlighting some really good points. Please be assured that all guests comments are taken very seriously and they do help us to improve our services. Although you have said you will not be returning, we do hope that Globales will remain an option for your next holiday and that we will have the opportunity welcome you to one of our hotels. Kind regards Globales Quality Manager
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Just returned from an 11 night stay. First impressions when we arrived was that it was very clean and well presented, very quick check in and reception staff were polite and friendly. We had a one bedroom apartment, number 32 on the Rosa block; I couldn’t have had a better room if I’d picked it myself. The room was spotlessly clean with a housekeeping service every day which provided clean towels each day too, couldn’t have a had a better location for the room as it was right next to the main pool, bar and restaurants. It was a ground floor room with a huge terrace. In terms of food, there is plenty of variety for everyone from pizza and chips, meats, pasta, rice, salad, fruit and a different ‘world’ dish each night. We are a family of two adults, 10yr and 12yr old children- we didn’t struggle at any meal time. The food is all fresh and is constantly being refilled, the restaurant staff do an amazing job keeping everything clean and tidy, in 11 days I didn’t see one table left with plates on, all tables and food serving areas were constantly spotless. The all inclusive drinks include red/white wine, cava, local lager, soft drinks and a range of cocktails- again there’s something for everyone. There are queues for food/drinks at certain times but the queues keep moving and you aren’t there long, they tend to look worse than they are. Pool areas are kept clean, the kids loved the slides but we mainly stayed at the big main pool as they were happy enough playing with a ball and floaties in there. In a lovely location, about a 20min walk into Sa Coma or there’s a free shuttle bus running regularly. Pretty close to Cala Millor too which is well worth a visit. In the evening there is a childrens disco and other evening entertainment. There are bouncy castles and a stall that sell bits and pieces for children at the entertainment area which can get a bit pricey so be mindful of this when booking too- the bouncy castles are around €3.50/child for 15mins or €10/child for the full evening. Overall, we had a lovely stay and would be more than happy to return. Every member of staff were polite and friendly, the entertainment team work tirelessly to ensure everyone had a good time and they are brilliant with kids making the effort to include every child. As family holidays go, this is up there with one of the best.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Globales Bouganvilla Quality Manager, Atención al cliente/recepción at Globales Apartotel Bouganvilla
Responded 14 Jun 2022
Dear guest, It is always excellent for us to receive such complimentary reviews like this. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday with us. We have treated your description as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail. We would like to thank you once again for your kind review and would be delighted to welcome you back to one of our hotels soon in a near future. Best Regards, Globales Bouganvilla Quality Manager
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Good points - foods ok Great Water park , slides are good for children
Bad points - sun loungers, parasols and the grounds are absolutely hanging I didn't even want to take my sliders off. I went camping a few weeks before this holiday and that was cleaner!! There is no staff cleaning around and you thought with covid they be more so on top of the cleanliness.
Children's pool all chipped stones in it hurts your feet walking through infact my daughter cut her heel in there.
They refuse to give me straws for my 2 toddlers drinks said I had to pay so I informed the manager and said I'd like straws for my kids drinks for the rest of our holiday it's appauling that a young child (my 2 year old) can't have a straw for her drink
Bedding in room is damp and smelly, not cleaned well.
No where to put towels and toiletries bags in bathroom so everything has to go on floor ! It Wouldn't hurt them to just put a shelf up so you can put your stuff on and towels instead of having to use the floor.
Staff can be rude infact they don't talk to you Down by the entertainment section which isn't too bad for children but can cost a fortune as they charge over the odds for everything like the bouncy castles ECT
Ice creams are 3euro each from the ice cream parlour and you can't sit on your sun lounger to eat it !! You get told to move. Normally when I been away kids ice cream is all inclusive when you pay for all inclusive holiday.
Won't visit again or recommend to anyone
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Date of stay: September 2021Trip type: Travelled with family
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Response from Hoteles Globales, Marketing at Globales Apartotel Bouganvilla
Responded 19 Sept 2021
Dear Mandy Thank you for taking the time to review your stay and all your remarks, especially highlighting the food and slides. with regards to certain comments, and although it will not make a difference now, Straws are papaer straws and we try to use these to the minimum towards being environmentally friendly, the weather these days has been up and down and as you know was brown rain.. Bouncy castles are external we are sorry you feel like you cannot visit again and we hope that we might be able to welcome you in another Globales Hotel or resort. Kind regards Globales Quality Manager
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Absolutely loved this place. Had a great holiday here. Very well run hotel in my opinion with hardworking staff.
Spent 11 nights at this complex in August 2021. We travelled as 2 adults and a child aged 9 and stayed in a twin room in Binomia block (room 528). We had a view of the restaurant and children’s splash pool so we really enjoyed the central location as we were also close to reception and the bar.
Food was great and was available from 8.30 am until midnight. So much choice and with 3 restaurants and a snack bar in the waterpark to choose from, you could never go hungry. Soft drinks, juices, cocktails, spirits and beer were also good aswell.
Rooms were adequate for a family of 3 and although there wasn’t much room with the sofa bed pulled out we didn’t spend a lot of time In there so it was fine for us. The maids came in daily to clean and left us fresh towels and changed bedding frequently.
The complex was clean (apart from some guests leaving their cups and rubbish on the floor) but that’s not the hotels fault.
Sa coma beach is lovely and s 20 minute walk. Some shops and nice restaurants there if you fancy eating out. Calo millor is lovely too (€6 in a taxi) and is a bigger resort with lots of shops snd restaurants. Fantasy park is great which has go carts, bouncy castles etc for the kids.
The sunbed situation is really bad with selfish guests reserving them before they are ready to sit on them or not returning to them until the afternoon but you get this in most hotels. We just went to the waterpark and queued up from 9.30 am and got a sunbed in there. The waterpark is brilliant for all ages of kids (and adults).
One other downside is people letting their young children help themselves to food and drink in the restaurants which meant spillages and the desserts being messed up, but like with the sun lounger situation it’s the parents that are allowing this to happen so not the hotels fault.
We met some lovely people and All in all we had a great time here and would definitely return.
Just go with an open mind and remember this is s 3 star hotel which definitely meets the requirements in my opinion.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hoteles Globales, Marketing at Globales Apartotel Bouganvilla
Responded 1 Sept 2021
Dear Guest We are pleased to read your comments about a very well run hotel and hardworking staff "thank you ", comfort and location of your room whixh was close to all amentities bar restaurant etc. Actually you can eat from 08.00 which is when the Pizzeria opens for until as you say midnight. We are also grateful for your highlight of our efforts especially our maids you keep the instalations and accommodations clean and tidy. Sa Coma beach is fantastic and there are some lovely bays and calas close by. Great that you went a bit further a field if only to Calla Millor. Most important is the you will return to visit us, see you again soon Kind regards Globales Quality Manager
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We stayed here as a last minute break and was pleasantly surprised at what we got for our money. We always stay self catering on our holidays because of the children and can honestly say this is the best all inclusive food we’ve had. Out of the 7 days we never had one bad meal and there is so much choice with 3 different restaurants to choose from there was always something for everyone and all restaurants are spotlessly clean.
The main swimming pool is lovely slightly cold but very refreshing when the weather was good the splash park is great for kids of all ages and the adults enjoyed it too the bar in the splash park only serves beer and soft drinks so if you are looking for spirits it’s a bit of a walk to the other side of the resort but not a major issue. There are plenty of life guards around the pool and splash park and they are very observant which was great as I felt my kids were always safe.
Rooms are very basic but we only spent minimal time in there so wasn’t a issue but if you are in a ground level apartment you will find ants so if this is going to be a problem request a higher level room the reception staff are lovely and very keen to help so can’t see this as a problem. Rooms are cleaned every day and fresh towels are provided. The shower is great very good pressure and always hot water.
The location of the hotel is a little bit of an issue as it’s around a 20-30 minute walk from the beach and the nearest town however there is a free bus service that will take you there that runs pretty frequently or around €5 in a taxi. I would recommend going to the beach as it’s beautiful and has crystal clear water.
The animation team are very good they always made an effort and are very friendly we found the entertainment a little bit hit and miss of an evening but I think it will improve as we came as the season is just starting.
Overall this is a great hotel for family’s plenty to eat and drink and plenty to keep the kids entertained thank you to the staff and keep up the good work would happily return to this hotel.
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marc Bouganvilla, Dueño at Globales Apartotel Bouganvilla
Responded 21 May 2022
Dear guests, Thank you so much for your detailed review about your holidays in our hotel. Obviously we are pleased to read that you and your kids enjoyed the stay with us. We are looking forward to welcome you as our guests again. Kind regards,
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This was a last minute break at an amazing price which we almost thought was too good to be true. We absolutely loved the hotel so much going on and for the end of season. The room was great, plenty of room for our family of 3 and clean and tidy. Cleaners came in everyday leaving fresh towels etc. Food was lovely although did get quite busy at times one of the restaurants was closed and I think this was needed as it was pretty busy, also pool bar closed which again would have made a difference. The staff were fantastic, big shout out to the entertainment's team Pavel, Thomas, Thomaz, Janey and Tatiana they were absolutely amazing and put on some great shows and also made sure people got involved coming round chatting etc, great games through the day. Location is great beach is a 15 minute walk away, a free bus is provided most of the day. Water park was fab and my son loved it. Overall pleasantly surprised.
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Date of stay: October 2021Trip type: Travelled with family
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Response from Diana Villanueva, Marketing at Globales Apartotel Bouganvilla
Responded 1 Dec 2021
Dear Jac, Thank you very much for your review. Greetings, Susana. Globales Quality Manager
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Let me start with the check in, waited 40 minutes 20 of which were outside without shade in a 30 degree heat. You would expect a drink to be brought to you as at most hotels but no that didn't happen. When we got inside and near reception there were just 2 people running the check in desk yet there were other people behind the desk just talking. Eventuallythey put a 3rd person but by this time we had reached the front of the queue. The 4 children in our party were tired hot and very thirsty. The rooms are very basic although kept clean, I was in room 179 and with a large tree outside my balcony I got very little Sun and it was very gloomy inside the room. The food is ok as are the drinks but one thing I hated was that apart from inside the restaurants every drink is served in a plastic breaker I can understand this around the pools but not by the bar's and in the evening. I did ask and was told it was for safety reasons but this doesn't seem to apply if you pay extra for a cocktail when you then get a real glass. Most of the staff are good so no complaints there. The cost of a safe in your room is 32 Euros for a week which is expensive compared to most hotels, I can't really understan why hotel's have to charge at all. To summarise it was an ok holiday that's all. Would I recommend it or go back sorry but no.
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Date of stay: July 2020
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Response from Hoteles Globales, Marketing at Globales Apartotel Bouganvilla
Responded 18 Aug 2020
Dear Guest Thank you for taking the time to share your feedback with us, and it is feedback like this that we can use to improve in certain aspects. We can advise that you could have come inside and waited in reception and at the same time got drinks, sometimes there are people at reception answering questions for other reasons, butwe do try to make sure that we get all our guest checked in as quickly as possible. We are pleased that you liked your room, and if you had come back to let us know about the view i am sure we could have moved you to another. The reusable plastic beakers are new this year, and yes they have ot be used in the evenings also as the bars are close to the pool and poeple sit around the pool in the evenings so we do not want broken glass in little peoples feet. We can really work with this and will continue making improvements. We do hope that you would give us a second chance in the future. Kind regards Globales Quality Manager
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Had a lovely week at Bouganvilla. We had a twin room in Binomia block, we would have preferred a 3rd bed rather than a sofa bed but the room was clean and adequate, cleaners came in everyday to provide clean towels and make the beds. The complex itself we found generally very clean and tidy, also love the low rise village feel of it. We were nervous about this holiday given the current COVID situation, masks are mandatory in shops, restaurants (apart from when seated) and reception areas and we felt that guests were very respectful of this and for that reason it felt safe and otherwise normal. There are plenty of choices for food with the main restaurant, a pizzeria and a smaller snack restaurant and the snack bar in the splashback, food can get a bit repetitive if you're not very adventurous (like me) but we found it tasty and had no complaints, just as you'd expect from an all inclusive. There were sometime queues but they go down quick enough and again no more than you'd expect at a busy all inclusive. The bars can sometimes get a little busy but the queues go down fairly quickly, we mostly stuck to Pepsi and Mahou with the occasional cocktail and though I've seen some negative comments about the beer and cocktails we found them to be perfectly fine. Can't really comment on the entertainment, love the idea of the outdoor circus type tent and we did visit a few times but the actual shows start at 10pm which is a little late for us (mini disco at 9pm but our 10 year old has slightly outgrown that), this is the main reason for the rating, had the main entertainment been a little earlier I'd have probably given it a 5. The pools are great with something for everyone, beware that if you want a spot around the main pool you have to get your towel down early, we saw people up and about as early as 5.30am on the morning we left. We preferred to spend our pool time at the splashpark which opens at 10am and you can generally find loungers throughout the day, if you want to guarantee a certain spot people tended to queue from around 9.30am which gives you plenty of time to have breakfast before heading down there. All staff were friendly and helpful, special mention to Mike in the splashpark snack bar, what a lovely cheerful guy, always had a smile on his face and happy to have a laugh and joke with you! You can grab the free bus down to the beach but we preferred to have a walk down in the evening, it's a nice 20-25 minute stroll down to the front then and then you can walk along as far as you like. We chose Bouganvilla after previously visiting another Globales hotel (Los Patos Park) and we had a fantastic time at both so would not hesitate to return or indeed try another of the Globales hotels. Finally, also just want to say thank you for the little happy birthday message and sweets left in my room on my birthday, lovely touch!
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hoteles Globales, Marketing at Globales Apartotel Bouganvilla
Responded 26 Aug 2021
Dear Janis Thank you for your detailed review, better than some brochure descriptions. We are really pleased that you had such a good holiday with us and enjoyed nearly all the services and facilites from the food to the drinks and the highlight part of the spalsh park and the slides. Will let Mike know he has been mentioned, and a big thanks for taking the time to write this review. We are really pleased that you have visited other Globales hotels and that you will try anotherone of our many hotels, we lookward forward to welcoming you back. Kind regards Globales Quality Manager
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This hotel, in the east of Majorca, is a Tiny village on its own. There are multiple swimmingpools, three restaurants, a couple of bars, a theater and some nice waterslides. We were staying in a two room appartement. It had two single beds put togeher, a sleeping couch, a very small kitchen ( with no pots of pans?) and a bathroom. Everything you need is here however everything is dated. The beds are very hard and you can feel the springs thru the fabric. Swimmingpools and slides are great. There is something for all ages and all Pools have a lifeguard. Food in the restaurant is pretty good. It offers something for everyone and it is pretty fresh. We didn't get to try the Italian restaurant as it was closed. Maybe this was the cause of the biggest flaw of our Stay here, the bars and restaurant were too crowded. This caused long waiting lines at the entrance and the buffet, pretty annoying. Good to mention that only the cheap liquor was included and if you wanted a real beer or a real cocktail you had to pay extra. Also, no good coffee anywhere 😢 Staff was working very hard and were friendly however didn't offer real service as you woud expect at a 4 star place. so basically you had to do everything yourself. Get your own drinks, Carry your own bags to your room and back and arrange your own poolbeds. Cleaning of the room and the rest of the park was very good. Evening shows were okay, nothing more of less. There was also a bus tintje Beach running several Times a day which is ofcourse very nice. WiFi connection didn't work at all, so be sure tot have your own 4g available. Overall a pretty good 3 star hotel which delivers on promise but nothing more.
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Date of stay: October 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hoteles Globales, Marketing at Globales Apartotel Bouganvilla
Responded 23 Oct 2021
Dear Martijn We were disapointed that our hotel did not live up to your expectations but would like to point out that we are only 3 stars and not 4 as you thought. We do our utmost to make sure that all our guests have a good holiday and enjoy all the services and facilities and it seems in this case we fell short in some areas . Apart from these issues here we hope that maybe you will keep Globales in mind for your next holiday and vist one of our 4 star hotels, so that we may have the opportunity to restore your faith in our company. Kind regards Globales Quality Manager
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Leeds, United Kingdom3 contributions2 helpful votes
Most all in... All spirits larger wine and a selection of cocktails. There is other cocktails you can pay for if you wish but we never did. Tequila sunrise is yum. Down at entertainment there is a cocktail bar but have to pay for all
There are more places to choose from in the Sa Coma area.
PRICE RANGE
€140 - €225 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hi! bouganvilla aparthotel hotel sa coma, bouganvilla sa coma, bouganvilla hotel
LOCATION
SpainBalearic IslandsMajorcaSa Coma
NUMBER OF ROOMS
614
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