Zafiro Palace Alcudia
Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.

Zafiro Palace Alcudia

Great hotel in a fab location - would recommend to families looking for a quality hotel.
Traveller (1954)
Panorama at the Zafiro Palace Alcudia
360
Panoramas (13)
Zafiro Palace Alcudia
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Contact accommodation for availability.
There are similar hotels available.
View all
Did you already book this hotel?

About

4.5
#12 of 46 hotels in Port d'Alcudia
4.5 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Lujo, deliciosa gastronomía, confortables habitaciones, impresionantes piscinas, solarium y mucho más le espera en el hotel Zafiro Palace Alcudia, el alojamiento ideal para disfrutar de unas vacaciones inolvidables en Mallorca.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Adult pool
Bar / lounge
Mini golf
Aerobics
Books, DVDs, music for children
Parking
Wifi
Fitness / spa changing rooms
Sauna
Hot bath
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Private pool
Coffee shop
Restaurant
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Table tennis
Video game console
Children's playground
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Pushchairs
Airport transportation
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Manicure
Massage
Steam room
Rooftop terrace
Baggage storage
Concierge
Sun loungers / beach chairs
Sun umbrellas
Infirmary
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Kitchenette
Microwave
Flatscreen TV
Sofa
Telephone
Minibar
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Luxury
Modern
Languages Spoken
English, Spanish, Catalan, German
Hotel links
Special Rate:Special rate available

Location

C/ Cami Real al Moll, 2, 07400 Port d'Alcudia, Alcudia, Majorca Spain
Name/address in local language
4.5
4.5 of 5 bubbles2,716 reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

Nestled close to the beach and the charm of old town, the Zafiro Palace Alcudia is often celebrated for its prime location and array of amenities, including multiple pools and entertainment choices that cater to both adults and children. While the hotel's cleanliness and service generally earn high marks for professionalism and attentiveness, some guests have called out issues with room maintenance and noise disruptions. Opinions on the hotel's value for money and room service vary, with several travelers feeling the cost does not always align with the experience.
Location
Convenient
Atmosphere
Welcoming
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Noise level
Noisy
Service
Attentive
Amenities
Abundant

Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
2,716Reviews488Q+A100Room tips
Traveller rating
  • 1,700
  • 600
  • 263
  • 96
  • 57
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
Byett wrote a review Jul 2021
Newbridge, United Kingdom
5.0 of 5 bubbles
This is a fabulous hotel mainly for families. During Covid period there was no evening entertainment which is pretty standard across most of Europe at the moment.

Lots of advice on here to upgrade to All Inclusive - this worked our at Euro 82.50 per person per day for us to upgrade from room only. I think that it is 50/50 whether this upgrade is needed - the Port with many decent restaurants is only 5 minute walk and the Supermarket is 2 minutes from the Hotel.

Restaurants were easy to book and very understanding on the times you actually turn up compared with the booking. Tailored shorts are 100% fine with no need for long trousers. We booked old school at the coffee shop which suited us.

The Veranda Restaurant in day turned into The Grill Restaurant at night and we preferred these choices. The Italian was good and the Mediterranean very good as well. The buffet breakfast was a reasonable standard for all inclusive.

Sun loungers around the main pools are covered in towels very early but at the end of the week the lifeguards were removing these if left more than 40 minutes.

Pools are very nice and very close although the loungers get pretty intensely packed.

Swim up rooms are great as they have a large terrace but be aware that everyone uses the swim up pools as a matter of course as they are detached from the swim up rooms. The presidential suites are fine with a second floor up to a roof terrace and hot tub but as the weather was very warm then no hot tub required.
Read more
Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zafiro Hotels, Dueño at Zafiro Palace Alcudia
Responded 4 Aug 2021
Dear Mr. Byett, We appreciate your kind words about your stay at the Zafiro Palace Alcudia and are so happy you have arrived home with this beautiful memory of your holiday. I'm really pleased to read that you enjoyed the thematic restaurants and also the pools. We are totally convinced that reviews like yours are the best possible way to convey the Zafiro experience and we are so happy you decided to share it here. We hope to have the opportunity to see you again very soon in one of our Zafiro Hotels. Our warmest regards Tamara Elsa Dominguez Claes Guest Relations Manager Zafiro Palace Alcudia
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nicola F wrote a review Sept 2021
5.0 of 5 bubbles
We arrived in August for a 7 night stay. It was our 6th visit to the hotel and didn’t disappoint.

The amazing staff are one of the main reasons we keep coming back. Friendly, professional and they have a knack of making you feel like family. Andres, Mauri, Luiz, Andres, Viviana, Miguel Tur and MANY more always make us so welcome and cannot do enough for us.

The rooms are spotlessly clean with a modern design, housekeeping are on hand if you need anything extra such as towels. We’ve previously had the jacuzzi suite which has a large decking area, definitely a worthwhile treat if it’s within your budget.

The hotel is literally a five minute walk to the beach and across the road you’ll find many shops, bars, restaurants and pharmacy.

My daughter has been coming since she was 5, she’s now 11 and still begs to come back. For the younger ones there’s a great kids club and separate pirate ship kids pools with slides where they have a little pool party at 5pm each day.

The main draw is the wet bubble in the main pool which will keep kids entertained in the pool ‘all day long’ and means they make many friends, all whilst us parents sip on cocktails at the pool bar.

They also have things like the aqua mat, glitter/face painting and the iconic music swimming quiz offered throughout the week and the older kids loved to congregate at the basketball court in the evenings. There is also mini golf and an enclosed park next to the buffet restaurant which is a great incentive to get the younger ones to eat, and allows you a few minutes of peace to eat whilst they play.

Yes, things have been different because of Covid, which I think is to be expected. There were no evening shows, so as not to draw all the guests to one area, but quizzes were on twice in the week. Instead they had individual musicians come on different evenings to the bar for ambiance and afterwards music was played in the background and a video screen played. I was so grateful to have such a lovely holiday that these small changes weren’t a disappointment to me and I can’t wait to come back next year when things return to normal.

If I ever have any niggles, queries, comments or feedback I know the GM Llorenc and Guest Relations Manager Tamara are always around daily and accessible so I can discuss any issues.

To summarise, if you want a lovely, modern, clean luxurious resort that works brilliantly with children this hotel is perfect.

We’ll see you next year.

N Findlay
Read more
Date of stay: August 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zafiro Hotels, Otros at Zafiro Palace Alcudia
Responded 15 Sept 2021
Dear Nicola, On behalf of all the hotel departments, I would like to thank you for reviewing your experience with us in such a positive way! It’s great to hear that our team met all your expectations year after year. I have personally congratulated all our colleagues for their magnificent work, and I assure you that your praise is an added motivation for us to continue helping create unforgettable holiday memories. At Zafiro we pay close attention to all customer reviews, and comments like yours confirm that we are heading in the right direction. On behalf of Llorenç and me, thanks again for your trust. As you said, we sincerely hope we see you again next year! Best regards to Melia. Sincerely, Tamara Elsa Domínguez Claes Guest Relations Manager Zafiro Palace Alcudia
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
jillsC9058PH wrote a review Jul 2022
5.0 of 5 bubbles
Couldn't fault this hotel. Everything you could want for children and so many pools to choose from! Rooms were spacious and exceptionally clean. Choice of restaurants meant we had a variety of meals during the week all included - you do have to be organised to get a table at each of the 4 restaurants and book them as soon as booking opens but it is possible. Entertainment was great for children and the kids club staff were all very enthusiastic and friendly. Only a 5 minute walk to the beach and the marina which was lovely although our daughter preferred to stay in the hotel and spend all day in the pools. Our one and only annoying thing was people reserving sunbeds with towels. The hotel REALLY have to do something about it - we watched people go out in the morning and reserve sunbeds in two different places so that they had somewhere for the morning sun and somewhere for the afternoon sun! Others just put towels down and didn't use them all day. This is such selfish behaviour when there are people with young families who just need to find somewhere that they can all sit together. If everyone just used their sunbed for the time they needed it and then removed their things there would be plenty of room as people were coming and going all day. It was actually quite stressful to watch! The hotel should have someone removing towels as this would soon stop people reserving beds. Apart from that I wouldn't hesitate to recommend this hotel and would love to come back again.
Read more
Review collected in partnership with this hotel
Date of stay: July 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Zafiro Palace Alcudia
Responded 9 Aug 2022
Dear Guest, It is a genuine pleasure to read that Zafiro Palace Alcudia lived up to your expectations. We are delighted to know that your stay met all your expectations; your positive feedback will inspire our entire team to continue with their efforts in creating unforgettable holiday memories for all our guests. Thank you for your kind recommendation. We have ensured that there are as many sunbeds as possible in both the pool area and some garden areas, although we understand that in the high season they are very much in demand and have taken note of your concern for our consideration. We would love to have another chance to surprise you once again in the future. Kind regards, Danielle Cruciol Guest Experience Manager Zafiro Palace Alcudia
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aisha H wrote a review Jul 2021
3.0 of 5 bubbles
Hospitality is not a strength of the staff and many seem in need of a refresher course in how to treat guest! In general, apart from the animation team and a few waiters, the service is ridiculous and some of the staff are extremely rude! Staff take ages to do everything and anything and it almost seems like they are avoiding you.

They ran out of ketchup for the majority of my stay (how do you run out of ketchup?) and they didn’t put water in our rooms for the first couple of days. When items were missing from the buffet, the waiters would say that they have run out of the items but then bring it out later (they couldn’t be bothered to look for the items). They also ran out of butter one evening!

They ran out of clean pool towels and so we couldn’t change them.

They refused to give me water after 6pm at the pool bar and the restaurant stating that they were closing (Water is a necessity and should be readily available especially if there are people in the bar. They only give glass bottles in the room which is not practical to take outside either).

Desserts were good and the a la carte restaurants were nice but they didnt label things properly in the buffet restaurant so if you’re a vegetarian that cannot speak Spanish you may struggle. Drinks in the all inclusive are good but if the main bar is busy in the evening you may wait up to an hour for a drink because they are so understaffed.

The rooms are nice and spacious and clean, with a nicely sized balcony. I asked reception to have the cleaning staff bring up some toiletries which they have failed to replace. The cleaner knocked once, gave no chance to even say ‘one second’ or open the door, and let herself in - I was in the middle of changing!! She brought the wrong items and the second time she came she did the same thing! No apology or anything, it was ridiculous!!

The gym is extremely small and the AC does not seem to work. They don’t have a lot of the weights and equipment is generally very limited. They also say they open at 7:30 but the cleaners were still cleaning after this time and whilst we were working out.

Limited entertainment (just live music in the evenings) and their timing is not great. They stated that aqua gym was at 12 but really it was whenever they felt like it- could be 12, could be 12:45 or 1. No structure.

This is definitely NOT a 5* hotel and there is A LOT to work do! I would not stay here again.
Read more
Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zafiro Hotels, Dueño at Zafiro Palace Alcudia
Responded 4 Aug 2021
Dear Aisha H, Thank you for taking the time to leave a review following your recent stay with us at Zafiro Palace Alcudia. I deeply regret that you have not encountered the level of service that you expected from our hotel. In our business, it is extremely important to be sensitive towards our guests and their expectations. Obviously, we failed in handling these expectations during your stay with us. It is feedback from esteemed guests like you that helps us to constantly introspect and that in turn assists us to continuously improve our services and facilities. All the points mentioned are being addressed. We only hope that you may perhaps decide to visit us again in the future to see the improvements done. Thank you again for your comments, Warm regards Tamara Elsa Dominguez Claes Guest Relations Manager Zafiro Palace Alcudia
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gwendy V wrote a review Aug 2020
Antwerp, Belgium
4.0 of 5 bubbles
Due to corona, our booking was changed to the Alcudia Palace. 1 h drive from the airport, clean rooms, good location (close to the beach and the harbor). Mallorca has never seen so few tourists, the time is perfect to go now.

Only one remark about the hotel: the junior suites and swim up suites all have a shared room for parents and children. The bathroom is in the same room, so using light to go to the toilet or brush your teeth is out of question if you don’t want to wake the kids.

I think the lack of entertainment was due to corona.
The staff are very friendly and well organized.
Read more
Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zafiro Hotels, Dueño at Zafiro Palace Alcudia
Responded 16 Aug 2020
Dear Gwendy V, Thank you for your feedback regarding your stay at Zafiro Palace Alcudia Hotel. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future. If we can be of any further assistance, please do not hesitate to get in touch. Best regards, Tamara Elsa Domínguez Claes Guest Relations Manager Zafiro Palace Alcudia
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dawn wrote a review Sept 2021
5.0 of 5 bubbles
What a fabulous hotel.

From start to finish the staff were amazing, so helpful and so polite

Check in was super easy and we upgraded which is a must if you can get the roof top jacuzzi room.

We arrived at 2am so we stayed in the room we had originally booked but the next day our room was available and they moved all suitcases for us.

Check in service was fast and easy

I booked direct with the hotel and they answered all my questions before I arrived and honoured all my requests

Room was spacious and clean. Maids couldn’t be faulted at all.

We travelled with an 8 month old and our room was prefect. When he was sleeping in his bed we was able to chill out on the balcony or the roof in the jacuzzi. Made our holiday very enjoyable

Plenty of pools and loungers. Pool was a little cold but was fine once you got in. Pool towels provided which is great as this saved us luggage space

We only went bed and breakfast so can’t comment on all the food but breakfast was enjoyable and so much to choose from.

Not much entertainment but that’s due to Covid: they had great musicians on who did the best they could.

Staff at the lounge bar deserve a shout out because they was so good and polite.

Honestly we had the best stay, please ignore the negative reviews. A lot has changed since Covid and they are doing the best they can.

Thank you for a great stay
Read more
Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zafiro Hotels, Otros at Zafiro Palace Alcudia
Responded 3 Oct 2021
Dear Dawn1234567891, Thank you very much for taking the time to post a review following your stay with us at Zafiro Palace Alcudia. I am pleased to see that our staff provided you with great service during your stay and I will be sure to pass your praise on to them. Hopefully we will have the opportunity to welcome you back in the near future. If we can be of any further assistance, please do not hesitate to get in touch. Warmest regards, Tamara Elsa Dominguez Claes Guest Relations Manager Zafiro Palace Alcudia
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cookie wrote a review Aug 2020
+1
4.0 of 5 bubbles
Me and my boyfriend came here 14th Sept - 21st September 2019. I asked Thomas cook (booked with them at the time) if they could write a note that this is a holiday for our anniversary thinking we would just get a nice meal on the day and that's it. When we arrived we went to our rooms to only find we have a upgrade for free. We had a room booked for a balcony but we got a room with a swim up pool which made the holiday so much better. The breakfast was lovely can be busy at times but expected. You get a choice of indoors or outdoors and tea and coffee we always choose outdoors for breakfast and dinner. For lunch we always ate at the restaurant over the pool which was lovely. Evening they're was always entertainment with loads of waiters taking drink orders.

Day of our anniversary we were suprised with a cake and bottle of champagne along with a personal letter saying congratulations from all of zafiro which I've kept as a keepsafe. We ate for dinner at the restaurant over the pool which was okay the steak wasn't all to great but it was nice enough. We had a photoshoot from one of the photographers there as a gift to one another kept 10 pictures since it was very pricey for 1 photo from memory was £25 and bundles were different.

The day before we left we had a call to ask if we would like to have any breakfast to our room since we had an early flight but we felt okay with it.

Overall this is an amazing holiday, the town is amazing and isn't to far, there is a night club close by called the banana club unfortunately didn't get to try it out. The beach is all sandy. The rooms and room service is spot on no complains there. Would love to come back here and try the other zafiro hotels
Read more
Date of stay: September 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zafiro Hotels, Dueño at Zafiro Palace Alcudia
Responded 14 Aug 2020
Dear CD6647, Thank you for choosing Zafiro Palace Alcudia for your special celebration and for sharing your comments on your 7-day stay with us. My colleagues and I are truly motivated from your comments and glad you enjoyed our overall service and facilities. Much appreciated for your compliments again, and we all look forward to welcoming you back soon! Warm Regards, Tamara Elsa Domínguez Claes Guest Relations Manager Zafiro Palace Alcudia
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
k99lyf wrote a review Oct 2021
5.0 of 5 bubbles
Booked last minute and couldn’t have been more pleased with our pick of hotel. Easily matched standard of many of the Caribbean hotels we’ve been lucky enough to visit over the years. Food was great quality and lunch was a good standard in La Veranda which was nice to have table service instead of having to use the buffet. We took our 4 month old baby and the hotel provided a great travel cot and ample bottled water each day for sterilising and feeds. Swim up room was worth the upgrade, though water temp was on the chilly side being out of season. Great trip - thank you
Read more
Review collected in partnership with this hotel
Date of stay: October 2021
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zafiro Hotels, Otros at Zafiro Palace Alcudia
Responded 11 Oct 2021
Dear K99lyf, On behalf of all the hotel departments, I would like to thank you for reviewing your experience with us in such a positive way. It’s great to hear that our team met all your expectations. I have personally congratulated our staff for their magnificent work, and I assure you that your praise is an added motivation for us to continue helping create unforgettable holiday memories. At Zafiro we pay close attention to all customer reviews, and comments like yours confirm that we are heading in the right direction. We sincerely hope we see you again in the not too distant future. Sincerely, Tamara Elsa Dominguez Claes Guest Relations Manager Zafiro Palace Alcudia
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Scott M wrote a review Jul 2022
Newport, United Kingdom
5.0 of 5 bubbles
This place certainly lived up to expectation. Geared for families, it has everything to accommodate the needs of the very young to the ........slightly older!
The pools are clearly the central focus and are a busy hive of activity all day long. I was slightly surprised the 'sunbed reservation' system wasn't better policed, with the 'more experienced' Zafiro Palace attendees seen scampering out good and early to lay towels on the popular sunbeds, only to leave them unattended for several hours. This did not detract from our having a great stay however, as a swift 'if you can't beat them, join them' process was utilised.
The kids club was a great asset, allowing a few hours of respite for both parents and children and seemed well utilised.
The location of the Hotel is superb with Alcudia old town a short walk away and the beach within easy access on foot, though it was better to walk some distance along the beach to be free of the seaweed (and smell).
Food at the hotel was faultless with a huge array of choice with the 3 a la carte restaurants and the Market buffet. Well prepared and with plenty of choice, this was a highlight for us on the trip.
Finally, the service at the hotel was faultless and when a problem with our room meant us moving to another, it was planned, organised and executed effeciently and swiftly meaning minimal disruption.
Altogether a great stay at a great location. We will definitely be returning.
Read more
Review collected in partnership with this hotel
Date of stay: July 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Zafiro Palace Alcudia
Responded 25 Jul 2022
Dear Scott, We would like to thank you for the time taken to write your review of your experience with us. We are thrilled to hear that you had an enjoyable time with us and appreciated our comfortable accommodations. Your kind remarks are a reward and an incentive for our team members to continue with their efforts to uphold our high standards. We are delighted to know that your dining experience and our facilities met your expectations; it is also wonderful to hear that your family enjoyed our selection of snacks and had such a lovely time at the pool. We have taken note of your comments regarding sunbeds and handed them to the concerned department to be reviewed. We do our utmost to ensure that our guests have the best experience possible with us and it is rewarding to receive a message of satisfaction. We would like to thank you once again for spending the time sharing your experience and we sincerely hope to welcome you once again at one of our hotels in the future. Kind regards, Danielle Cruciol Guest Experience Manager Zafiro Palace Alcudia
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Louise W wrote a review Sept 2021
5.0 of 5 bubbles
Having visted Alcudia a few times before i have high expectations and they sure did meet them.

From the very moment we arrived we were greeted by the friendly reception staff who checked us in all smoothly and a very friendly member of staff took our bags to our room and showed us the directions to where to go. Its clean, spaciaous with various pools.

Ignore the negative reviews they really are petty, because we have had amazing service from start to finish, the rooms are large, clean and give a lovely view across the resort(we were on 4th block) good location to the shops, beach, bars and food.

Only a 10-15 min walk to Alcudia old town which was great too.

For food we used the buffet, Iltalian al lar carte and then le Vernda bar and grill (Grill at night x1) a few times. Great choice and great service. (Loved the Carbonara!!) going all inclusive is well worth paying for.

We are a childless couple however we didn't mind this because we felt with the adults area that was included, we could get peace and quiet up there. Familys were no bother atall because the hotel caters for all.

Entertainment was nice with the live Music but the Sunday Mo town show was brilliant (should do more like this)

Even on the last day on checking out they still asked if we wanted any drinks/food untill we got picked up (evening flight)

Thank you for giving us both an amazing trip which we will not forget :)
Read more
Date of stay: September 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zafiro Hotels, Otros at Zafiro Palace Alcudia
Responded 24 Sept 2021
Dear Louisew90x, Thank you so much for the wonderful review! I am thrilled to read that you had a relaxing break in Mallorca. Hopefully it won’t be too long before you book another few days of rest and relaxation for yourselves. We look forward to welcoming you back in the near future. Warmest regards, Tamara Elsa Dominguez Claes Guest Relations Manager Zafiro Palace Alcudia
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from bethmoore268
1 contribution
Nothing at all that I saw
108 contributions1 helpful vote
Dear Sally; Thank you for contacting us; we are delighted that you have booked your holiday with us; I am pleased to inform you that we have some shady seated areas; one pool bar and a bistro for quick lunch or snacks near the pool. If we can help you with anything else please do not hesitate to contact us. We look forward to welcoming you! Yours sincerely, Marina Guasp; Guest Relations Zafiro Palace Alcudia
108 contributions1 helpful vote
Dear Lauren; Thank you for contacting us; we are delighted that you have booked your holiday with us; I am pleased to inform you that all our beds and cots are fitted with bed protectors. The approximate dimensions of the cots are 120cm * 50cm. If we can help you with anything else please do not hesitate to contact us. We look forward to welcoming you! Yours sincerely, Marina Guasp Guest Relations Zafiro Palace Alcudia
Kips asked a question Mar 2024
Rotherham, United Kingdom516 contributions109 helpful votes
One of our party is coeliac and requires gluten free options. Does the hotel have a good selection does anyone know?
Answer from Caroline B
The Market (the main breakfast and buffet restaurant) has lots of items but depending on the severity/sensitivity of their celiacs I would be concerned about the level of cross-contamination- people using the wrong tongs or dropping crumbs. They are incredibly helpful so would be worth emailing them directly to see what they can do.
Tomghal wrote a tip 6 Jul
London, United Kingdom15 contributions11 helpful votes
5.0 of 5 bubbles
"Your fellow travellers will reserve sun loungers at 630am. Don’t blame the hotel for this! It’s a 5 star resort, money can’t buy class…."
Read full review
David B wrote a tip Jun 2024
1 contribution
5.0 of 5 bubbles
"We upgraded to all inclusive after 2 days as it was more cost effective"
Read full review
louisegR2263UX wrote a tip Jun 2024
Manchester, United Kingdom2 contributions2 helpful votes
5.0 of 5 bubbles
"Book a room with a private pool! "
Read full review
Fredrik R wrote a tip Jun 2024
Malmö, Sweden2 contributions1 helpful vote
5.0 of 5 bubbles
"Perfect location and service. Always something to do."
Read full review
GrandTour05967692118 wrote a tip Jun 2024
1 contribution
5.0 of 5 bubbles
"Tried coctails like mohito and pina colada. They were made very small and simple. Dont expect proper coctails."
Read full review
Not the right property for you?
There are more places to choose from in the Port d'Alcudia area.
PRICE RANGE
€269 - €488 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Viva Zafiro Alcudia & Spa
LOCATION
SpainBalearic IslandsMajorcaAlcudiaPort d'Alcudia
NUMBER OF ROOMS
369
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

ZAFIRO PALACE ALCUDIA - UPDATED 2024 Hotel Reviews & Price Comparison (Majorca, Spain) - Tripadvisor

Frequently Asked Questions about Zafiro Palace Alcudia
Which popular attractions are close to Zafiro Palace Alcudia?
Nearby attractions include Smugglers Bar Alcúdia (0.2 km), O'Malley's Irish Pub (0.2 km), and The Irish Tavern (0.3 km).
What are some of the property amenities at Zafiro Palace Alcudia?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at Zafiro Palace Alcudia?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Zafiro Palace Alcudia?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Zafiro Palace Alcudia?
Yes, free parking is available to guests.
What are some restaurants close to Zafiro Palace Alcudia?
Conveniently located restaurants include Bombay Beach Indian Restaurant, Namaste Indian Restaurant, and Buddha's Eye Indian Restaurant.
Are there opportunities to exercise at Zafiro Palace Alcudia?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Zafiro Palace Alcudia have airport transportation?
Yes, Zafiro Palace Alcudia offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Zafiro Palace Alcudia?
Yes, dry cleaning and laundry service are offered to guests.
Does Zafiro Palace Alcudia offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Zafiro Palace Alcudia?
The staff speaks multiple languages, including English, Spanish, German, and Catalan.
All Port d'Alcudia HotelsPort d'Alcudia Hotel DealsLast Minute Hotels in Port d'Alcudia
Things to DoRestaurantsFlightsHoliday RentalsTravel StoriesCruisesCar Hire