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All reviewscovered garagebasketball gameuniversity campusfront deskparking garageroom was cleannaval baseyogurtsmall refrigeratorfree breakfastbreakfast barwill stay there againdirectly across the streetliving roomconvenient locationbreakfast staffper day
We booked this property for our sons AAU tournament. We needed a nice location that would accommodate our 8 foot conversion van. I actually called the property to ensure the height of the garage. After the kids were done with practice we would head to...More
Response from Tiffany A, Front Office Manager at SpringHill Suites Norfolk Old Dominion UniversityResponded 4 weeks ago
We are very sorry to hear that you had so much trouble finding parking near the Residence Inn downtown. We would have gladly found a property that was more conducive to your family's needs if we had known that there was not any...More
We use a lot of Marriott properties as reward members. The check in process was fine, the location of the hotel is nice. The rooms were on the small size for a Springhill Suites, but it was fine. We had two issues which were issues...More
Thank Doug S
Response from Lindsey J, General Manager at SpringHill Suites Norfolk Old Dominion UniversityResponded 5 April 2018
Hello Doug S,
Thank you for taking the time to write a review. We appreciate your feedback on our property. I am sorry to hear that you experienced some issues during your stay. We are looking into the items mentioned. If you have any questions,...More
It's nice to know that customer service is still important at certain hotels! Too many have become so automated and ordinary, it was a nice change to actually encounter a staff member who actually took the time to make our visit both more comfortable as...More
Front desk staff very friendly and helpful with check in, restaurant suggestions, and even called upstairs to make sure we had everything we needed. The rooms was very clean, fresh smelling, and attractive. The bed and pillows were clean, crisp and comfortable. My daughter slept...More
Stayed there one night while Dad was in the Hospital. Parking was an additional $8 charge and you could only park on level 1 or 5. Room was good and hotel staff were friendly. Hotel is right next to Old Dominion University.