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Courtyard Norfolk Downtown

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Courtyard Norfolk Downtown
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352 Reviews from our TripAdvisor Community

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Showing 347: English reviews
Lafayette, California
Reviewed 2 October 2016 via mobile

Hotel was as expected and front desk staff was friendly. Easy walking distance to restaurants and nearby attractions. One big negative ... I was charged for 2 days valet parking, but I didn't have a car. The amount was charged to my room and then credited. When I asked about the charge before I checked out I was told it...

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Helpful?
Thank mla925
Charles B, General Manager at Courtyard Norfolk Downtown, responded to this review

mla925 thank you for providing feedback about your recent stay. We appreciate you and apologize for any errors we made during your time here with. I also sincerely apologize for our lack of empathy and for not apologizing for the inconveniences we caused you. I hope that your credit has been received. If I can be of assistance, please do...

Reviewed 29 September 2016 via mobile

Had a business stay and the front desk was always nice and helpful. I'm not from the area so I was confused about driving on the street where the trolley/rail would pass so at first I passed the hotel. Room was very clean and bed were ok. The 7th floor has a nice view. There's a mall right across the...

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Helpful?
Thank Stephanie V
Charles B, General Manager at Courtyard Norfolk Downtown, responded to this review

Stephanie V, Thank you for sharing your feedback with others. The staff and I are glad you enjoyed our hotel, the location and your stay with us. I apologize for the problem you encountered with the Bistro, but do hope you enjoyed breakfast on us. Look forward to seeing you soon!

New Bern, North Carolina
Reviewed 23 September 2016 via mobile

Looking forward to a great stay and don't get me wrong the place is very good and staff fantastic. But when it comes to sharing a room with a colony of ants it's a bit much. I never noticed them on my late arrival being dark. In the morning I saw them crossing the bathroom door threshold and accumulating in...

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1Thank edodowd
Charles B, General Manager at Courtyard Norfolk Downtown, responded to this review

edodowd thank you for sharing your experience. I sincerely apologize for the ants you experienced while staying with us and our failure to apologize upon your departure. We have discussed this with the staff and feel we have learned from this experience. I hope we might have another opportunity in the future to serve you again.

Adelanto, California
Reviewed 16 September 2016

Room was great. Service and staff were excellent. Easy freeway access to all the places I wanted to go. Parking was reasonably priced. Walking distance to the battleship memorial and downtown marina. I loved my stay there!

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Helpful?
Thank Bill H
Charles B, General Manager at Courtyard Norfolk Downtown, responded to this review

Bill H thank you for your kind words. We are glad you found our location convenient and that hotel hotel met your needs while in Norfolk. Look forward to seeing you soon!

Panama City Beach, Florida
Reviewed 9 September 2016 via mobile

This courtyard has the best customer service you can ask. They make you feel at home. Room is clean. Breakfast is good. Best of all the location is awesome! It's walking distance to the features of downtown Norfolk.

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Helpful?
Thank gelastan
Rob M, General Manager at Courtyard Norfolk Downtown, responded to this review

gelastan we appreciate your feedback and kind words about our staff and hotel. So glad that you found our hotel, the staff and the feature within walking distance. Hope to see you soon.

Mountain Top, PA
Reviewed 8 September 2016 via mobile

We recently stayed at the Courtyard Marriott during the 13 mike race held in Virginia Beach. We were happy to hear of the nearby restaurants that were in walking distance. We also had breakfast at the hotel that was delicious. While attending the race we saw the hotels on the beach and we're happy we chose the Marrott. It would...

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Helpful?
Thank lsg1949
Rob M, General Manager at Courtyard Norfolk Downtown, responded to this review

Isg1949 thank you for sharing your experience. We are so happy you found our location perfect for your Virginia Beach activities and the restaurants around to your liking. I hope the race was fun and look forward to seeing you when in the area again! Thank you!

michigan
Reviewed 31 August 2016 via mobile

What I want from a business hotel is a clean room, close proximity to my meeting, good wifi, and friendly staff. You will get all of this at this hotel. The mall nearby has excellent selection of restaurants/shopping. I would definitely stay here again.

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Helpful?
Thank ret2gomich
Rob M, General Manager at Courtyard Norfolk Downtown, responded to this review

Dear ret2gomich, Thank-you so much for taking the time to review the Courtyard Marriott Downtown Norfolk on Trip Advisor. I'm glad that you enjoyed your stay and I hope that you accomplished all the business you needed to while you were here. We love our business guests and look forward to your next trip to Norfolk.

Washington DC, District of Columbia
Reviewed 30 August 2016

I stayed here for three nights on business and can't complain. My room was quiet and clean, my bed was comfortable, my shower was nice, the WiFi worked fine and I even had a mini fridge. All of the staff I interacted with were friendly and helpful. The hotel is conveniently located just across the street from MacArthur Center, which...

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Helpful?
Thank CM410
Rob M, General Manager at Courtyard Norfolk Downtown, responded to this review

Dear CM410, Thank-you so much detailing your experience at the Courtyard Marriott Norfolk Downtown on Trip Advisor. We are glad that you enjoyed your experience. Our parking fee is actually less expensive than the Marriott or the Sheraton nearby and our valets take pride in taking care of every vehicle. We are in a great location as we are within...

Des Moines, Iowa
Reviewed 15 August 2016

Where do I start? I stayed at this hotel for a week while attending a convention. I think it'd be best if I just cut to the chase and recognize all the fine folks who contributed to making my stay so enjoyable. (I hope I've kept the job titles and names straight. If not, well the name is what's important.)...

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Helpful?
Thank Steven H
Rob M, General Manager at Courtyard Norfolk Downtown, responded to this review

Dear Steven H, Thank-you for taking the time to review the Courtyard Marriott Downtown Norfolk on Trip Advisor. We are blown away by your review and your thoughtfulness to remember so many of our staff members by name. We can't wait to share your review with our entire staff. Thank-you so much for staying with us and we hope that...

Lake Lure, United States
Reviewed 10 August 2016 via mobile

A very comfortable hotel in a great downtown location. Rooms are large and excellent for work or family stays. Staff are friendly and attentive which made up for the small issues that came up during the stay, which were corrected timely. Worth a repeat visit.

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Helpful?
Thank Rex G
Rob M, General Manager at Courtyard Norfolk Downtown, responded to this review

Dear Rex G, Thank-you so much for taking the time to review the Courtyard Marriott Downtown Norfolk on Trip Advisor. We really appreciate the kind words about our hotel and staff. We are sorry to hear you had a couple minor inconveniences but we are glad that they were corrected immediately. We look forward to seeing you the next time...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Courtyard Norfolk Downtown has the friendly and efficient service you have come to expect from Courtyard by Marriott. Located in the heart of downtown Norfolk you will be able to walk a few blocks in any direction and experience the finest shopping, shopping and entertainment in the Norfolk area. ... more   less 

Additional Information about Courtyard Norfolk Downtown

Address: 520 E Plume St, Norfolk, VA 23510-2308
Region: United States > Virginia > Norfolk
Price Range: €105 - €186 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Norfolk Downtown 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
Courtyard Norfolk Downtown Hotel Norfolk
Norfolk Marriott
Norfolk Courtyard
Hotel Style:
#10 Business Hotel in Norfolk
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Norfolk Downtown staff and other travellers.
4 questions
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minnesota
Richmond, Virginia
Hartford, Connecticut

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Questions? Get answers from Courtyard Norfolk Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for what you want”
jonathanbV768AZ, 13 Mar 2017 | Read review
“Odd numbered rooms generally face the street.”
  • Two Queen Bed looking from entry door.
  • Separate sink area
  • Separate tiolet/shower amenity
  • Looking from Corner to TV area
Cincybearcatfan, 9 Nov 2016 | Read review
“I don't think the hotel had any bad rooms.”
X2958UQbillh, 16 Sep 2016 | Read review
“If you need white noise any of the X14 room (814) have large blowers near by. If you want quiet, do not get close to the elevators.”
gatoreed, 31 Jul 2016 | Read review
“Corner rooms are nice ..”
Bornabrit, 1 Jul 2016 | Read review
5 of 5