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Courtyard Norfolk Downtown

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343 Reviews from our TripAdvisor Community

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Showing 338: English reviews
Reviewed 1 week ago via mobile

I just feel that this visit was not up to par for a courtyard Marriott stay. The staff was ok but not overly helpful. The hotel was also out of coffee packets for the in-room coffee makers and on the weekend the cafe doesn't open until later. I was in town for a series of races and had to be...

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Helpful?
Thank Elizabeth C
Charles B, General Manager at Courtyard Norfolk Downtown, responded to this review

Elizabeth C thank you for letting us know about your recent stay. I sincerely apologize that we did not take care of you the way Marriott does normally. The staff and I will work on the concerns you mentioned and make correct them. We hope to have another opportunity in the future to serve you the Marriott way.

Frazer
Reviewed 4 weeks ago via mobile

We stayed here for Christmas vacation visiting family in town. Bed very comfy.no frig or microwave in room which is surprising for amount paid.convenient to downtown. Water for shower hot and endless. Staff friendly.no restaurant, but bistro open with limitd menu breakfast and dinner. No brochures out of local sites-- another surprise. Easy to find.parking avail for $19/night.

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Helpful?
Thank Kim S
Charles B, General Manager at Courtyard Norfolk Downtown, responded to this review

Kim S thank you for your comments. We are happy that you enjoyed your stay and hope that you enjoyed your Christmas vacation in Norfolk. Our apology for not having all the amenities you expected, but do look forward to another opportunity to serve you again.

Reviewed 17 December 2016 via mobile

Average hotel. One could say probably ok for the price. Negatives: breakfast service not good, no bottled water to drink in the rooms, air condition in rooms noisy. Positives: very comfy bed, front desk service pretty good!

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Helpful?
Thank Yiannva
Charles B, General Manager at Courtyard Norfolk Downtown, responded to this review

Yiannva thank you for sharing feedback about your stay. We are very sorry that breakfast service did not meet your needs. Your feedback have been shared with our Bistro staff and know we have corrected this isolated issue. Again, thank you for your feedback. We are glad you enjoyed the other aspects of the hotel and look forward to seeing...

Reviewed 20 November 2016 via mobile

Me and two of my friends in different rooms got our money stolen. They did nothing to help. Absolutely awful.... don't stay here unless you enjoy having your cash stolen from your wallet from the maid.... the staff at the front desk told me they "couldn't do anything about it". Clearly in the business of just making money. Scum bags.

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Helpful?
Thank lm9500000000
Charles B, General Manager at Courtyard Norfolk Downtown, responded to this review

Im9500000000 thank you for your feedback. I'm very sorry you experienced an issue at our hotel. If you would like to speak to me personally, please call me at the hotel directly at (757) 963-6000. I would be more than happy to look into your concerns. Look forward to speaking to you.

Richmond, Virginia
Reviewed 20 November 2016 via mobile

Stayed here for Norfolk Harbor race weekend. I just earned Gold status and when checking in I had really hoped to get a 4 pm checkout as Marriott's website led me to believe was customary for Gold members. I was told at check in there was no way to get that but was able to negotiate 2 pm (only 1...

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Helpful?
Thank Cindy085
Charles B, General Manager at Courtyard Norfolk Downtown, responded to this review

Cindy085 thank you for sharing your feedback. We are glad you enjoyed your stay with us, however I am disappointed we were unable honor the 4pm late check out you get as a Gold Member. I will look into the circumstances that caused our oversight to this benefit and resolve it quickly. We look forward to another opportunity in the...

VA
Reviewed 15 November 2016 via mobile

We stayed here overnight so we could be in town for our granddaughters surgery. The hotel is nice, clean and the staff we encountered during our stay were nice as well. The bed was comfortable and the room was spacious enough for our needs. The location is very good and is within walking distance to plenty of shopping. It's also...

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Helpful?
Thank micheleboys
Charles B, General Manager at Courtyard Norfolk Downtown, responded to this review

micheleboys thank you for your kind words and sharing your recent experience. Being located in downtown does put our hotel near everything you need. We are so appreciative of your comments and look forward to seeing you in the future.

Trenton, Ontario, Canada
Reviewed 13 November 2016 via mobile

The bed was comfortable, the location was great and the staff was very friendly. I stayed in a room with a King bed, it's not what I would call a large room but that's to be expected in the heart of downtown. The only parking is valet, but if you have a look at the garage it's understandable, there is...

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Helpful?
Thank Kevin C
Charles B, General Manager at Courtyard Norfolk Downtown, responded to this review

Kevin C thank you for sharing your experience with us and others. We are so happy that enjoyed your stay and our location. We look forward to having you as our guest real soon!

Cincinnati
Reviewed 9 November 2016

This is the second time I've stayed at this hotel for business. The hotel is located on the fringes of downtown Norfolk within easy walking distances of the MacArthur Mall and many restaurants. The hotel offers valet parking only. The area is quiet with not alot of foot or vehicle traffic. Clean and comfortable, this hotel staff is extremely friendly...

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Helpful?
Thank Cincybearcatfan
Charles B, General Manager at Courtyard Norfolk Downtown, responded to this review

Cincybearcatfan thank you for letting us know about your recent stay. As always, thank you for staying with us. We do truly appreciate your loyalty, feedback, and are glad our location met your needs. We forward to seeing you soon!

Wynnewood, Pennsylvania
Reviewed 25 October 2016

Work in Norfolk required me to stay over a night in downtown and the Courtyard Marriott was conveniently located a few blocks from where I needed to be the next day. The room was spacious and the bed very comfortable. No breakfast is included in the price; however, there's a cafe in the lobby from which I got a good...

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Helpful?
Thank LJH610
Charles B, General Manager at Courtyard Norfolk Downtown, responded to this review

LJH610 we appreciate you sharing with us your experience at our hotel. We are glad you enjoyed the hotel, the local area and the Bistro. We look forward to seeing you again when in Norfolk.

Ashbourne, United Kingdom
Reviewed 11 October 2016 via mobile

As the title of my review, Holiday Inn Courtyard has a great spot in downtown handy for the river cruises to the US Navy Base, the maritime museum, USS Wisconsin and city bars and restaurants. Valet parking is $19, and check in was easy. Good sized, clean, comfortable rooms. Great shower. When we come back to Norfolk, we'll definitely stay...

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Helpful?
Thank Stephen A
Charles B, General Manager at Courtyard Norfolk Downtown, responded to this review

Stephen A thank you for staying with us and sharing your feedback. We are glad you enjoyed the Marriott Courtyard and our convenient location. See you soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Courtyard Norfolk Downtown has the friendly and efficient service you have come to expect from Courtyard by Marriott. Located in the heart of downtown Norfolk you will be able to walk a few blocks in any direction and experience the finest shopping, shopping and entertainment in the Norfolk area. ... more   less 

Additional Information about Courtyard Norfolk Downtown

Address: 520 E Plume St, Norfolk, VA 23510-2308
Region: United States > Virginia > Norfolk
Price Range: €79 - €150 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Norfolk Downtown 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
Courtyard Norfolk Downtown Hotel Norfolk
Norfolk Marriott
Norfolk Courtyard
Hotel Style:
#10 Business Hotel in Norfolk
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Norfolk Downtown staff and other travellers.
4 questions
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minnesota
Richmond, Virginia
Hartford, Connecticut

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Questions? Get answers from Courtyard Norfolk Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Odd numbered rooms generally face the street.”
  • Two Queen Bed looking from entry door.
  • Separate sink area
  • Separate tiolet/shower amenity
  • Looking from Corner to TV area
 of 5 bubbles Cincybearcatfan, 9 Nov 2016 | Read review
“I don't think the hotel had any bad rooms.”
 of 5 bubbles X2958UQbillh, 16 Sep 2016 | Read review
“If you need white noise any of the X14 room (814) have large blowers near by. If you want quiet, do not get close to the elevators.”
 of 5 bubbles gatoreed, 31 Jul 2016 | Read review
“Corner rooms are nice ..”
 of 5 bubbles Bornabrit, 1 Jul 2016 | Read review
“Centrally located, but very busy and loud on the weekends.”
 of 5 bubbles Jaxfore, 8 Jun 2016 | Read review
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