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This could have been a great place to have a gathering of college friends, but wasn't! The rooms were in need of updating as is the overall hotel. There is a LOT of renovation going on and the room service is POOR, SLOW and the...More
Thank Craig H
Response from SheratonNorfolk, General Manager at Sheraton Norfolk Waterside HotelResponded yesterday
We hope that you still had a wonderful time celebrating your 50th Reunion despite our renovations. We are trying our best to keep disruption to a minimum, but we know that it does affect the comfort of our guests, and I am sorry that it...More
We stayed in this hotel only 2 nights, but we enjoyed every minute of it. The view to the water was awesome, and this hotel is only two blocks away from a shopping mall. We walked outside the hotel by the water and all the...More
Thank Annette A
Response from SheratonNorfolk, General Manager at Sheraton Norfolk Waterside HotelResponded 19 May 2017
It was a pleasure to welcome you, Annette, to the Sheraton Norfolk Waterside Hotel. We are glad that our location just steps away from excellent shopping and dining, along with our scenic water views heightened your stay. Thank you for the feedback, we would be...More
Last night I was in the motel at 330 AM someone opened my door. I have now recieved 3 different stores as to how this happen. All three from non management employees. Have left message for Management to call. Have been told front desk people...More
Response from SheratonNorfolk, General Manager at Sheraton Norfolk Waterside HotelResponded 2 days ago
The safety of our guests is paramount, so please accept our sincere apologies for this very unfortunate incident. To hear that you and your wife left in such distress is very upsetting to us, and is not indicative at all of how we manage our...More
Best current feature is downtown location. Otherwise, the interior construction in the lobby/guest area has blocked the outside/water bar area, and it is very noisy during the day. The conference room areas on the second floor were basic but clean. The buffet food was average....More
Response from SheratonNorfolk, General Manager at Sheraton Norfolk Waterside HotelResponded 3 days ago
While we’re glad that you enjoyed our prime location, it is disappointing that we missed the mark in some areas. We understand the importance of a quiet space so I sincerely apologize for any disturbances during your visit with us. Everything we do is aimed...More
Rooms are very dated. Lots of work being done and hotel should have been closed for renovation. Beds falling apart. Not clean. Food was horrible. The view was really bad and parking was so expensive. Way too expensive for the quality of hotel.More
Response from SheratonNorfolk, General Manager at Sheraton Norfolk Waterside HotelResponded 2 weeks ago
It’s always our intent to provide our guests with a memorable stay, and we are saddened to learn that your stay was disappointing to you. Our hotel is undergoing renovations to improve the experience for our guests, and we hope that one day you will...More
US$178 - US$370 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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The way the renovated the first sections if rooms they basically cut the hotel spew hat in half so they have several floors of renovated rooms for all categories including the 10th floor concierge lounge.
Hi Theresa N, The first phase of our renovation is schedule to end on May 5th. We will resume the second and final phase of the renovation after Thanksgiving. Thus, it should not affect your trip her in May unless you... More
Hi Theresa N, The first phase of our renovation is schedule to end on May 5th. We will resume the second and final phase of the renovation after Thanksgiving. Thus, it should not affect your trip her in May unless you arriver before May 5th. Let me know if you have any additional questions concerning our renovation and your future visit to Norfolk!