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Sheraton Norfolk Waterside Hotel

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Traveller (225)
Room & Suite (133)
Dining (10)
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Overview
  • Excellent21%
  • Very good30%
  • Average24%
  • Poor13%
  • Terrible12%
Travellers talk about
“the club lounge”(29 reviews)
“city dock”(21 reviews)
“self park”(24 reviews)
Free Wifi
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star Hotel
All hotel details
Offers from Sheraton Norfolk Waterside Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Norfolk Waterside Hotel
Special Offer: Breakfast for 2 Included
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (869)
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1 - 5 of 854 reviews
Reviewed 4 days ago via mobile

From beginning to end the staff went above and beyond and it was so genuine and effortless. I valeted my car and the young man saw me struggling with my bags and such and walked me all the way to the 8th floor and but...More

Thank Shannon E
Response from SheratonNorfolk, General Manager at Sheraton Norfolk Waterside HotelResponded 2 days ago

Your personal compliments to our staff are so kind and warm, we appreciate them very much! It’s seems everything, from our recently updated rooms, to our service, made you feel great and we’re always excited to read such feedback. Thank you for staying at the...More

Hotel's Favourite
Reviewed 4 January 2018

I came out here for a family emergency, the staff were friendly and helpful. I had to run out on a moments notice, and only brought clothes, I didn't have even a toothbrush on me, the staff provided me with the things I needed for...More

Thank Jewel S
Response from SheratonNorfolk, General Manager at Sheraton Norfolk Waterside HotelResponded 5 January 2018

Thank you, Jewel, for sharing such kind remarks for our staff. We are pleased to hear they were helpful and compassionate to you during your time of need. We hope to see you again at the Sheraton Norfolk Waterside Hotel.

Reviewed 1 week ago

I have a conference at the Marriott every other year, and I always stay at the Sheraton. This year I was even happier that I did, as several of my friends at the Marriott didn't get rooms until 11:45pm. We had a lovely room on...More

Thank Dawn F
Response from SheratonNorfolk, General Manager at Sheraton Norfolk Waterside HotelResponded 2 days ago

The Sheraton Norfolk Waterside Hotel team is proud to stand above the rest when it comes to customer service because that means wonderful guests like you enjoy their time all the more. We’re pleased to see you loved your upgraded, recently renovated room, and cannot...More

Reviewed 2 weeks ago via mobile

We had to cut our stay short, and the staff was pleasant and flexible. The Manager refunded our in-used breakfast coupons and parking without an issue. Ms. Mimi from the restaurant even brought out complimentary coffees while the bill was being adjusted. Her breakfast buffet,...More

Thank Stefan M
Response from SheratonNorfolk, General Manager at Sheraton Norfolk Waterside HotelResponded 2 weeks ago

As a guest at the Sheraton Norfolk Waterside Hotel, our priority is ensuring your outstanding experience no matter the circumstances. It is our pleasure to be able to ease your mind. Thank you for complimenting our curated breakfast options, and we hope to see you...More

Reviewed 3 weeks ago via mobile

We booked a long weekend with our 4 young kids and had an amazing time at the hotel. The staff were all very courteous to our family, the rooms were clean, and the view from our Waterside rooms was GREAT!!! We also ate at the...More

1  Thank Daniel W
Response from SheratonNorfolk, General Manager at Sheraton Norfolk Waterside HotelResponded 3 weeks ago

Surprising and delighting our guests brings us great joy and we’re happy your family had a lovely stay at the Sheraton Norfolk Waterside Hotel, Daniel. It seems you had a chance to luxuriate in one of our recently renovated rooms. We’re delighted to see you...More

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About
Amenities
Top amenities
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$165 - US$401 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$165 - US$401 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (225)
Room & Suite (133)
Dining (10)
Pool & Beach (6)
Business Centre & Event Rooms (19)
Family and Play Areas (1)
Questions & Answers
Ask a question
Robrite59
14 August 2017|
Answer
Response from sabrinacat | Reviewed this property |
That's a year from now one would hope so, give them a call.
0
Votes
Robrite59
8 August 2017|
AnswerShow all 5 answers
Response from Philip E | Reviewed this property |
They were supposed to be done with the renovation by this summer. I haven't been back since the early part of the year. The Waterside mall that's attached to the hotel was due to open around the same time.
1
Vote
PrincessJessie
12 May 2017|
AnswerShow all 3 answers
Response from Philip E | Reviewed this property |
The way the renovated the first sections if rooms they basically cut the hotel spew hat in half so they have several floors of renovated rooms for all categories including the 10th floor concierge lounge.
0
Votes
Room Tips
"We paid for harbor view but it wasn’t worth the extra money due to poor service."
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"pay the money for a harbor view."
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"Best views are over the Navy Dockyard in my opinion."
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"The Waterside bar complex is on the city view side. Plan on LOUD music disrupting your sleep untill aboyut..."
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