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DoubleTree by Hilton Hotel Norfolk Airport

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519 Reviews from our TripAdvisor Community

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Showing 518: English reviews
Appleton, Wisconsin
Reviewed 31 January 2017

Clean hotel, great location, nice amenities, but beds seemed uncomfortable. It was nice even though we arrived later than expected to have Max & Erma's available for dining. Remember to use the hotel's shuttle to and from the airport.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank MDCME94
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear MDCME94: Hope you had a great "College Visit" always an exciting time and we are delighted you chose us for this very important visit. I am pleased to say that we are currently in the midst of replacing all of the mattresses and box springs in the hotel, this project started Monday and should be completed by the end...

Fillmore, California
Reviewed 29 January 2017

The front desk staff was great. The room was a very nice size and clean. However the bathrooms are small and tight. I did have an issue with a smell coming from the bathtub drain and had to call downstairs. The engineer came quickly and did what he could. The next day I was moved to another room. I would...

Review collected in partnership with DoubleTree by Hilton
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Thank Helptimeforatrip
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Helptimeforatrip: We are delighted you enjoyed your stay. Your comments assisted us in being able to determine and resolve the odor in the bathroom after thoroughly inspecting the situation. We appreciate you bringing the matter to our attention while you were here and apologize for the inconvenience. We hope should you find yourself traveling to our area in the...

Sugar Land, United States
Reviewed 29 January 2017

Pleasant hotel, clean room, friendly service and ample breakfast with made to order omelettes. My closet door got stuck on the carpet when opening, which implies the room was not in tip top condition. Only stayed one night so not a lot more to offer.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank michaelmE437IC
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear michaelmE437IC: Thank you for taking time to review our hotel. I have forwarded your comments regarding the closet door to our chief engineer for corrections. We appreciation you bringing it to our attention. We hope you will stay with us again, when in the area. Sincerely, E. Dellinger

Southern Shores, North Carolina
Reviewed 27 January 2017

It is not easy to find a nice hotel near Norfolk Airport. This one is the best to-date. Updated rooms and over-the-top helpful staff. We took the van to the airport and there was no wait involved. Cookies are a bonus.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank PattyMcK
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear PattyMcK: We are delighted that you enjoyed your stay and found our hotel to be of good value. We hope to see you again soon, we'll have a warm DoubleTree Chocolate Chip and Walnut Cookie waiting for you! Sincerely, E. Dellinger

Chicago, Illinois
Reviewed 26 January 2017 via mobile

There must be something in the water here, and if I owned a business I'd want my employees on it too! The staff of this hotel are ALL fantastic! From the warm welcome at the front desk, to the service in the restaurant, to a request made of housekeeping in the hallway, everyone I encountered possessed the same cheerful attitude...

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Helpful?
Thank Mike B
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Mike B: Thank you for recognizing our staff. I don't like to brag, but they are the best in town. We thank you for you business and hope to have you as our guest again in the future. Sincerely, E. Dellinger

Greensboro, North Carolina
Reviewed 23 January 2017

Pleasant stay with the exception of not being afforded Hilton Honors benefits which is the main reason my family and I always stay at Hilton Hotels. Room quality was good as always and the burgers at Max & Ermas were delicious.

Review collected in partnership with DoubleTree by Hilton
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1Thank T B
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear T B: We appreciate your business and apologize that you were not welcomed as an HHonors guest and that you were not provided the amenities you deserve and expect from this program. This is not typical of our hotel and staff, and we have addressed the issues you mentioned to ensure that all of our HHonors guests are welcomed...

Reviewed 22 January 2017

Fantastic location close to the airport. Check in staff is super friendly and the driver of the airport shuttle bus went out of his way to take care of us. Nice pillows on the comfortable bed. Lobby could use an update but otherwise nice facility.

Review collected in partnership with DoubleTree by Hilton
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Thank DL M
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear DL M: Thank you for taking time out of your day to tell us about your stay. We are delighted that our staff exceeded your expectations and that your accommodations were comfortable and inviting. I have shared your comments regarding the lobby with our General Manager, we appreciate the input and we hope to have you as a guest...

Norfolk, Virginia
Reviewed 20 January 2017

Our family had a Mini Bridal Shower at Max and Erma's Restaurant. The waiter was excellent and the food was delicious. I was very pleased with the service. We brought in our bridal shower cake and coffee was served at a nominal fee. I could not have chosen a better place to host an event with such short notice. Thank...

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Helpful?
Thank carmellas926
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear carmellas926: We are delighted that you enjoyed your experience in our restaurant and that our staff was able to accommodate you and provide the service you deserve and expect from a Hilton Family Branded hotel. We look forward to working with you on future events for your family, friends and associates. Sincerely, E. Dellinger

PA, United States
Reviewed 20 January 2017

From check in to check out, to include breakfast and dinner service, this hotel has gone from a usually decent stay, to one that I would think twice before staying at again. When I informed the manager about my check in experience he was somewhat sympathetic, promised to get back to me on why my check in experience was so...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 842glennk
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear 842glennk: Thank you for taking the time to review our hotel. Service Excellence is a key focus to building and maintaining our customer base and we thank you for choosing to stay at our hotel and share your concerns with us. I understand your frustratation and I apologize for falling short on our high service standards. While we do...

Reviewed 14 January 2017 via mobile

Decent DT, clean rooms and awesome restaurant staff, although breakfast buffet was always empty....but great staff took care of us!!! Easy location to the airport. Hotel is large and has a very unique and pretty cool layout... reminds me of an Embassy Suites layout. Overall good experience

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Helpful?
Thank Brian S
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Brian S: Thank you for reviewing our hotel, we are delighted that you enjoyed your stay. We appreciate the constructive words regarding the breakfast buffet and I've passed along your comments to our Director of Food and Beverage to coach and counsel those individuals responsible for the replenishment of the buffet items in an effort to keep everything fresh...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Hotel Norfolk Airport. Located in the heart of Hampton Roads, this DoubleTree property features complimentary shuttle service to and from Norfolk International Airport. This hotel’s prime location off I-64 offers guests easy access to local attractions from the Norfolk Naval Base to the Virginia Beach oceanfront.Our newly renovated hotel features all of the comforts you expect with DoubleTree. Indulge in our signature DoubleTree cookie when you arrive, make yourself at home in one of our comfortable, stylish guest rooms, check emails with the complimentary WiFi, and settle in for a great night’s rest in our Sweet Dreams bedding. Enjoy the convenience of being just a quick drive from major military installations including Norfolk Naval Base, Little Creek Amphibious Base, and Portsmouth Naval Shipyard. In addition, our corporate partners nearby include CMA CGM, Zim American Shipping, Wellpoint, Virginia Oncology, and Sentara Norfolk General Hospital.Visit our onsite restaurant, Max & Erma’s for breakfast, lunch, or dinner. Or opt to order room service and dine in the comfort of your own guestroom. If you are looking for a site to host your next meeting or social event, consider the DoubleTree by Hilton Hotel Norfolk Airport. Our elegant banquet space can accommodate up to 300 guests in the Commonwealth Ballroom or 120 guests for a more intimate setting in the Willoughby Room. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Norfolk Airport

Address: 1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)
Region: United States > Virginia > Norfolk
Price Range: €117 - €191 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norfolk Airport 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Hilton Norfolk Airport Hotel Norfolk
Hilton Hotel Norfolk Airport
Norfolk Hilton
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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