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DoubleTree by Hilton Hotel Norfolk Airport

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474 Reviews from our TripAdvisor Community

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Showing 474: English reviews
North Chesterfield, Virginia
Reviewed 18 April 2016

Had to overnight in the area. Close to highway and easy access. Highly recommend this hotel. Restaurant food and service was wonderful. Best burger in a long time. Breakfast buffet was priced well and had a great selection. What needed to be hot was and food was fresh tasting.

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Helpful?
Thank Margaret K
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Margaret K: We are so glad you enjoyed your stay. We hope to have you as our guest again soon. Sincerely, E. Dellinger

Reviewed 14 April 2016 via mobile

We had two suites and a regular king. The rooms were clean and the staff were very friendly. We were allowed to check in a few minutes early. The beds were extra comfy. The bar staff was excellent. I would recommend this hotel to anyone & we would definitely stay again.

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Helpful?
Thank Lutasha W
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Lutasha W. Thank you for taking the time to tell everyone about your stay. We are delighted that our staff and the hotel experience exceeded your expectations, we will certainly pass along our thanks to our team for making your stay enjoyable. We hope should you find yourself traveling to our area in the future that you will afford...

New York City, New York
Reviewed 12 April 2016 via mobile

Let me start off by writing that the staff at this hotel are wonderful and try to do the best they can in a run down hotel that should never display the Hilton logo. The problems in the hotel are endless, from the mold smelling worn down rooms, to the banging rails/noise on the elevators. Complement by the very very...

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Helpful?
Thank tacpilot
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear tacpilot: We are sorry for not providing you the quality amenities and service you deserved during your recent stay at our hotel. We apologize for the challenges you mentioned regarding your guestroom and the elevators. I have shared your comments with our engineering team to ensure that the issues mentioned are looked into and resolved. Regarding your wifi experience,...

Newport News, Virginia
Reviewed 10 April 2016

I got this trip package at an auction that supports the VAME scholarship. The hotel was clean. The elevators were a little funky and the hallways were pretty warm but the staff was friendly, the room was clean, the pool was refreshing and the food was great. The complementary Internet was even good. I normally have trouble connecting my work...

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Helpful?
Thank AjBDubl
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear AjBDubl: Thank you for the nice comments regarding your recent visit with us. Your comments regarding the elevator and the temperature in the hallways will be discussed in our staff meeting today. We appreciate you bringing them to our attention. It is always good to here the positive as well as areas of concern where we can make improvements....

Bonita Springs, Florida
Reviewed 10 April 2016

No luggage cart available to check out. The desk clerk said they only had four for the whole hotel. The one we used to check in was well worn. The toilet in the bathroom was very low and the water level very high. It tended to splash you when you flushed it if you did not get off first. You...

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Helpful?
Thank sbuntg
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear sbuntg: Thank you for sharing your thoughts on your recent visit with us. Your comments have been shared with our management staff, and we will be discussing them in our next quality assurance meeting. I apologize that we did not meet your expectations as our goal is to provide each guest an outstanding experience. We appreciate your input and...

Norfolk, Virginia
Reviewed 10 April 2016

Came in town to visit my sister, my checkin went a little rough when I arrived. Though it quickly got better; Debbie who works the day shift is very helpful and when she tells you to come down for your cab you better hustle down because the drivers don't wait. Heather from front desk day shift as well, is so...

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Helpful?
Thank 968niab
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear 968niab: We appreciate you taking the time to share your experience regarding your recent stay at our hotel. We were delighted to have you as our guest. Thank you for the nice comments regarding our staff and for naming several of them individually. I am proud to say that we have one of the best teams in town if...

Camarillo, California
Reviewed 9 April 2016

This hotel can boast that it has a very nice staff that goes out of its way to please, it is convenient to airport. However it is a tired old facility desperately in need of an upgrade. The rooms are shabby, the exercise room is very bad with minimal equipment that does not work properly.

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Thank DiamondJohn13
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear DiamondJohn13: Thank you for your feedback regarding your recent stay with us. We appreciate the nice comments regarding our staff and we will certainly pass along our thanks to them for making you feel welcome. We will be discussing your other comments in our next Quality Assurance Meeting along with ideas on how we can make improvements in the...

Freeman
Reviewed 7 April 2016

I stayed here close to airport after arriving for an job interview in the area. It was ok not like the other Hiltons that I have stayed at. The hotel could use some paint and polish to give it a fresher look.

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Thank Cindy P
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Cindy P: Thank you for sharing your recent experience, we appreciate all guest feedback as it assists us in making improvements to our product and service. We hope should you travel back to our area you will give us another opportunity to be of service. Sincerely, E. Dellinger

Portsmouth, Virginia
Reviewed 5 April 2016

This was my 1st visit @ the Double Tree and we were very happy about the whole Stay-cation. And can not wait to have another one. I have not stayed at this hotel since it was Hilton and that was years ago. We usually stay @ a Greenbrier area hotel b/c; we always get a good price. However the next...

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Thank V2905OVandreab
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear V2905OVandreab: We were delighted to have you as our guest, we look forward to being your hotel of choice again in the future. Sincerely, E. Dellinger

MILWAUKEE
Reviewed 4 April 2016

Excellent location. Clean, comfortable, convenient. You have a chance to win the upgrade as "Special Guest for the Day" as I did. Was awarded a suite and a gift certificate for use in the hotel's restaurant.

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Thank eagl3s
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Eagl3s: We were delighted to have you as our guest; we understand that our guests have the choice of many hotels in the area and we were happy to see that you chose us. Congratulations on being our "Guest of the Day", we realize that many of our guests are away from home weekly, therefore our goal is to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Hotel Norfolk Airport. Located in the heart of Hampton Roads, this DoubleTree property features complimentary shuttle service to and from Norfolk International Airport. This hotel’s prime location off I-64 offers guests easy access to local attractions from the Norfolk Naval Base to the Virginia Beach oceanfront.Our newly renovated hotel features all of the comforts you expect with DoubleTree. Indulge in our signature DoubleTree cookie when you arrive, make yourself at home in one of our comfortable, stylish guest rooms, check emails with the complimentary WiFi, and settle in for a great night’s rest in our Sweet Dreams bedding. Enjoy the convenience of being just a quick drive from major military installations including Norfolk Naval Base, Little Creek Amphibious Base, and Portsmouth Naval Shipyard. In addition, our corporate partners nearby include CMA CGM, Zim American Shipping, Wellpoint, Virginia Oncology, and Sentara Norfolk General Hospital.Visit our onsite restaurant, Max & Erma’s for breakfast, lunch, or dinner. Or opt to order room service and dine in the comfort of your own guestroom. If you are looking for a site to host your next meeting or social event, consider the DoubleTree by Hilton Hotel Norfolk Airport. Our elegant banquet space can accommodate up to 300 guests in the Commonwealth Ballroom or 120 guests for a more intimate setting in the Willoughby Room. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Norfolk Airport

Address: 1500 N Military Hwy, Norfolk, VA 23502-1800 (Formerly Hilton Norfolk Airport)
Region: United States > Virginia > Norfolk
Price Range: €90 - €160 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norfolk Airport 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Hilton Norfolk Airport Hotel Norfolk
Hilton Hotel Norfolk Airport
Norfolk Hilton
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Norfolk Airport staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Norfolk Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring something like an Anker 4 port USB outlet for devices. Not enough power outlets to support all the modern gadgets.”
 of 5 bubbles ltsolet, 18 Nov 2016 | Read review
“Off the main highway if you're a light sleeper.”
 of 5 bubbles gusb2013, 3 Nov 2016 | Read review
“Easy access to airport”
 of 5 bubbles VirginiaTopkat, 28 Oct 2016 | Read review
“4th floor rooms are quiet”
 of 5 bubbles rosien940, 18 Oct 2016 | Read review
“Get a room away from the atrium that opens into Max and Ermas (Very Noisy)”
 of 5 bubbles Tampachris25, 30 Sep 2016 | Read review
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