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DoubleTree by Hilton Hotel Norfolk Airport

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DoubleTree by Hilton Hotel Norfolk Airport
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521 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Norfolk Airport
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Showing 520: English reviews
Jacksonville, North Carolina
Reviewed 14 July 2016

The hotel area is well maintained and the staff catered to my every need. The rooms are clean and beds and pillows are comfortable. Parking area is amazing and it is close to what you need. You can also use their shuttle to and from the airport.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank frederickp33
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear frederickp33: We are delighted you enjoyed your stay with us and found it to be of good value. We hope to see you again soon when in the area. Sincerely, E. Dellinger

Durham, North Carolina
Reviewed 13 July 2016

After a stay for the weekend to celebrate my best friend birthday ..It wasnt a good stay .It was booked a month in advance for a bday party for a cruise at the spirit of norfolk and to attend the harbor festival..... When we had checked in and tryed to get in the room ..the keys that was given to...

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Helpful?
Thank carmillii41
DellE1992, Ececutive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Carmillii41: I am so sorry you had a less than satisfactory experience . I have shared your comments with our team so we can take action to improve. We will be coaching and counseling our Front Office and Restaurant Teams in order to improve services in those areas. We appreciate you bringing these matter to our attention and apologize...

Charlotte, North Carolina
Reviewed 12 July 2016

Not a bad place for short visit. Hotel staff great. Rooms need a little love. Restaurant not so much. Food was not great. Restaurant layout a bit cluttered and sloppy. Room service menu outdated. One elevator has been out of service for over 6 months.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank unicornwink
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear unicornwink: Thank you for your review and the nice comments regarding our team. They are awesome. Your comments regarding the restaurant have been shared with our Director of Food & Beverage to make improvements in that area. Elevator - has been down for about 4 weeks, due to a part that was needed, not shelf ready and had to...

Tega Cay, South Carolina
Reviewed 11 July 2016

I recently stayed here one night for a business trip. Although convenient area for business purposes, this property is not in the nicest area of Norfolk. The restaurant quality is good. Fitness gym equipment is up to date and room was clean, but, overall, the property is a bit weathered.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank hannahdE6187RM
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear hannahdE187RM: Thank you for your review. "Mediocre" is definitely not our goal. We will be discussing your comments in our next Quality Assurance Meeting. Please feel comfortable to bring any deficiencies to our attention while you are still at the hotel and we will always make it right. We are continuously updating the property and I do hope you...

Boston
Reviewed 11 July 2016

Very happy with our stay. Our flight was cancelled and I booked the room through HiltonHonors and we received a good price. Close to airport. Internet kept going off. Free airport shuttle runs every 30 minutes to the airport.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank brendalR2252QT
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear BrendalR2252QT: Delighted that we were able to accommodate your last minute reservation and you found the hotel to be of good value. We hope to have you as a guest again in the future. Sincerely, E. Dellinger

Nags Head, United States
Reviewed 8 July 2016

stay at this hotel often, due to nearness to airport/ most recently there was a mixup in plans and my friend came in early and I was over 2 hours away/ called, set up reservation, staff then called my friend at the airport & got her to the van/checked in her prior to my late arrival & charged it to...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Barbara S
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Barbara S: Thank you for your business, so glad we were able to accommodate you and your friend. We appreciate the nice comments regarding our team; we will certainly pass along your comments to them and our thanks to them for making you feel welcome and reducing your stress levels. Our team is very guest focused and we appreciate...

Reviewed 4 July 2016

I arrived late and when I turned the bed down there was blood on the sheet (size of a dime). Front desk moved me to a new room. That room was on the end of the hall and had clearly had a leak in the past from rain? It was so musty and humid, my clothing felt damp the next...

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Helpful?
Thank Patricia H
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Patricia H: We apologize that we failed to provide you the high quality of services you deserve. This is not typical of our hotel and staff; and have addressed the issues you mentioned with our staff. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. I've also contacted...

North Carolina
Reviewed 3 July 2016

Nothing worse than being in a room with a stinky bathroom with no ventilation. This hotel had a good one which allowed the family to remain in the room comfortably while the powder room was in use. Enjoyed the front desk cookie hospitality cookie. That really was a bonus for us. Just the small things matter sometimes. The price was...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank amcfulton
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear amcfulton: Thank you for taking time out of your day to review our hotel, our goal is provide each guest an outstanding experienced and we are delighted to have met this objective. We appreciate your business and look forward to the opportunity to be of service in the future. Sincerely, E. Dellinger

Reviewed 2 July 2016 via mobile

The exterior was not impressive. Looks pretty worn. Although the interior was acceptable I felt it is due for renovation. One of the two elevators was not working causing backups of visitors. The room was well furnished and comfortable. Even with my suggestion for renovation, I would stay again.

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Helpful?
Thank Michael N
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Michael N: Thank you for your feedback regarding renovations needed, I am pleased to share that each year, our ownership dedicates funds to capital improvement projects to enhance the guest experience. They are dedicated to ensuring each guest has a clean, comfortable room with staff that makes each guest feel at home. I apologize that we only had one...

Savannah, United States
Reviewed 1 July 2016

would definitely stay here again. check-in process efficient. great customer service. rooms large and clean. airport shuttle starts at 4 am! in room dining available and my favorite---coffee maker in room with liquid creamer...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Debbie H
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Debbie H: Thank you for your comments. We are happy to see you found are staff friendly and accommodations a good value. We hope to see you again soon! Sincerely, E. Dellinger

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Hotel Norfolk Airport. Located in the heart of Hampton Roads, this DoubleTree property features complimentary shuttle service to and from Norfolk International Airport. This hotel’s prime location off I-64 offers guests easy access to local attractions from the Norfolk Naval Base to the Virginia Beach oceanfront.Our newly renovated hotel features all of the comforts you expect with DoubleTree. Indulge in our signature DoubleTree cookie when you arrive, make yourself at home in one of our comfortable, stylish guest rooms, check emails with the complimentary WiFi, and settle in for a great night’s rest in our Sweet Dreams bedding. Enjoy the convenience of being just a quick drive from major military installations including Norfolk Naval Base, Little Creek Amphibious Base, and Portsmouth Naval Shipyard. In addition, our corporate partners nearby include CMA CGM, Zim American Shipping, Wellpoint, Virginia Oncology, and Sentara Norfolk General Hospital.Visit our onsite restaurant, Max & Erma’s for breakfast, lunch, or dinner. Or opt to order room service and dine in the comfort of your own guestroom. If you are looking for a site to host your next meeting or social event, consider the DoubleTree by Hilton Hotel Norfolk Airport. Our elegant banquet space can accommodate up to 300 guests in the Commonwealth Ballroom or 120 guests for a more intimate setting in the Willoughby Room. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Norfolk Airport

Address: 1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)
Region: United States > Virginia > Norfolk
Price Range: €116 - €188 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norfolk Airport 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Hilton Norfolk Airport Hotel Norfolk
Hilton Hotel Norfolk Airport
Norfolk Hilton
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Norfolk Airport staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Norfolk Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Off the main highway if you're a light sleeper.”
 of 5 bubbles gusb2013, 3 Nov 2016 | Read review
“Easy access to airport”
 of 5 bubbles VirginiaTopkat, 28 Oct 2016 | Read review
“4th floor rooms are quiet”
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