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DoubleTree by Hilton Hotel Norfolk Airport

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508 Reviews from our TripAdvisor Community

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Showing 508: English reviews
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Chester, United States
Reviewed 6 days ago NEW

Great experience, a truly clean hotel. The ENTIRE staff put forth too much effort, to ensure my stay was pleasant. The effort put forth was sincere and was displayed by every employee. Registration, room staff, wait staff for breakfast and check-out. This is a return visit for my family, and every facet of the hotel was truly GREAT. I would...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 354herbertm
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear 354herbertm: We are delighted that you had a wonderful experience at out hotel and that our staff ensured that your birthday celebration was enjoyable. We will share your comments with our team along with our thanks to them for making your stay GREAT. We look forward to seeing you again when you are in the area. Sincerely, E. Dellinger

Swansboro, North Carolina
HOTEL’S FAVOURITE REVIEW
Reviewed 20 September 2016

September 15 - 18, 2016, was the 46th consecutive annual reunion of my father's World War Two US Navy shipmate association, held at the DoubleTree by Hilton Hotel Norfolk Airport. We could not have picked a finer hotel for the reunion! The entire staff of the hotel from top to bottom all went out of the way to make us...

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Helpful?
1Thank Gary E
About Hotel's Favourite Review
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Gary E: It was definitely our pleasure having you and your group as our guests. The flag waving tribute will be one of our most memorable. Thank you and All of our Veterans and their families for the sacrifices made for our country. We hope should you find yourself in our area again, that you will afford us another...

Worcester, Massachusetts
Reviewed 6 days ago NEW

Great staff at the front desk. Hotel was old and not well maintained. Wallpaper was pealing off the wall in the room and the door to the room didn't close securely. The hotel restaurant was not busy but it service was lacking, and the quality of the fish tacos was pretty poor.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank T9738UEd
DellE1992, Executie Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear T9738UED: Thank you for the positive comments regarding our staff. We apologize for the issues in your room and we’re working with our engineering team to ensure the deficiencies are resolved so that future guests are not inconvenienced as you were. Your comments regarding the restaurant have been shared with our Director of Food & Beverage to ensure procedures...

Roanoke, Virginia
Reviewed 1 week ago

Professional and courteous service. Clean and incredibly quiet. You would never know it was right next to the airport. I recommend joining the honors program since I got to choose my room. It's a great deal too compared to some other places to stay. This is my hometown and this is a great place to stay

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank travelmonkey789
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Travelmonkey789: Thank you for your comments. We are happy you found our staff to be both professional and courteous and our hotel to be of good value. We are delighted you enjoyed the digital check-in as a benefit of being an Honors Member. We appreciate your loyalty to the Hilton brand and hope to see you again real soon...

Eggleston, Virginia, United States
Reviewed 1 week ago

Good accommodations, lively evening restaurant with discounted happy hour, excellent breakfast choices, friendly staff, convenience all make this DoubleTree worthy of a return visit. I enjoyed the facility from parking to check-in and check-out.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Randy S
DellE1992, Executive Assistanty at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We are glad that you enjoyed your stay with us and thank you for taking time to review our hotel. Our goal is to provide each guest an outstanding experience and we are delighted to have exceeded this objective. We hope to see you again when you are in the area. Warmest Regards, E. Dellinger

Washington DC, United States
Reviewed 1 week ago

Wonderful staff, great food, clean and beautiful property! This was a short stay but this hotel is perfect for family, a romantic getaway or a banquet! They even offered to take me on a tour of the Ballroom when I had questions and I cannot rave enough about how exquisite it is!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank U3226KSkatherineh
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear U3226KSkatherineh: We are delighted you enjoyed your stay and we look forwarding to having you as our guest again when you are in the area. Sincerely, E. Dellinger

Chicago, Illinois
Reviewed 1 week ago

Hello, My stay at this location was decent but should have been better. The room was quite small and the bathroom even more so. The door barely missed the toilet, the sink was just a little bit above my knees, and there was no fan to dispel accumulated odors. Also, there were no bags to retain garbage, I am assuming...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank cumxhle70
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear cumxhle70: Thank you for taking the time to review our hotel. Service Excellence is a key focus to building and maintaining our customer base and we thank you for choosing to stay at our hotel and for sharing your concerns with us. I understand your frustration and I apologize for falling short on our high service standards. While we...

Reviewed 1 week ago

Hilton should be ashamed, looked like a college dorm. Very disappointing walked in then walked out. Very run down. Only nice thing was the lobby...looks like there were poeople living there...hallways smelled like smoke and mold.

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Helpful?
Thank christopher m
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for staying with us at our hotel. We appreciate your candid review of our property. New perspectives about our hotel and our guestroom appearance help us make improvements to our guest experience on an ongoing basis. Please share any additional comments or suggestions with us any time.

Ledyard, Connecticut
Reviewed 3 weeks ago

Close to I-64 and near Airport, the location was the best feature. Room is larger than I would expect, but bathroom was tight. Traveled in February, but heat was minimal in room and nonexistent in hallway. Receipts are emailed to you, but not slipped under door - so you have to waste time at front desk. My room had a...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank LedyardTraveler
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear LedyardTraveler: Thank you for taking time to tell us about your stay. Your comments regarding the deficiencies in the guestroom have been forwarded to our Chief Engineer to verify that they have been fixed. I'm not sure why the digital key was not available, we do have that option for our guests. I'll speak with our Front Office Manager...

Reviewed 3 weeks ago via mobile

Nothing to fancy as far as 2xtrees are concerned. Easy access from major roads. Ok restaurant in the hotel. Rooms were average. Mine had a slight musty mildew smell. Staff was friendly. The breakfast was ok. Again this hotel will check all your needs. Parking can get tight if hotel is full.

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Helpful?
Thank Stanimal14
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Stanimal14: "Does the Job" is definitely not our goal. Your comments will be discussed in our weekly Quality Assurance Meeting along with ideas on how we can make improvements in the areas mentioned. We hope to have you as a guest again in the future should you travel to our area. Sincerely, E. Dellinger

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Hotel Norfolk Airport. Located in the heart of Hampton Roads, this DoubleTree property features complimentary shuttle service to and from Norfolk International Airport. This hotel’s prime location off I-64 offers guests easy access to local attractions from the Norfolk Naval Base to the Virginia Beach oceanfront.Our newly renovated hotel features all of the comforts you expect with DoubleTree. Indulge in our signature DoubleTree cookie when you arrive, make yourself at home in one of our comfortable, stylish guest rooms, check emails with the complimentary WiFi, and settle in for a great night’s rest in our Sweet Dreams bedding. Enjoy the convenience of being just a quick drive from major military installations including Norfolk Naval Base, Little Creek Amphibious Base, and Portsmouth Naval Shipyard. In addition, our corporate partners nearby include CMA CGM, Zim American Shipping, Wellpoint, Virginia Oncology, and Sentara Norfolk General Hospital.Visit our onsite restaurant, Max & Erma’s for breakfast, lunch, or dinner. Or opt to order room service and dine in the comfort of your own guestroom. If you are looking for a site to host your next meeting or social event, consider the DoubleTree by Hilton Hotel Norfolk Airport. Our elegant banquet space can accommodate up to 300 guests in the Commonwealth Ballroom or 120 guests for a more intimate setting in the Willoughby Room. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Norfolk Airport

Address: 1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)
Region: United States > Virginia > Norfolk
Price Range: €99 - €183 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norfolk Airport 3.5*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Hotels.com and Booking.com so you can book your DoubleTree by Hilton Hotel Norfolk Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Norfolk Airport Hotel Norfolk
Hilton Hotel Norfolk Airport
Norfolk Hilton
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Norfolk Airport staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Norfolk Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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