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Never seen a hotel like this one! First off all the hotel need major repair to the foundation. The hotel actually look like it's going to collapse. When you first enter the building you see the nasty pool that need to be replace. That's not...More
Response from Larry S, Manager at Quality Inn Norfolk Naval BaseResponded 1 week ago
I am so sorry that you did not enjoy your stay. The conditions that you describe in your review are not the conditions that we strive for here at this hotel. Though we are basic accommodations, we do strive to offer clean rooms and courteous...More
I do not recommend this Place to anyone. I was forced by my company to stay here for a week. At first seemed OK but as the days went on service got worse. The only thing maids were doing was making Bed and giving new...More
2 Thank jonktmarrs
Response from Larry S, Manager at Quality Inn Norfolk Naval BaseResponded 3 weeks ago
I do apologize for the issues you had during your say. These are not the conditions our team strives for at this property. All of your concerns that were brought up to me at the end of your stay were addressed with our housekeeping department...More
A typical motel style hotel with rooms all opening into the car park area - no internal corridors. Rooms are a little dated in terms of decor and fittings, but everything worked. Staff friendly, overall you get what you pay for.
Response from Larry S, Manager at Quality Inn Norfolk Naval BaseResponded 12 March 2018
Thank you very much for taking the time to review our hotel. Yes, we are a motel style hotel, but we try to deliver amazing service from our staff. Thank you so much for mentioning them in your comments.
The beds had springs coming through. The bathtub was stained. The pool was filthy. I loved the staff besides Danielle. Breakfast was the same everyday. Mildew smell from the sink. I did make Danielle aware and she did nothing.More
Thank Maria W
Response from Larry S, Manager at Quality Inn Norfolk Naval BaseResponded 13 March 2018
I am sorry that you did not enjoy your stay. The conditions are not the standards we strive to maintain here at the hotel. We have already addressed the issues you had with the pool and with the mattress in your room and are further...More
The location was near grocery stores, shopping area, places to eat and gas stations. My room was clean and I was able to use the indoor swimming pool on a hot sunny day. I booked online reservations using my AARP and the hotel honored it...More
Thank Regina B
Response from Larry S, General Manager at Quality Inn Norfolk Naval BaseResponded 22 September 2017
Thank you for taking the time to rate our hotel. We honor all of our discounts that are booked at our website. The only time we are not able to honor them is when you book through another company because they have predetermined rates with...More