The title to my review asks a question to which my answer is 'Not the Clayton Hotel Liffey Valley!' Now, to present a defense on the Hotel's behalf, my visit was during the level-5 COVID regime prevailing in the RoI. However, that, in my mind, should have challenged the hotel management and staff, and spurred them on to higher and better levels of customer service. Sadly, that did not appear to be the case. On arrival at the hotel, the only visible advice on COVID requirements was two A4 poster stands at the front door, with similar dotted throughout the hotel advising that masks should be worn etc. At no time, either at check-in or in the room was there any additional information given or made available on what protocols were in place for residents. Had there been such, then an embarrassing incident which involved me being abruptly chastised by a manager (whom I later came to know as Andrejz (or something like that!)) that I wasn't permitted to drink alcoholic beverages in the casual seating areas, because if the Guarda were to visit they (the hotel) would be in trouble. During my stay, some 4 days, I never once saw a Garda presence! The lack of information extended to the room, where there was no hotel information anywhere! I have become used to when staying at well-known hotel chains and even 5-star hotels to have important hotel and location information available in the room to peruse; but not at the Clayton! The only information available was a small info-post stuck on the mirror advising that Guest Services and In-Room Dining are now available online. However, these required a QR reader app to access; something that I do not have on my phone! Room decor (we stayed in Room 302) is dated and entertainment options on the TV are limited and difficult to access - I couldn't access Netflix which was one of 4 options apparently available. On at least 5 to 6 occasions I was informed on the TV that it needed to update the software - why? This should be a centrally managed thing, not a guest-driven thing! In-room refreshment provision was very poor with only instant coffee available and waxed disposable cups (two) available, which were not refreshed at any time during my stay! I can get this level of service in Travelodge or Premier Inn anytime! At no time over a four-day, three-night stay was my room refreshed! 4-star? I think not. Again, the well-known hotel brands refresh your room every day! The main restaurant was closed, apparently because of COVID, but it could be used for breakfast? The main place for food was The Globe, which doubled up as a bar and a restaurant. The menu was really limited and only changed daily with the inclusion of 2 Chef' specials! The food generally was very good, but certainly not 4-star standard, although my last meal, the garlic & thyme marinated chicken supreme, with pan gravy, gratin potatoes and a bouquet of vegetables, was certainly 4-star level cuisine! Many of the staff I encountered seemed to have little knowledge of what makes for good customer service. Indeed, they mostly just wanted a quick 'in and out' and seemed not to have any further knowledge about what was on offer apart from what was written down on the menu. On one night I asked if with my meal I could have a side order of garlic fries to be informed that 'we don't do garlic fries!' No offer to ask the kitchen whatsoever! Added to that was the lack of slice with my G&T, which I had to ask for! Very poor in my view. Now for the upside; yes there is an upside, and that takes the form of several members of staff who were friendly, professional, and yet friendly. The first member of staff to engage with me was Sharon, the HR Manager, whom I encountered several times over my stay. Also, another Sharon, who was part of the breakfast service and with whom I had several good chats. Also worthy of mention is Lili, in the Globe Restaurant, and Pawel on reception. Would I stay there again. Yes, I would but only if it was convenient and I had no other options. Perhaps you will enjoy it better, and if so please write a glowing report! As for me and sadly, this hotel didn't look like any 4-star hotel I have stayed in!…
Highly recommend this hotel as it has all the procedures in place to run a hotel during these times, staff very friendly. had to submit letter on arrival to prove I was an essential worker. ate from the restaurant , highly recommand the food. Thank you Simon and Pawel .
I have never EVER been more disgusted in my life , this hotel is , scruffy , poorly designed and overall chaotic .Never in my life did I think I would have to stay somewhere like this, the bathrooms smelt poorly and were overall unheigienic, the room was cold and eerie, couldn’t get any sleep as the rooms on our floor were so noisy and irritating, have been here once before and wasn’t too impressed either , I’m very disappointed and upset by my stay , Kind Regards, Emma
Stayed here a few times and recently for the whole week for work. Michael and the rest of the staff in the reception were more then helpful in making sure your stay was nice and comfortable. Nice spacious rooms, food and service in the bar was excellent.
Great stay at the Clayton Hotel once again. Easy check in, rooms in excellent condition, good wifi and a delicious breakfast. Special thanks to Pawel, Michael and Helen for their hospitality. Would highly recommend.