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Comfort Suites Airport

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198 Reviews from our TripAdvisor Community

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Showing 195: English reviews
Reviewed 6 July 2015 via mobile

I have stayed in numerous hotels and this was definitely the best. I hear a lot of bad stories about Newport News so I was slightly worried about staying there but it was definitely a pleasant surprise . The room my boyfriend and I stayed in was nice and neat. I don't generally sleep well even at home and the...

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Helpful?
1Thank Dani S
Phoenix, Arizona
Reviewed 24 June 2015

I was extremely disappointed in this location. It was disgusting! The first room I was given hadn't been cleaned. The bed was unmade and used towels were strewn about. The clerk apologized profusely and gave me another room. There were dirty towels on the floor, half used water bottles lined up on the table, and hair on the bed. I...

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1Thank Black_Planeteer
Mishicot, Wisconsin
Reviewed 19 June 2015

Hotel was comfortable. Beds were soft with plenty of pillows. Gas station next door was convienent thanks to rental car with a slowly lowering tire. Staff was helpful. Plenty of restaurants nearby. Says its close to the airport, and probably is as the crow flies, however if you are driving a car its more like 15 minutes.

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Helpful?
Thank Larry W
Abel C, General Manager at Comfort Suites Airport, responded to this review

Thank you very much for your feedback. It is great to hear that you were comfortable during your stay and enjoyed the numerous amenities near our hotel. However, I am a little confused regarding your comment that the airport was a 15 minute drive. The Newport News International Airport is 2 blocks away. I hope we have the pleasure of...

washington dc
Reviewed 19 June 2015

Nice hotel, friendly staff. very clean room, which is my most important criteria. second, they were able to check me in early (since I got there about 2 pm) , which I always appreciate and this was especially nice since I really needed a nap. two things that kind of annoyed me: After getting to my first room, they came...

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Helpful?
Thank dcdenizen9
Abel C, General Manager at Comfort Suites Airport, responded to this review

Thank you very much for taking the time to share with us your feedback. Thank you for your patience and understanding regarding being moved to different rooms, I will definitely discuss this with my front office manager to ensure we handle these situation differently. Also, I apologize for incidental hold of $50 not being clearly explained at check in. The...

Elkins
Reviewed 25 May 2015 via mobile

We came here on a weekend getaway to Buckroe Beach(in Hampton) and Williamsburg. It was a holiday weekend so I was pleasantly surprised at the nightly price. Great value! Hotel was clean, in a great neighborhood (lots of shopping and restaurants nearby) and I had an overall pleasant experience. The only reason I didn't give it 5 stars is because...

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Helpful?
Thank Hilary R
Abel C, General Manager at Comfort Suites Airport, responded to this review

Thank you for taking the time to share your feedback about your recent stay with us. I am glad you were able to enjoy our hotel, plus all the wonderful amenities nearby. I want to personally apologize for the lack of concern shown to you regarding your car alarm. Rest assured that we will conduct more training on situations like...

Reviewed 12 April 2015 via mobile

I stayed here overnight traveling from Williamsburg. The employee that answered the phone Dana he was very helpful with directions to the hotel and provided great customer service on the phone. When I arrived he asked for my last name and recognized me because I had just spoken to him on the phone. The room was so gorgeous and the...

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Helpful?
Thank JoirVay D
Kimberly K, Director of Sales at Comfort Suites Airport, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to...

Reviewed 6 April 2015 via mobile

I work in a hotel business, but I never scene a great hotel with a great employees like the Comfort Suites Dana and Alex went over the extra mile ,the entire staff were caring about quality and comfort. Room was exceptionally clean and fresh. Continental breakfast was well stocked and staff attentive to restocking during breakfast hours. This is a...

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Helpful?
Thank Sarmad A
Kimberly K, Director of Sales at Comfort Suites Airport, responded to this review

Dear Sarmad, Thank you for taking the time to fill out our online survey. We are glad you enjoyed your stay and we sincerely appreciate your kind words. It is always nice when our guests acknowledge the staff, they take great pride in customer service. I will make sure to share you comments with them. We look forward to seeing...

Hampton, Virginia
Reviewed 7 March 2015

The beds at the hotel are perfect you feel like you are sleeping on a cloud. The staff is so friendly everyone I came across from the front desk to housekeeping had a smile on their face and gave me a sincere greeting. I can't wait to stay here again!!!

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Helpful?
Thank Trish O
Kimberly K, Director of Sales at Comfort Suites Airport, responded to this review

Dear Trish, Thank you for taking the time to fill out our online survey. Thank you so much for the kind words, I will make sure to share them with the staff. I am so glad you enjoyed your stay and we can't wait to see you again.

Brooklyn, New York
Reviewed 17 February 2015

I stayed at the Comfort Inn Newport News Airport and it was great! The convenience is great due to the proximity of the restaurants interstate and shopping. The two best things in my opinion are the incredibly comfortable beds and the staff. Dana, Trish, Alex and Lee area great team at the front desk. I hope they get paid what...

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Helpful?
Thank Dana D
Kimberly K, Director of Sales at Comfort Suites Airport, responded to this review

Dear Dana, Thank you for taking the time to fill out our online survey. I am so glad you enjoyed your stay and I really appreciated your kind words and I will share them with the staff. We hope to see again very soon.

New York City, New York
Reviewed 9 February 2015

I stayed at this hotel based on current reviews and was very disappointed. This your standard comfort suites hotel that meets the needs for a quick overnight stay but not much else. As opposed to other comfort suites, the rooms are starting to get tired, internet access is weak, and the breakfast room was poorly stocked with items on the...

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Helpful?
1Thank lohotraveler
Kimberly K, Director of Sales at Comfort Suites Airport, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Newport News Airport. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with the appropriate departments to ensure we handle these types of situations differently in the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Breakfast Available
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Comfort Suites Airport in Newport News, VA is a great value for stylish suites. In addition to beautiful guestrooms, the hotel is known for outstanding customer service, modern amenities and convenient access to Colonial Williamsburg and Virginia Beach. Immaculate suites contain one king bed or two queen beds. Our hotel is proud to be 100% Non Smoking. There are microwaves and refrigerators in every room and a separate living area. Relax in our heated indoor swimming pool or workout in our Fitness Center. Our delicious complimentary Hot Breakfast is served daily and includes fresh eggs, bacon or sausage, make your own waffles as well as fruit, yogurt, hot & cold cereals, bagels, muffins and pastries ... to name a few. We are only 1 mile from the Newport News/Williamsburg International Airport (PHF)and offer complimentary airport shuttle service. ... more   less 

Additional Information about Comfort Suites Airport

Address: 12570 Jefferson Ave, Newport News, VA 23602-4314
Region: United States > Virginia > Newport News
Price Range: €85 - €144 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 104
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Also Known As:
Comfort Suites Airport Hotel Newport News
Newport News Comfort Suites
Hotel Style:
#4 Family Hotel in Newport News
#4 Romantic Hotel in Newport News
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would recommend this hotel. You get more than your money's worth here.”
 of 5 bubbles rainbirdp, 3 Dec 2016 | Read review
“Ask for a end room on the end of the hotel”
 of 5 bubbles woodsidedt, 25 Oct 2016 | Read review
“don't book here”
 of 5 bubbles F337MUas, 25 May 2016 | Read review
“Do not stay by the elevators.”
 of 5 bubbles BeachGal70, 20 Apr 2016 | Read review
“Hard to say, just make sure you do not book the same night as a soccer team, but that can happen anywhere you stay.”
 of 5 bubbles jasont956, 20 Mar 2016 | Read review
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