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Country Inn & Suites By Carlson, Newport News South

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Country Inn & Suites By Carlson, Newport News South
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330 Reviews from our TripAdvisor Community

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Showing 329: English reviews
Reviewed 3 days ago NEWvia mobile

I travel frequently and have NEVER stayed at a Country Inn and Suites that I would rate as bad as staying at a Motel 6! The phone in the room didn't work requiring me to go to the front desk in person to ask for someone to come to the room to fix the television. The front desk clerk seemed...

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Helpful?
Thank Brenda D
Los Angeles
Reviewed 3 days ago NEW

Very congenial and helpful people work here. Yes, there was a bit too much air freshner used in the lobby and halls but overall, for the price, it was quite acceptable. The parking was very easy and, the grandchildren loved playing in the pool. The breakfast was the usual fare and the afternoon cookies were fresh and tasty.

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Helpful?
Thank Ellen0417
Reviewed 2 weeks ago

I was trying to call to check if we could check-in, after being told at 10:45 am, too early to check in. After driving 12 hours. They do not answer the telephone at their main number. Have called 5 times, no answer

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Helpful?
Thank Andrea J
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Newport News South, responded to this review

Thank you for reaching out and writing your review. We appreciate your patronage and apologize for your dissatisfaction, in regard to the service provided by our staff while attempting to call our hotel. Your feedback is beneficial and will help us facilitate all necessary staff improvements to ensure a positive guest experience.

Virginia
Reviewed 3 weeks ago via mobile

I booked as soon as my Yorktown hotel had a busted water heater and could not accommodate the same type of room. I spoke with Angel, and learning of my need to now de-stress and get back to my writing, she was very personable and helpful not only checking me in, but checking my room to make sure I was...

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Helpful?
Thank tygertj
CISNN, Front Office Manager at Country Inn & Suites By Carlson, Newport News South, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. I am thrilled to see that you enjoyed your time at the hotel! I have shared your compliments with Angel, and she was honored that you mentioned her by name. Thank you for giving me the opportunity to recognize her for a job well done! On behalf of...

Lebanon, United States
Reviewed 3 weeks ago

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Helpful?
Thank robertldonleyrebad
CISNN, Front Office Manager at Country Inn & Suites By Carlson, Newport News South, responded to this review

Reviewed 4 weeks ago

This hotel has an horrible odor. Carpet and furtive dirty hot tub was out of order . The fitness equipment broken. Food was terrible . Although the customer service wasn't bad. I would not stay again.

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Helpful?
Thank Evangelist Fred... W
CISNN, Front Office Manager at Country Inn & Suites By Carlson, Newport News South, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed all of your concerns with our team, and I assure you we are working diligently to ensure a similar situation does...

Franklinton, North Carolina
Reviewed 31 October 2016

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Helpful?
Thank rt7transport
CISNN, Front Office Manager at Country Inn & Suites By Carlson, Newport News South, responded to this review

Huntington, New York
Reviewed 25 October 2016

Booked this hotel because we have stayed at other CI&S before and staff & hotel was fabulous; not so at this hotel; when I checked in fri, oct 14th the air conditioning was not working; asked woman at front desk at 5pm if someone could check it; she said she would "try but not likely because it was the weekend?!"...

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Helpful?
Thank pegodenthal
CISNN, Front Office Manager at Country Inn & Suites By Carlson, Newport News South, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur...

Baltimore, United States
Reviewed 23 October 2016

Outdated hotel, no glitz or glamour. Breakfast serves very average food, no real fruit, no yogurt. I don't think the eggs were real eggs. Cramped area for eating, navigating around. Pool was teeny tiny.

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Helpful?
Thank Pam P
CISNN, Front Office Manager at Country Inn & Suites By Carlson, Newport News South, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. We are working diligently to improve the breakfast and swimming area. I understand that these are important amenities for our guests, and I am...

Reviewed 16 October 2016 via mobile

I look to stay at Country Inn's because I have found them to be clean & in good shape. There was nothing horrible at this one, just not up to their standards. Carpets were stained, as well as the curtains, cabinet where fridge is was broken. There was a locked closet in the room with a vent on it, I'm...

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Helpful?
Thank kpkoonce
CISNN, Front Office Manager at Country Inn & Suites By Carlson, Newport News South, responded to this review

Dear Guest, Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed each of your issues with our team, and I assure you we are working diligently to ensure a similar...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Renovated in 2010, the smoke and pet free, 64 rooms and suites provide travelers with comfortable, affordable and value rich lodging in Hampton Roads. All beds feature Serta Perfect Sleeper matresses, rooms have individually controlled thermostats, and hypoallergenic linens to provide a comfortable nights rest. As a mid scale, limited service hotel and located in the heart of Hampton Roads, the Hotel assures guests that room and suite rates remain competitive. With all of the standard amenities of the Country Inn & Suites by Carlson brand guests appreciate the features and services they come to expect such as an indoor swimming pool and hot tub, 24 hour coffee and tea, freshly baked cookies, and complimentary hot breakfast and WiFi.We look forward to hosting your future stay. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Newport News South

Address: 1069 J Clyde Morris Blvd, Newport News, VA 23602-7221
Region: United States > Virginia > Newport News
Price Range: €61 - €86 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Newport News South 3*
Number of rooms: 64
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Also Known As:
Country Inn And Suites Newport News South
Country Inn & Suites Newport News South Hotel Newport News
Country Inn Newport News
Newport News Country Inn
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Questions & Answers

Questions? Get answers from Country Inn & Suites By Carlson, Newport News South staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles haroldv960, 29 May 2016 | Read review
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“Nice location and friendly staff...”
 of 5 bubbles Twostay, 12 Oct 2015 | Read review
“We had an end room, which only gave us noise from floor above.”
 of 5 bubbles 1Travelerfrom, 7 Sep 2015 | Read review
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