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I visited breakfast area that was adjacent to the sign in counter. 6 employees gathered around check in clerk and chatted for 25 minutes entire time of guest's breakfasr. Very questionable work ethic of staff.
Perfect location right outside Ft Eustis main gate. Places to eat are a few miles down the road unless of course you want to visit the gentlemans club next door... If that's your thing ;) a lady at the hotel on base told me it...More
Thank Shawna M
Response from Monique H, General Manager at Comfort Inn Newport News/Williamsburg EastResponded 2 April 2018
Thank you Shawna for your review! Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.
Thank you so much for your business and we look forward to seeing you...More
Omg these beds here are absolutely terrible, no pillow whatsoever, just concrete. Won't be coming back. The hotel overall is nice but the beds are a deal breaker for me. You get to use comfort inn and mulberry inn amenities though.More
Response from Monique H, General Manager at Comfort Inn Newport News/Williamsburg EastResponded 26 February 2018
I'm so sorry to hear that you found our beds uncomfortable. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that...More
The hotel is almost at the main entrance of Fort Eustis, very well located if you are business visiting the base. Comfort is OK, you are able to take a good rest. I would rated as good but this app did not allow me, it...More
Response from Monique H, General Manager at Comfort Inn Newport News/Williamsburg EastResponded 13 February 2018
Thank you so much for your comments. I apologize that your keys stopped working and I will look into that matter and make sure it doesn't happen in the future. Thank you again for sharing your experience, and we hope your next visit will be...More
Nice hotel w/ friendly staff. Not looking for fancy accomadations so this was just right. Nice clean room & spacious batroom. Breakfast area was a bit small, so we took our coffee & food back to our room. Good selection of hot & cold choices...More
Thank Lisa H
Response from Monique H, General Manager at Comfort Inn Newport News/Williamsburg EastResponded 6 November 2017
We would like to thank you for taking the time to complete our online survey. Thank you so much for your business and we look forward to seeing you in the future!