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I arrive on a Saturday night . The front desk associate Sean greeted me with very excellent customer service he made sure I made it to my room safely and ask me did I need him to assist me on anything. He made sure the...More
Thank Angel W
Response from Sarah H, Guest Relations Manager at Holiday Inn ExpressResponded 19 April 2015
Some of my favorite reviews are the ones that compliment our staff. We feel we have a very caring and hard working staff that go above and beyond to make sure our guests are taken care of and it is a pleasure to hear that...More
From the time you walk in to the time you walk out you are surprised (some good some bad).
I got to the hotel in the evening, and received pleasant greeting from Courtney at the desk.
when i got to the room i fell on...More
Response from Sarah H, Guest Relations Manager at Holiday Inn ExpressResponded 16 April 2015
We are delighted to hear that you were so very comfortable and received excellent service during your stay! I am pleased that you had the opportunity to enjoy our delicious hot breakfast buffet - it's a guest favorite. We look forward to welcoming you and...More
I arrived on a Sunday evening. The young girl that checked me in was talking to house keeping. Once she turned her attention to me, she started the check-in process. She never ask me about my IHG membership, so I ask her if they had...More
Response from Sarah H, Guest Relations Manager at Holiday Inn ExpressResponded 9 April 2015
Thank you for your candid feedback on your stay. We take all guest concerns and feedback very seriously and I can assure you that we have already addressed the maintenance and service issues you mentioned. We appreciate your taking the time to bring these concerns...More
I stay there about every week because of work. I have always received top notch customer service. The staff are wonderful and always there to help. The lobby and the rooms are very inviting and comfortable. They go out of their way to make my...More
1 Thank Southard2000
Response from Sarah H, Guest Relations Manager at Holiday Inn ExpressResponded 24 February 2015
We are honored that you choose to stay with us whenever your travels bring you to the Richmond area. It is such a pleasure to hear that you consider the Holiday Inn Express Richmond - Midlothian Turnpike to be a home away from home. Our...More
Our recent visit to this location was our first visit to the newly remodeled and re-branded hotel. First visual impressions were stunning! We were greeted and quickly informed that the type of room we had reserved (handicap accessible) was no longer available because a current...More
Response from Sarah H, Guest Relations Manager at Holiday Inn ExpressResponded 19 February 2015
Thank you for being our guests and for your 5-star review of your recent stay. Although we are very sorry for the inconveniences you experienced during your stay, it is a pleasure to read your comments on our staff's response to the challenges that arose....More
US$100 - US$177 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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