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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.
All reviews small kitchen manager michael liberty university full size fridge love staying own meals packaged oatmeal comfortable room home away from home light sleeper each morning parking lot esa campus stove college son
We arrived in Lynchburg to find out first choice did not have our reservation so we ended up here. It was convenient to Runk and Pratt and we were visiting someone there. To spend approximately $125.00 a night and end up with a fairly dirty...More
Response from 00esa, Manager at Extended Stay America - Lynchburg - University Blvd.Responded 3 weeks ago
Thank you for reviewing our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have discussed...More
Lovely room with kitchenette. Next to Liberty-- right between Sharp Top, Appomattox, and historic Lynchburg. Close to shopping, restaurants, etc... Clean and comfortable. Lynchburg hotel taxes are rather high, but otherwise no surprises.More
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Thank Beth H
Response from 00esa, Manager at Extended Stay America - Lynchburg - University Blvd.Responded 1 April 2018
Beth, thanks for making Extended Stay America a part of your travel plans. We are delighted you found our location to be an enjoyable part of your visit to our area. It was a pleasure hosting you, and we look forward to serving you again...More
Even though I called ahead TWICE explaining I wouldn't be arriving until 3am and was told over and over that it would be fine and they would put a note on my account, I was still somehow charged a 104.99 no cancellation fee, even though...More
Thank Jamie P
Response from 00esa, Manager at Extended Stay America - Lynchburg - University Blvd.Responded 4 September 2018
Thank you for sharing the feedback of your stay. We assure you that this was not deliberate, and we apologize for the inconvenience this caused you. Please note, if your queries in regard to the charges are still unresolved, you can reach us at the...More
Booked a non smoking two bed guest room. Was the closet hotel to Lyberty university. Upon arrival they assigned a one bed guest room. The hotel has a non smoking policy but prior guest smoked in the room. It smelled terrible! Tried to change it...More
Response from 00esa, Manager at Extended Stay America - Lynchburg - University Blvd.Responded 29 August 2018
We apologize for the smoke smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you...More
Ok so my check in was good with 2 associates Justin & Robert their customer service skill were excellent couldn’t ask for better but had a bad experience with another associate on another check in customer skills sucked very nonchalant attitude like she didn’t care...More
Thank Dianne R
Response from 00esa, Manager at Extended Stay America - Lynchburg - University Blvd.Responded 12 May 2018
Dianne, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing...More