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The Westin Washington Dulles Airport

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651 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Washington Dulles Airport
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Showing 628: English reviews
milpitas, ca
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 October 2016

This is not a typical Westin Hotel as you know it. It is pretty nice and reasonable priced, however, it is not close to any restaurant and entertainment places. People are nice and staff are friendly. Good place for business and with a rental car.

Helpful?
Thank dcwang
ManagerX1, Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your review. We are delighted to read you had a good experience at the Westin Washington Dulles Airport. We are also happy that you were pleased with our welcoming associates as well as the value we offer for the price. However, we regret that our location was not appealing to you. Thank you again for being our... More 

Harrisonburg, Virginia
Level Contributor
125 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 21 October 2016

I stayed two nights at the Westin Washington Dulles hotel for work. The hotel is located just off Virginia State Highway 28, with easy access to Dulles yet the surroundings of the hotel seem far away. While there I never heard a plane land or take off. The hotel is also surrounded by lakes around which are some nice walking... More 

Helpful?
Thank Sailorman9868
ManagerX1, Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for sharing your recent experience at the Westin Washington Dulles Airport. It’s great to read how much you enjoyed our well-appointed property, especially your room and got a peaceful night’s rest. We are also glad our location was convenient for your needs. We appreciate you being our guest and hope you will stay with us the next time... More 

Level Contributor
81 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 20 October 2016 via mobile

When it comes to hotels, my priorities are cleanliness, comfort, free & safe parking, and free wifi. This hotel has three out of those four down pat (for the wifi, you either have to pay, or you have to join their "preferred members club"). The staff is professional and kind, the beds are comfortable, the bathrooms are nice, and the... More 

Helpful?
Thank JRandorff
ManagerX1, Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for sharing your feedback with fellow online reviewers about your stay at the Westin Washington Dulles Airport. We are happy that you liked our friendly associates and your well-appointed room. However, we are sorry you were unhappy with our internet charges and that we were not being able to impress you with the food we serve. We truly... More 

Gaithersburg, Maryland
Level Contributor
140 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 17 October 2016 via mobile

Our family had a wedding at a nearby inn and we needed a hotel to accommodate our large crowd and one that would be willing to keep the bar open late for an after party. The Westin did not disappoint. In fact they kept the bar open later than initially promised because there were so many people having fun and... More 

Helpful?
Thank WashCaps
ManagerX1, Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your review. We are absolutely delighted to read about your excellent experience at the Westin Washington Dulles Airport. We are also happy to know that you loved our on-site facilities and the comfortable beds of your room. Although you were pleased with our welcoming associates, we regret that our housekeeping department did not meet your expectations. We... More 

Linden, Texas
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 October 2016

Hotel was almost perfect. Parking was free and nearby. Reception was friendly and efficient. Rooms were not available immediately but we were notified when they were and they were as requested, including connected. The rooms were exquisite- in cleanliness, equipment and amenities. Beds were as promised- luxurious. Meeting facilities were excellent.

Helpful?
Thank john S
ManagerX1, Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for sharing your experience at the Westin Washington Dulles Airport with fellow travelers online. It is great to read how much you enjoyed our signature Westin Heavenly Bed that provided you with a good night's sleep. We want each guest to experience a relaxing, stress-free stay, so it's wonderful to receive such complimentary feedback about your room. We... More 

Washington DC, District of Columbia
1 review
Reviewed 15 October 2016

We have stayed at Westin Hotels before; this one did not measure up. Fantastic location. The grounds are nice and the front lobby, bar and dining areas are up to date. Upstairs, the hallways are plain and the rooms are average. The main problem with our stay was customer service. We stayed in room 630. The tub in that room... More 

Helpful?
Thank fosmitchell
ManagerX1, Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for staying with us and for the constructive comments provided. We are glad to read that you liked our location and the service delivered by Oscar. That being said, I want to genuinely apologize for the difficulty you had with our service and the staff’s reception to your needs. Your comments have been shared with my Management team,... More 

Chicago, Illinois
Level Contributor
70 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 12 October 2016 via mobile

Great location. Great amenities for the business traveler. Lives up to the Westin brand. I highly recommend their restaurant - it is vast and delicious! Service at both the front desk and restaurant was outstanding. Good business center with printers that worked!

Helpful?
Thank Alicia D
ManagerX1, Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for sharing your feedback with fellow online viewers about your stay at the Westin Washington Dulles Airport. We are so delighted to read that you loved our on-site restaurant, courteous associates who took great care of you and our convenient location as well. It was great to have you here, and we hope to see you again soon.... More 

Level Contributor
76 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 October 2016

My first impression was - yeah, I heard they were bought out and I can see they are in need for upgrades. I have been to other hotels of this "quality rating" and was not impressed at all. My mom's room was pleasant as was mine. I liked the bathroom a lot especially the step in shower, but the dresser... More 

Helpful?
Thank Jamy V
ManagerX1, Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your review. We are glad you liked your room along with the comfortable bed. However, we apologize for the maintenance issue you experienced with the shower of your room. Our maintenance team will work hard to resolve your concerns. We also regret that our breakfast offerings were not to your liking. We have discussed your remarks with... More 

Rainham, United Kingdom
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 October 2016 via mobile

Our Second stay here, third already booked. We stay here when flying into Dulles airport. If you want a quality hotel with a high standard of accommodation, this is ideal. Cannot fault the staff for the friendliness and prossefional service.

Helpful?
Thank Andy D
ManagerX1, Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your review of the Westin Washington Dulles Airport Hotel. We are delighted to read that you loved our courteous associates and comfortable rooms. We will be sure to share your fine comments with our team and congratulate them for a job well done. Thank you for being our guest again, and we look forward to serving you... More 

1 review
Reviewed 28 September 2016

I stayed here after returning from Europe. Nice rooms, very clean and spacious. Staff was great and free shuttle to the airport. Good service at both the restaurant and bar. Excellent, especially for the price!

Helpful?
Thank Monique J
ManagerX1, Manager at The Westin Washington Dulles Airport, responded to this review

Many thanks for evaluating your stay at the Westin Washington Dulles Airport. We are thrilled to read that we were able to impress you with our spotless room, excellent service and the great value we offer. We appreciate you being our guest, and hope to see you and your family again soon. Be Well, Be Westin Yours in hospitality, Linda... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy the comfort of Westin, only minutes from Dulles Airport. In addition to a convenient location and comfortable hotel rooms, our hotel provides amazing meeting and event space. ... more   less 

Additional Information about The Westin Washington Dulles Airport

Address: 2520 Wasser Ter, Herndon, VA 20171-6177
Region: United States > Virginia > Fairfax County > Herndon
Price Range: €78 - €219 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Washington Dulles Airport 4*
Number of rooms: 314
Reservation Options:
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Also Known As:
The Westin Washington Dulles Airport Hotel Herndon
Hotel Style:
#2 Green Hotel in Herndon
#6 Romantic Hotel in Herndon
#11 Business Hotel in Herndon
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Washington Dulles Airport staff and other travellers.
5 questions
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Questions? Get answers from The Westin Washington Dulles Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“it does'n matter, the windows are sealed anyway”
 of 5 bubbles TrixiAction, 17 Nov 2016 | Read review
“Rooms are generally quiet and avoid airplane noise.”
 of 5 bubbles Sirpicky, 3 Nov 2016 | Read review
“rental car is necesary”
 of 5 bubbles dcwang, 25 Oct 2016 | Read review
“Don't take room 630”
 of 5 bubbles fosmitchell, 15 Oct 2016 | Read review
“3rd Floor even number rooms have reception problems. Odd numbered rooms have view of the front of the building which is pretty”
 of 5 bubbles 496jamyv, 11 Oct 2016 | Read review
5 of 5
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