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The Westin Washington Dulles Airport

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The Westin Washington Dulles Airport
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651 Reviews from our TripAdvisor Community

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Showing 628: English reviews
Bath, United Kingdom
Level Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 days ago NEW

This is one of the nicer Dulles Airport Hotels. Its very modern and clean with very helpful staff. My flight got cancelled and had to make emergency booking as the airline would not help (American). Made the booking on hotels.com and got to hotel within 30 minutes of this they had my booking already prepared with key was very quick.... More 

Helpful?
Thank Christopher M
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for choosing to stay with us at the Westin Washington Dulles Airport and for the nice review! Our staff is committed to serving our guests with the utmost attention to their needs so thanks for recognizing their efforts. I am glad you had a great meal at our restaurants and were impressed with your clean, comfortable, and modern room.... More 

Philadelphia, Pennsylvania
Level Contributor
108 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 2 weeks ago

We stayed here one night recently to catch a flight the next day. This seems to be the primary clientele for the hotel although we noticed there might be some business travelers as well. Reception was fine, nothing exceptional which may in part be due to the fact that most clients may be staying for just one night. The room... More 

Helpful?
Thank atmktravel
TheHotelGM, Manager at The Westin Washington Dulles Airport, responded to this review

We appreciate the time you took to give us your feedback. We never want a guest to have an unsatisfactory visit so we're sorry that you had some issues during your stay. Our goal is to provide an exceptional stay that meets Westin's high standards and we apologize if we fell short of this. We appreciate your business and hope... More 

Memmingen, Germany
Level Contributor
56 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 weeks ago

Hotel is well located but very expensive compared to what they offer. Inside there ist "faded charme", and if you enter the guest room floor it looks very boring. No color, no ideas. Just walls and carpet. However, it's clean there. In my room, the fan of the HVAC could not be switched off which was very annoying coming from... More 

Helpful?
Thank TrixiAction
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you so much for being our guest and for sharing your recent review. We are happy to hear that overall you enjoyed your time with us. I am sorry that there were problems with the HVAC unit in your guest room and for the restless stay this caused you. Our units are serviced on a regular basis by our... More 

Phoenix, Arizona
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago

Nice property, above average. I was here for biz travel. Hotel has a modern feel with average hotel food. Fun little bar. Close to some restaurants which is handy (but you have to drive). Room was clean, bed comfortable. What else is there to say about a primarily business hotel?

Helpful?
Thank 902rayt
ManagerX1, Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for sharing your feedback with fellow online reviewers about your business stay at the Westin Washington Dulles Airport. We are glad that you liked your well-appointed room and our convenient location which was perfect for your needs. It was our pleasure serving you, and we hope to have you back with us soon. Be Well, Be Westin Yours... More 

Level Contributor
4 reviews
3 hotel reviews
Reviewed 2 weeks ago via mobile

I work with an international company assisting individuals home who have become ill or injured abroad. When we arrive back in the US at a hotel, we are exhausted and then leave to fly back home the next day. Our hotel stays are the one opportunity to rest before our final leg of a 4-5 day travel with an ailing... More 

Helpful?
Thank Kory C
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Dear Kory, Thanks for being our guest and we appreciate the time you took to review your recent stay with us. I am so very sorry for the many difficulties you have encountered trying to find your lost or misplaced item. It is never our intent to not follow-up with a guest and do our best to assist in a... More 

Level Contributor
16 reviews
5 hotel reviews
Reviewed 2 weeks ago

I have stayed in several Westin Hotels and have always had a good experience so when choosing a hotel for my trip thu Dulles I went with Westin. Unfortunately this hotel was not up to what I consider basic standards for a Westin Hotel. First the staff were more interested in socializing with eachother than in serving guests. Then the... More 

Helpful?
Thank Christy R
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Dear Christy, thank you for your recent visit and for your feedback. I was disappointed to read that we did not leave you with a favorable impression of our hotel. I am so sorry your guest room did not meet your expectations and that areas were missed in the cleaning process. I am working with our housekeeping team to resolve... More 

Florida
Level Contributor
248 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 3 weeks ago

To be honest I don't usually stay in this area, but most places closer to Vienna/Reston were booked so I tried this out. It is a great property. It is relatively new and very well kept up. It is tucked away on a side road in a condo and office building area between Route 28 and Sunrise Valley Road. There... More 

Helpful?
Thank Robert V
ManagerX1, Manager at The Westin Washington Dulles Airport, responded to this review

We are so glad you chose the Westin Washington Dulles Airport for your stay in the area. Thank you for your nice comments about our property, facilities and our rooms. We appreciate you sharing your great experience online and would love to be of your service again in the near future. Be Well, Be Westin Yours in hospitality, Linda Tierney... More 

Pittsburgh
Level Contributor
121 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 4 weeks ago

The Westin Dulles is not a bad hotel; it's actually a pretty nice property - but it's not close to much. The hotel is tucked away in what appears to be a series of residential apartment high rises. This would seem to suggest the availability of at least a few choices for food and drink - but none were to... More 

Helpful?
Thank Sirpicky
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for staying with us. We're happy you were pleased with your comfortable room, but we're sorry you were disappointed there were no restaurants, bars or shopping areas within walking distance from our hotel. Our front desk staff has information about local attractions, restaurants and shopping they can provide to you, and they are happy to help with transportation... More 

Brooksville
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

On arrival at midnight for only a few hours, was checking out at 8am. Found front desk staff outside smoking. Waited at desk for a few min for him to get finished. Asked if they have wifi, was told for 9.99 they do. I stated I'm a hotel member do I still have to pay? He looked my number and... More 

Helpful?
Thank lgh34609
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for your recent visit and for your feedback. I apologize that your stay was unsatisfactory and for the inconveniences you encountered. Please be assured that your comments will be shared with the appropriate parties in an effort to ensure we are providing the best possible services to our guests. We hope that you will stay with us again... More 

Denver, Colorado
Level Contributor
58 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 4 weeks ago

I stayed here on a long layover heading overseas and found I would have rather stayed somewhere else. The value for the money spent was not worth it. Paid Wi-Fi and no breakfast voucher along with a marginal business center made my stay below average. I will look for other accommodations next time.

Helpful?
Thank Jason A
ManagerX1, General Manager at The Westin Washington Dulles Airport, responded to this review

Thank you for being our guest and for writing a review about your visit. I sincerely regret that you were disappointed in your room rate. We regularly review our pricing compared to similar hotels in the area to remain competitive, and offer value added amenities such as complimentary self parking and convenient local shuttle service as an extra convenience for... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy the comfort of Westin, only minutes from Dulles Airport. In addition to a convenient location and comfortable hotel rooms, our hotel provides amazing meeting and event space. ... more   less 

Additional Information about The Westin Washington Dulles Airport

Address: 2520 Wasser Ter, Herndon, VA 20171-6177
Region: United States > Virginia > Fairfax County > Herndon
Price Range: €79 - €217 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Washington Dulles Airport 4*
Number of rooms: 314
Reservation Options:
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Also Known As:
The Westin Washington Dulles Airport Hotel Herndon
Hotel Style:
#2 Green Hotel in Herndon
#6 Romantic Hotel in Herndon
#11 Business Hotel in Herndon
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Washington Dulles Airport staff and other travellers.
5 questions
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Questions? Get answers from The Westin Washington Dulles Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“it does'n matter, the windows are sealed anyway”
 of 5 bubbles TrixiAction, 17 Nov 2016 | Read review
“Rooms are generally quiet and avoid airplane noise.”
 of 5 bubbles Sirpicky, 3 Nov 2016 | Read review
“rental car is necesary”
 of 5 bubbles dcwang, 25 Oct 2016 | Read review
“Don't take room 630”
 of 5 bubbles fosmitchell, 15 Oct 2016 | Read review
“3rd Floor even number rooms have reception problems. Odd numbered rooms have view of the front of the building which is pretty”
 of 5 bubbles 496jamyv, 11 Oct 2016 | Read review
5 of 5
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