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A nasty little hotel located in a nasty, economically depressed, opioid and methamphetamine infested little town deep in the bowels of Virginia’s Appalachian Mountains. Being the only lodging option in the area they have the market cornered and that is reflected in the indifferent attitude...More
Came down due to a domestic violence case...all precautions taken.. yet when told exterior doors would NOT lock regardless of manipulation of doors, response was " nobody's perfect..."
Regardless of circumstances for stay!More
1 Thank Kelly W
Response from GmCharity, General Manager at Comfort Inn GrundyResponded 14 September 2017
I do apologize on behalf of my staff for this issue and you can rest assured that this will be dealt with immediately. I have ordered all the necessary parts to fix the locks on the doors. Once again I do apologize for this inconvenience...More
This was only chain hotel near my business meeting. Because there was no competition, I was concerned about the quality of service. WOW! Every single person treated me royally. The rooms were clean and fresh; the staff was always smiling and helpful; and the price...More
1 Thank glorias723
Response from GmCharity, General Manager at Comfort Inn GrundyResponded 19 June 2017
Thank you so much for all the kinds words we really appreciate it. We are honored that you chose to stay with us here at the Comfort Inn. All of the staff here were encouraged by your kind words and would like to thank you....More
This facility has become our default choice when visiting relatives in the area. Always a clean, comfortable, and quiet room and friendly, helpful staff. This trip it was Charity at the Front Desk and Lora the breakfast attendant who provided the great service. As always,...More
1 Thank ADCollier
Response from gmva079, General Manager at Comfort Inn GrundyResponded 15 June 2017
Thank you so much for taking the time to complete our online survey. All of the staff here appreciate all the kind words and are delighted that you choose to stay with us here at the Comfort Inn. I want to personally thank you for...More
It was ok -- the "hot" breakfast was not good but there were other items. The rooms were fairly clean, although my daughters room smelled of urine and when she complained they were told a family of 5 stayed there for a month and dirty...More
1 Thank Barbara K
Response from GmCharity, General Manager at Comfort Inn GrundyResponded 9 May 2017
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the odor on your recent visit. I have shared your feedback...More