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Quality Inn Gloucester

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Quality Inn Gloucester
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97 Reviews from our TripAdvisor Community

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Showing 97: English reviews
Reviewed 1 week ago via mobile

I have stayed in this hotel many times over the years and always receive excellent, professional service and a good wholesome breakfast. The rooms are always clean and the staff has always been very accommodating and willing to help.

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Helpful?
Thank Meredith P
Lakisha F, Front Office Manager at Quality Inn Gloucester, responded to this review

Dear Meredith, Thank you so much for your kind words. We appreciate you taking the time out to respond to our review with such positive feedback. We love all of our guests and we look forward to seeing you again real soon.

Reviewed 28 November 2016 via mobile

The smell of cigarette smoke is overwhelming in all areas except the lobby. The rooms are dated and shabbily kept. Rough bedding and dirty bathrooms. The icing on the cake was the accent of smoke stains on the ceiling of this "smoke free" property. What a joke. Tried to bring these issues to management and they were cold and dismissive....

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Helpful?
Thank Jen M
Glen Allen, Virginia
Reviewed 31 October 2016

I found my stay at the Comfort Inn to be somewhat misleading. The front desk staff at check in and check out were polite, professional and very helpful. The breakfast area was clean and well presented. I found the hallways on my floor to be exceptionally clean and free from dirt in the corners along the corridors. Very impressive as...

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Helpful?
Thank MrGlen
Savannah, Georgia
Reviewed 17 October 2016 via mobile

Family member booked 2 rooms for one night. One room had a bad odor upon entering room, and we had to request a new room. Front desk staff made room change without issue to another room on same hall with the rest of our family that was acceptable. The hotel is in need of MAJOR renovation. Carpeting throughout the building...

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Helpful?
Thank DeeLovingLife
Lakisha W, Front Office Manager at Quality Inn Gloucester, responded to this review

Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind...

Reviewed 1 October 2016

Bed was very comfortable, pillows were the best I have ever had at a motel. Wish I could have taken one home (but, I didn't). Could not get TV to work and just didn't feel like calling the desk to check on it. Breakfast was good. Would probably stay there again if we were in the area.

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Helpful?
Thank LINDA J
Lakisha W, Front Office Manager at Quality Inn Gloucester, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide...

Norfolk, Virginia
Reviewed 13 September 2016

This Comfort Inn will do in a pinch and but don't expect bells and whistles. There was a small kitchen/lounge for meals, but no indoor exercise space--just an outdoor pool. The room we had was clean, but definitely nothing to write home about. The breakfast choices were run-of-the-mill (cereals, pastries, yogurt, waffle machine, juice, etc.) and the eggs were a...

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Helpful?
Thank Will C
Lakisha W, Front Office Manager at Quality Inn Gloucester, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Lakisha...

Reviewed 15 August 2016

Most of the issues we had with the room was due to the fact it was very outdated and smelled of mildew I'm guessing. Smelled like a mixture of that and cigarettes. Our room was right off of the elevator and the door to the room was separated at the top so lots of noise from outside came right into...

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Helpful?
Thank Carly C
Lisa_T_Little, Front Office Manager at Quality Inn Gloucester, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Gloucester. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your room & the conditions of our hotel on your recent visit. I have shared your feedback with Maintenance and Housekeeping to ensure...

Greenville, South Carolina
Reviewed 31 July 2016 via mobile

The room had a "funky" smell (Somewhere between cigarette and musty smell). Room was clean though and beds were comfortable. Air/Heat unit rattled and made racket all night. No way to stop the noise. Finally, the front of unit fell off in the morning. Plenty of hot water for showering. Breakfast choices were good.

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Helpful?
Thank SCKricket
Lisa_T_Little, Front Office Manager at Quality Inn Gloucester, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Brooklyn, New York
Reviewed 28 July 2016

Stayed for 2 nights last weekend for a family reunion. The girl at the desk helping others in our group was so sweet and helpful, but the blond woman helping us had quite a bad attitude! After a speech about now being a non-smoking hotel with a 350 charge for smoking in the room, (we don't smoke), we were sent...

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Helpful?
Thank gilaro
Lisa_T_Little, Front Office Manager at Quality Inn Gloucester, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

va
Reviewed 29 June 2016

My husband and I stayed here this past weekend. We were very hesitant staying here based on the reviews that we read on here. We were very surprised upon arrival. The room was clean, bed was comfortable, pool looked clean, did not spell of smoke, breakfast was the same as Hampton Inn, and staff was friendly. Give it a chance!

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Helpful?
Thank familyoffourVa

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Quality Inn Gloucester

Address: 6639 Forest Hill Ave, Gloucester, VA 23061-6106 (Formerly Comfort Inn)
Region: United States > Virginia > Gloucester
Price Range: €86 - €104 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Gloucester 2.5*
Number of rooms: 79
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Also Known As:
Comfort Hotel Gloucester
Comfort Inn Gloucester
Gloucester Comfort Inn
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Questions & Answers

Questions? Get answers from Quality Inn Gloucester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for what you want in a room and hope to receive good customer service!”
 of 5 bubbles willc586, 12 Sep 2016 | Read review
“Former smoking rooms on 3rd floor REEK!”
 of 5 bubbles gilaro, 28 Jul 2016 | Read review
“Book next door at the Hampton Inn .”
 of 5 bubbles 814budc, 21 Jun 2016 | Read review
“Maybe try one of the other ones in the area”
 of 5 bubbles michaelbQ8296UM, 6 Apr 2016 | Read review
“Don't accept a room near an exit door.”
 of 5 bubbles 527edm, 8 Dec 2015 | Read review
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