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Hilton Garden Inn Richmond Innsbrook

710 reviews
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Traveller (44)
Room & Suite (40)
Dining (8)
Overview
  • Excellent50%
  • Very good28%
  • Average13%
  • Poor6%
  • Terrible3%
Travellers talk about
“front desk”(76 reviews)
“indoor pool”(17 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
All hotel details
Offers from Hilton Garden Inn Richmond Innsbrook
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (710)Write a Review
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Traveller rating
347
198
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347
198
92
43
24
Show reviews that mention
All reviewsfront deskwithin walking distanceindoor poolexcellent stayrooms were cleanbusiness triphot tubshort pumpstaff was friendlyconvenient locationenjoyed my stayshopping and restaurantslots of restaurantswould stay here againvery nice hotelgreat place to staybed was comfortable
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81 - 85 of 704 reviews
Reviewed 1 August 2017

Excellent accomodations and pleasant atmosphere. The rooms were clean and the staff was very attentive. I especially liked the gym and spa. I enjoyed having the restaurant in the same building as the hotel.

Review collected in partnership with Hilton Garden Inn
Thank williammW1622QT
Response from Carter M, General Manager at Hilton Garden Inn Richmond InnsbrookResponded 3 August 2017

William, We are so glad you enjoyed your stay. We also appreciate the extra comments about the gym and restaurant. We look forward to your return.

Reviewed 28 July 2017

We were moving into new house and had a week and a half to stay at a hotel. First room smelled like stale smoke. Second room was an a very outdated accessible room that shower head was missing. Third room was fine. Not having hot...More

Thank mzmuda
Response from Carter M, General Manager at Hilton Garden Inn Richmond InnsbrookResponded 3 August 2017

Mzmuda, I appreciate your feedback and I am so sorry you and your family did not enjoy your stay. As we mentioned during our conversations we have posted extra Hilton Honor points onto your membership as a gesture toward your displeasure. Again I am sorry...More

Reviewed 28 July 2017

I'm always comfortable at Hilton Garden Inn , was without hot water one morning, good experience overall, catering quality could have been better for group lunches, staff was efficient and helpful. Thank youMore

Review collected in partnership with Hilton Garden Inn
Thank juliebO9904LF
Response from Carter M, General Manager at Hilton Garden Inn Richmond InnsbrookResponded 3 August 2017

Julie, We are glad you enjoyed your overall stay and we are very sorry about the hot water issue on one of your mornings. We have made the needed repairs and I promise we are ready for your return. I will also provide your feed...More

A TripAdvisor Member
1
Reviewed 27 July 2017 via mobile

My stay here was amazing! From the very beginning staff was friendly, quick checking in, clean comfortable room, and very clean bathroom/shower. I had a meeting one mike down the road so I stopped at the front desk to find out if there was a...More

Thank A TripAdvisor Member
Response from Carter M, General Manager at Hilton Garden Inn Richmond InnsbrookResponded 3 August 2017

Well it was a pleasure to meet you and your coworker and I am so glad we could help make sure you made it to your meeting on time and ready to go. That is what hospitality is about and we are glad you had...More

Reviewed 25 July 2017

Hotel is located near Short Pump which is close to mall and nice restaurants. The only reason why I rated rooms with 4 stars is because my room wasn't clean on day two. Housekeeping just left a bag of towels on outside of door without...More

Review collected in partnership with Hilton Garden Inn
Thank Rhonda L
Response from Carter M, General Manager at Hilton Garden Inn Richmond InnsbrookResponded 27 July 2017

Rhonda, Thank you for the nice review but I am sorry we missed cleaning your room on day two. We typically leave the amenity bags on the doors of rooms with Do Not Disturb signs on the door. I am sorry this happened as we...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Restaurant
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$96 - US$202 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Glen Allen
#6 Romantic Hotel in Glen Allen
#7 Business Hotel in Glen Allen
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$96 - US$202 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Glen Allen
#6 Romantic Hotel in Glen Allen
#7 Business Hotel in Glen Allen
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (44)
Room & Suite (40)
Dining (8)
Pool & Beach (6)
Hotel & Grounds (52)
Bathroom (10)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
badgerfansx3
16 July 2017|
AnswerShow all 5 answers
Response from LadyEll | Reviewed this property |
I had a car You may need to call them for that answer.
0
Votes
Cora C
18 August 2015|
AnswerShow all 2 answers
Response from Carter M | Property representative |
Cora, Thank you for reaching out. The windows do open about 4 inches but have a safety bare that does not allow it to go further. The window is about 4 feet tall and opens from top to bottom. I hope this helps and please let... More
0
Votes
Cathy B
25 June 2014|
AnswerShow all 2 answers
Response from Sara D | Property representative |
Unfortunately the hotel does not currently offer any shuttle services. The airport does have several rental car agencies as well as taxi services available.
0
Votes
Room Tips
"Don't recommend this Hotel"
Read review
"Double Queen beds were very comfortable."
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"Hilton Honors Gold get free breakfast which was tasty and great for 5 member family"
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"Rooms overlooking the plaza may have some party noise. Better view, though."
Read review
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