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Hilton Garden Inn Richmond Innsbrook

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Hilton Garden Inn Richmond Innsbrook
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534 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Richmond Innsbrook
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Showing 529: English reviews
Vancouver
Reviewed 25 September 2016

I often choose a Hilton Garden Inn on my travels, whether for work or pleasure, because it offers what I need and I always find the rooms clean and comfortable. This Friday night my sister and I were passing through Richmond, VA and stopped in at the Innsbrook HGI at the last minute. We had been on the road all...

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Helpful?
Thank ChipAndJack
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Chip & Jack, Thank you for choosing the Hilton Garden Inn Innsbrook during your quick stay over in Richmond. We are glad you found the hotel to your liking and even more excited to hear your feedback and the service that Nicole was able to provide you. We will definitely share this with her as her name being mentioned will...

Cahokia, Illinois
Reviewed 24 September 2016

Rooms were clean, spacious and very up to date. Close walking distant to food, drinks and entertainment. The staff was friendly and attentive each time I walked through the lobby. As a Hilton Honors member I was given a gift a check-in. It's the little things that keep you coming back.

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Helpful?
Thank 394selenab
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Selena, We are glad you enjoyed the little things during your trip. The comments about the clean, spacious room and entertainment within walking distance is also very nice to see. We appreciate the business and look forward to welcoming you back with your Hilton Honors perks.

Dutton, Virginia
Reviewed 23 September 2016 via mobile

We stayed last Saturday as we were in the general area for a party. The hotel was apparently recently renovated, at least in the lobby area. The room was well appointed and comfortable. The ice machine on our floor was out of order but that was not a big deal. We visited the pool area (but did not use it)...

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Helpful?
Thank mbvwf1984
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

MBVWF - Thank you for the review and we are so glad to hear you enjoyed your stay. I will make sure I share your your review with our chef and team. Also, the ice maker has been replace and will be ready for your return. Look forward to seeing you again soon.

NOVI SAD, Serbia
Reviewed 23 September 2016

Excellent hotel, with nice personnel. Breakfast is very good. Accommodation is excellent with more than enough space. Room is clean and equipped with all necessary things. I am really looking forward to come again to this hotel.

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Helpful?
Thank Eftim J
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Eftim, We are glad you have made the property and Hilton your second home. Thank you for the continued loyalty and we look forward to your return.

richmond, va, United States
Reviewed 22 September 2016

Lack of cleanliness in the room and on our hallway. It was very apparent in the 4 days they failed to properly vacuum the hallways. Their vacuum cleaners must be broken or not be working properly. Also not working were the ice machine, spa and pool. As for being a Hilton Honors member, they couldn't find our previous points accumulated....

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Helpful?
Thank Nancy W
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Nancy, Thank you for taking the time to submit an online review after your recent visit at our Hilton Garden Inn. We appreciate hearing about the issues you mentioned so we can correct them immediately. All guest feedback is very important to us, as we know it’s the candid opinions of our guests that help us understand the areas that...

Richmond, United States
Reviewed 21 September 2016

From the time we arrived to departure, everything was excellent! Would stay again. No complaints for our group. Beds very comfortable and room was clean. The pool and hot tub were also a nice addition.

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Helpful?
Thank Monica R
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Monica, We are so glad you enjoyed your stay from arrival to departure. Thank you for the business and we look forward to seeing you again soon.

Asbury Park, New Jersey
Reviewed 17 September 2016 via mobile

I've been to hundreds of Hilton's through the years. Great part about hgi is that they are all consistent. Only complaint is that the front desk is a bit understaffed. Nice stay so far though. I probably would stay again here next time I travel down.

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Helpful?
Thank Stellesmith
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Stellesmith, Thank you so much for your business and for the extra feedback on the desk staffing. This is something I will look into personally based on your travel dates. Thank you again for the feedback.

Concord, North Carolina
Reviewed 16 September 2016

I'm compelled to begin this review by stating that I am a big fan of the Hilton Garden Inn franchise. Regretfully, however, I had a somewhat glitchy, ultimately less-than-stellar experience recently at the HGI Richmond Innsbrook. No particular problems with staff - as usual, they were unfailingly courteous, which I find to be the norm at just about all Hilton...

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1Thank rkcarp
Carter M, Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

RKCarp, Thank you so much for righting your review so that we can share this with our team. Your detail will certainly help us on a few training areas the next couple of days. Just a couple of note for you. Please know we do keep different types of pillows available in case the ones on the beds do not...

Chesterfield, Virginia
Reviewed 16 September 2016

Great location near shopping and restaurants. Great nights sleep also. Minimal noise. We would definitely recommend staying at this hotel. Will stay again if the opportunity arises. Friendly staff and nice amenities.

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Helpful?
Thank Lisa E
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Lisa, Thank you for the business and we are glad you found the hotel and location to your liking.

Atlanta, Georgia
Reviewed 12 September 2016 via mobile

Great hotel that is very clean. You can tell a lot of business people stay here. It's close to restaurants and the interstate. My office is in Chester, but it's totally worth the drive up here. The only negative is the parking. It's like the parking Hunger Games. There are two hotels very close and there isn't enough parking for...

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Helpful?
Thank courtneyg439
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Courtney, Thank you for your business especially since there are so many options between us and the Chester area. We appreciate your loyalty and look forward to seeing you again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning

Additional Information about Hilton Garden Inn Richmond Innsbrook

Address: 4050 Cox Rd, Glen Allen, VA 23060-3396
Region: United States > Virginia > Glen Allen
Price Range: €79 - €204 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Richmond Innsbrook 3*
Number of rooms: 155
Reservation Options:
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Also Known As:
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
Hilton Glen Allen
Hilton Garden Inn Glen Allen
Glen Allen Hilton
Hotel Style:
#5 Family Hotel in Glen Allen
#6 Romantic Hotel in Glen Allen
#7 Business Hotel in Glen Allen
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Richmond Innsbrook staff and other travellers.
2 questions
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Tucson, Arizona, United States
over a year ago

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Questions? Get answers from Hilton Garden Inn Richmond Innsbrook staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all are great!”
 of 5 bubbles J3019ACsandym, 28 Sep 2016 | Read review
“The address is Cox Road, but there isn't a sign off of Cox so it is easier to see the hotel from Broad St.”
 of 5 bubbles ShelliH_12, 3 Sep 2016 | Read review
“The doors between rooms are not at all sound proof. Try for one without if possible.”
 of 5 bubbles KateAlexis, 29 Aug 2016 | Read review
“I had a room on the front on the 3rd floor and it was very quiet.”
 of 5 bubbles 81bene, 11 Jun 2016 | Read review
“Pull the bedspread up over pillows before entering room for your safety”
  • Hotel's photo of Duvet that tripped wife.
 of 5 bubbles GrandpaDelrayDancer, 10 Jun 2016 | Read review
5 of 5
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