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    Hilton Garden Inn Richmond Innsbrook

    4050 Cox Road, Glen Allen, VA 23060-3396
    +1 855-618-4697
    Hotel website
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    5/11/2017 6/11/2017
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    US$112
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    Traveller (39)
    Room & Suite (38)
    Dining (7)
    Hampton Inn & Suites Richmond/Glenside
    756 reviews
    #4 of 82 hotels in Richmond
     
    Hampton Inn Richmond-West
    740 reviews
    #1 of 23 hotels in Glen Allen
     
    Hilton Richmond Hotel & Spa / Short Pump
    1,109 reviews
    #2 of 82 hotels in Richmond
     
    Hyatt Place Richmond/Innsbrook
    450 reviews
    #3 of 23 hotels in Glen Allen
     
    Overview
    • Excellent51%
    • Very good28%
    • Average13%
    • Poor5%
    • Terrible3%
    Travellers talk about
    “front desk” (74 reviews)
    “indoor pool” (17 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Family Rooms
    Bar/Lounge
    Fitness centre
    Multilingual Staff
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    3.0 Star Hotel
    All hotel details
    Offers from Hilton Garden Inn Richmond Innsbrook
    Special Offer: Double Points,Every Stay
    Hotel deals
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    Hampton Inn & Suites Richmond/Glenside
    756 reviews
    #4 of 82 hotels in Richmond
     
    Hampton Inn Richmond-West
    740 reviews
    #1 of 23 hotels in Glen Allen
     
    Hilton Richmond Hotel & Spa / Short Pump
    1,109 reviews
    #2 of 82 hotels in Richmond
     
    Hyatt Place Richmond/Innsbrook
    450 reviews
    #3 of 23 hotels in Glen Allen
     
    Rooms
    5 Nov6 Nov
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Write a Review
    Reviews (668)
    There are newer reviews for Hilton Garden Inn Richmond Innsbrook
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    41 - 45 of 663 reviews

    Reviewed 28 July 2017

    We were moving into new house and had a week and a half to stay at a hotel. First room smelled like stale smoke. Second room was an a very outdated accessible room that shower head was missing. Third room was fine. Not having hot...More

    Thank mzmuda
    Response from Carter M, General Manager at Hilton Garden Inn Richmond InnsbrookResponded 3 August 2017

    Mzmuda, I appreciate your feedback and I am so sorry you and your family did not enjoy your stay. As we mentioned during our conversations we have posted extra Hilton Honor points onto your membership as a gesture toward your displeasure. Again I am sorry...More

    Reviewed 28 July 2017

    I'm always comfortable at Hilton Garden Inn , was without hot water one morning, good experience overall, catering quality could have been better for group lunches, staff was efficient and helpful. Thank youMore

    Review collected in partnership with Hilton Garden Inn
    Thank juliebO9904LF
    Response from Carter M, General Manager at Hilton Garden Inn Richmond InnsbrookResponded 3 August 2017

    Julie, We are glad you enjoyed your overall stay and we are very sorry about the hot water issue on one of your mornings. We have made the needed repairs and I promise we are ready for your return. I will also provide your feed...More

    A TripAdvisor Member
    1
    Reviewed 27 July 2017 via mobile

    My stay here was amazing! From the very beginning staff was friendly, quick checking in, clean comfortable room, and very clean bathroom/shower. I had a meeting one mike down the road so I stopped at the front desk to find out if there was a...More

    Thank A TripAdvisor Member
    Response from Carter M, General Manager at Hilton Garden Inn Richmond InnsbrookResponded 3 August 2017

    Well it was a pleasure to meet you and your coworker and I am so glad we could help make sure you made it to your meeting on time and ready to go. That is what hospitality is about and we are glad you had...More

    Reviewed 25 July 2017

    Hotel is located near Short Pump which is close to mall and nice restaurants. The only reason why I rated rooms with 4 stars is because my room wasn't clean on day two. Housekeeping just left a bag of towels on outside of door without...More

    Review collected in partnership with Hilton Garden Inn
    Thank Rhonda L
    Response from Carter M, General Manager at Hilton Garden Inn Richmond InnsbrookResponded 27 July 2017

    Rhonda, Thank you for the nice review but I am sorry we missed cleaning your room on day two. We typically leave the amenity bags on the doors of rooms with Do Not Disturb signs on the door. I am sorry this happened as we...More

    Reviewed 23 July 2017

    The minute you walk in you are treated like family! At Breakfast, Stephen, Shannon, Alejandra and Letta are absolutely the best!!!! Always a smile! And the entire front desk crew, ......THE BEST!!!! They will all go out of their way to help you and make...More

    Thank Jim C
    Response from Carter M, General Manager at Hilton Garden Inn Richmond InnsbrookResponded 27 July 2017

    Jim, I cant wait to share this with Stephen, Letta, Shannon and Alejandra. They are one heck of a team during our breakfast and we are so glad you enjoyed them. Thank you for the nice review and we look forward to seeing you soon.

    Hampton Inn & Suites Richmond/Glenside
    756 reviews
    #4 of 82 hotels in Richmond
     
    Hampton Inn Richmond-West
    740 reviews
    #1 of 23 hotels in Glen Allen
     
    Hilton Richmond Hotel & Spa / Short Pump
    1,109 reviews
    #2 of 82 hotels in Richmond
     
    Hyatt Place Richmond/Innsbrook
    450 reviews
    #3 of 23 hotels in Glen Allen
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Restaurant
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Heated pool
    • Indoor pool
    • Restaurant
    • Hot Tub
    Details
    • Price range
    • US$88 - US$212 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Family Hotel in Glen Allen
    • #6 Romantic Hotel in Glen Allen
    • #7 Business Hotel in Glen Allen
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 155
    • Reservation Options
    • TripAdvisor is proud to partner with Priceline, Booking.com, Travelocity, Hilton Hotels Direct, Expedia, Hotels.com, Orbitz, Cancelon, Hotwire, Cheap Tickets, HotelQuickly and getaroom.com so you can book your Hilton Garden Inn Richmond Innsbrook reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Virginia >
    • Glen Allen
    • Also Known As
    • Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen ,
    • Hilton Glen Allen ,
    • Hilton Garden Inn Glen Allen ,
    • Glen Allen Hilton
    Add Photo Photos
    Traveller (39)
    Room & Suite (38)
    Dining (7)
    Pool & Beach (6)
    Hotel & Grounds (52)
    Bathroom (10)
    Business Centre & Event Rooms (6)
    Nearby
    Hampton Inn Richmond-West
    740 reviews
    .33 km away
     
    Hampton Inn & Suites Richmond/Glenside
    756 reviews
    7.39 km away
     
    Hilton Richmond Hotel & Spa / Short Pump
    1,109 reviews
    4.03 km away
     
    Hyatt Place Richmond/Innsbrook
    450 reviews
    .06 km away
     
    Nearby Restaurants
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    Capital Ale House - Innsbook
    265 reviews
    .09 km away
    Nearby Attractions
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    5.25 km away
    Room Escape USA
    11 reviews
    1.05 km away
    Tom Leonard's Farmer's Market
    14 reviews
    1.30 km away
    Children's Museum of Richmond - Short Pump
    39 reviews
    1.49 km away
    Ask a question
    Questions & Answers
    badgerfansx3
    16 July 2017|
    AnswerShow all 5 answers
    Response from LadyEll | Reviewed this property |
    I had a car You may need to call them for that answer.
    0
    Votes
    Cora C
    18 August 2015|
    AnswerShow all 2 answers
    Response from Carter M | Property representative |
    Cora, Thank you for reaching out. The windows do open about 4 inches but have a safety bare that does not allow it to go further. The window is about 4 feet tall and opens from top to bottom. I hope this helps and please let... More
    0
    Votes
    Cathy B
    25 June 2014|
    AnswerShow all 2 answers
    Response from Sara D | Property representative |
    Unfortunately the hotel does not currently offer any shuttle services. The airport does have several rental car agencies as well as taxi services available.
    0
    Votes
    Room Tips
    "Hilton Honors Gold get free breakfast which was tasty and great for 5 member family"
    Read review
    "Rooms overlooking the plaza may have some party noise. Better view, though."
    Read review
    "Request a room on "The Pond" courtyard side, in the center of the hotel for a beautiful view. (Room..."
    Read review
    "Higher floors may have a bit better view than our second floor end room (202)"
    Read review
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