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Hilton Garden Inn Richmond Innsbrook

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Traveller (45)
Room & Suite (50)
Dining (9)
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Overview
  • Excellent51%
  • Very good27%
  • Average13%
  • Poor6%
  • Terrible3%
Travellers talk about
“front desk”(82 reviews)
“omelet”(15 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Richmond Innsbrook
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Richmond Innsbrook
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
10 Jun11 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (737)
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All reviewsfront deskwithin walking distanceomeletindoor poolexcellent staystaff was friendlybusiness tripshort pumpconvenient locationenjoyed my stayclean roomsshopping and restaurantsgreat place to stayvery nice hotelwould stay here againfree breakfastbed was comfortable
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41 - 45 of 731 reviews
Reviewed 28 December 2017

Everything was excellent from the time I checked in to the time I checked out.. From the staff to the cleanliness of the room.. The pool & spa area was very nice and clean.Excellent is all I can say !!

Review collected in partnership with Hilton Garden Inn
Thank 108dwtlr
Response from Carter M, General Manager at Hilton Garden Inn Richmond InnsbrookResponded 3 January 2018

Dwtlr, Thank you for taking the time to give us your feedback. We are glad you noticed the cleanliness throughout the hotel. Your words are appreciated and we look forward to welcoming you back

Reviewed 28 December 2017

Great room, great breakfast, great lobby, okay pool, okay weight room. Convenient location. I particularly like the large seating area in the lobby with the gas fireplace. Breakfast made to order is really delish.More

Review collected in partnership with Hilton Garden Inn
Thank davidkZ6300DZ
Response from Carter M, General Manager at Hilton Garden Inn Richmond InnsbrookResponded 3 January 2018

David, We are so glad you enjoyed the amenities during your stay. we have had a lot of comments on the fireplace lately with the cold temps that have set in on Richmond so we will try to keep a spot open for you. We...More

Reviewed 27 December 2017

One of the better hotels in the area. Staff is friendly, rooms are clean and comfortable and the food is good. The even offer in room dining. I a great location one can walk to shopping, several eating establishments, bank even a 24 hr drug...More

Review collected in partnership with Hilton Garden Inn
Thank 286genevas
Response from Carter M, General Manager at Hilton Garden Inn Richmond InnsbrookResponded 3 January 2018

Genevas, Thank you for your kind words and support of the Hilton Garden Inn Richmond Innsbrook. We look forward to your return.

Reviewed 22 December 2017 via mobile

We checked in only to find a huge ball of hair in the entrance area of our room. We went to the front desk and were immediately moved to another room. In this one we found snack food on the floor. In all fairness the...More

Thank Jay L
Response from Carter M, General Manager at Hilton Garden Inn Richmond InnsbrookResponded 3 January 2018

Jay, Thank you for speaking to us prior to check out so we could address your concerns. I am so sorry you ran into these housekeeping mistakes and please know we will address this with our team. I hope we can regain your trust in...More

Reviewed 20 December 2017

Although there are many Hilton properties in the area, several closer to our kids and grandkid we visit, we are very pleased with this property, and have ALWAYS returned to it for our frequent stays in Richmond. The kitchen is absolutely fabulous. Over the weekend,...More

Review collected in partnership with Hilton Garden Inn
Thank 737geralde
Response from Carter M, General Manager at Hilton Garden Inn Richmond InnsbrookResponded 3 January 2018

Geralde, Thank you for the nice review and we are glad you chose the Hilton Garden Inn Innsbrook when visiting your family. Will make sure we celebrate with the restaurant staff and address your concerns with the room. Thank you for your loyalty.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$107 - US$225 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Glen Allen
#6 Romantic Hotel in Glen Allen
#7 Business Hotel in Glen Allen
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$107 - US$225 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Glen Allen
#6 Romantic Hotel in Glen Allen
#7 Business Hotel in Glen Allen
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (45)
Room & Suite (50)
Dining (9)
Pool & Beach (6)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
badgerfansx3
16 July 2017|
AnswerShow all 5 answers
Response from LadyEll | Reviewed this property |
I had a car You may need to call them for that answer.
0
Votes
Cora C
18 August 2015|
AnswerShow all 2 answers
Response from Carter M | Property representative |
Cora, Thank you for reaching out. The windows do open about 4 inches but have a safety bare that does not allow it to go further. The window is about 4 feet tall and opens from top to bottom. I hope this helps and please let... More
0
Votes
Cathy B
25 June 2014|
AnswerShow all 2 answers
Response from Sara D | Property representative |
Unfortunately the hotel does not currently offer any shuttle services. The airport does have several rental car agencies as well as taxi services available.
0
Votes
Room Tips
"Rooms near the "Place" celebration facility across the corridor may be nosy of there is a late..."
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"They have 10 suites... awesome if you can get one."
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"We like the rooms furthest from the elevator. Corner room was excellent."
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"For a non-driver, walks to the Starbucks was pleasant; any further you should Uber."
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