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Hilton Garden Inn Richmond Innsbrook

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Hilton Garden Inn Richmond Innsbrook
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552 Reviews from our TripAdvisor Community

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Showing 547: English reviews
Germantown
Reviewed yesterday NEW

I rated this a five because in the middle of the night as I moved my legs I felt something in the bed. It turned out to be something white, hard about an inch and a half tall and about a quarter of an inch thick. It was shaped like a thick S. It appeared to be used soap. It...

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Helpful?
Thank felixb580
Richmond, United States
Reviewed yesterday NEW

The stay was ok, but much better than past stays when there were major problems. However, it is uncertain whether the quality was worth the price paid. Breakfast was pretty good, with the best being the freshly prepared omelet. The menu choices for dinner were limited and not very appealing, which is not good during a snow storm when and...

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Helpful?
Thank K2730UZgarym
Frisco, Texas
Reviewed 2 days ago NEW

I recently stayed at this hotel for a brief business trip. Front desk staff were friendly, and even called my room shortly after checking in to ensure everything was ok. Great housekeeping, good location relative to what I needed. Hotel could use a few small renovations, specifically in the bathroom. Otherwise an enjoyable stay.

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Helpful?
Thank maliad2017
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Maliad, Thank you for your review and we are glad you enjoyed your stay and the staff. If you have a minute I would love to hear your feedback on the bathroom as we are always making adjustments and changes to meet our guest needs. We look forward to a future stay.

Raleigh NC, United States
Reviewed 2 days ago NEW

this is an excellent facility but the beds are very hard which drops the excellent review down. Beds were so hard that cause backaches the next morning. Had to get another hotel to be able to sleep. All other facilities and personnel in this hotel were great.

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Helpful?
Thank T1107XEdenniss
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Edennis, I am so sorry our new beds caused you to loss a nights sleep during your stay. Bed preference is a hard one to solve when you have so many different people that are found of different settings. I hope that you will give us another opportunity in the future especially since you enjoyed that facility and personnel so...

richmond, United States
Reviewed 2 days ago NEW

I had a party to go to and needed a place to stay as I knew I would be drinking. staff was good, room clean, and bed was comfortable. BUT i made the reservations over the phone just before I went to the party and after I made the reservations I was transferred to a sales line. I had to...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank benjaminsJ8925QI
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Benjamin, Thank you for choosing the Hilton Garden Inn for your local stay during your party. we are glad you enjoyed your overnight and hope you will recommend us to the local community that might be looking for an outing like yourself. Thank you also for the heads up on the reservation experience. We will work with Hilton and this...

Forest, VA
Reviewed 3 days ago NEW

We loved the location and found it very convenient for our needs. Staff is very helpful and friendly and the breakfast was not included but worthwhile. The toilet was noisy and needed maintainance after flushing and pillowcases smelled bad. The heating/ cooling system when turned on sounded like a truck in the room. The lobby was nice.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank eleanorr729
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Eleanor, Thank you for your review. We are glad you found our location and staff to your liking but am sorry to hear about the maintenance issue in your room. We will make sure we address the issues immediately and appreciate your feedback so we could do so. I hope we can regain your trust on a future stay while...

Colonial Heights, United States
Reviewed 1 week ago

We have stayed at this Garden Inn on three different occasions and have plans to be here again this year,probably more than once. The staff is outstanding and treats you like Family.From Seden, Asst.Mgr. on down this is an outstanding staff. We usually stay at Hilton Garden Inns and this the best one bar none. They recommended various restaurants which...

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Helpful?
Thank Arthur S
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Arthur, Thank you for taking the time to review our hotel and recognizing our staff. When our guest are able to remember us by name we know we have done our job. I will make sure I share your feedback with the staff and we look forward to welcoming you back.

Virginia, United States
Reviewed 1 week ago

The hotel is in a great location but I addressed plumbing issues (water spurting from the shower, bathtub not draining, toilet running non-stop) twice during my stay as well as at check out. They weren't resolved and I was not 100% satisfied as the Hilton Honors promises. I've yet to receive even so much as an email and was definitely...

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Helpful?
Thank R5568GDmelissag
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Melissa, Thank you for taking the time to complete rate us on TripAdvisor and sharing your experience with us. However, I do want to apologize for the plumbing issues in your room. It is our job to create the best stay possible for all of our guest on the service side as well as the property appearance and we fell...

Annapolis, Maryland
Reviewed 2 weeks ago

The room was spacious and pretty clean. Loved the king size comfy bed. Herman Miller chair! My complaint was that I could hear the person in next room blow drying Her? hair at 6 am. I thought it was housekeeping vacuuming at first. Then i heard sneezing and coughing. They forgot to put insulation in between the rooms. Too loud...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank christyjotravels
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Christy, Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay. I will address your feedback with our team. If there is anything else I can do for you at this time,...

�G|ϗϨ�
Reviewed 2 weeks ago

Very courteous staff. Friendly, courteous, desk clerk treated us like family when we first arrived and on our return trip a week later. Breakfast staff at restaurant also friendly, courteous and helpful. Hotel very clean with clean comfortable rooms.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank richg2017
Carter M, General Manager at Hilton Garden Inn Richmond Innsbrook, responded to this review

Richg, We are so glad you chose us during your holiday road trip. We appreciate the feedback a comments about the staff and look forward to your next stay.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning

Additional Information about Hilton Garden Inn Richmond Innsbrook

Address: 4050 Cox Rd, Glen Allen, VA 23060
Region: United States > Virginia > Glen Allen
Price Range: €90 - €195 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Richmond Innsbrook 3*
Number of rooms: 155
Reservation Options:
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Also Known As:
Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
Hilton Glen Allen
Hilton Garden Inn Glen Allen
Glen Allen Hilton
Hotel Style:
#5 Family Hotel in Glen Allen
#6 Romantic Hotel in Glen Allen
#7 Business Hotel in Glen Allen
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Richmond Innsbrook staff and other travellers.
2 questions
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Tucson, Arizona, United States
over a year ago

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Questions? Get answers from Hilton Garden Inn Richmond Innsbrook staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't heisitate to request assistance from the front desk,they go above and beyond.”
 of 5 bubbles arthurs750, 10 Jan 2017 | Read review
“all are great!”
 of 5 bubbles J3019ACsandym, 28 Sep 2016 | Read review
“The address is Cox Road, but there isn't a sign off of Cox so it is easier to see the hotel from Broad St.”
 of 5 bubbles ShelliH_12, 3 Sep 2016 | Read review
“The doors between rooms are not at all sound proof. Try for one without if possible.”
 of 5 bubbles KateAlexis, 29 Aug 2016 | Read review
“I had a room on the front on the 3rd floor and it was very quiet.”
 of 5 bubbles 81bene, 11 Jun 2016 | Read review
5 of 5
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