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Extended Stay America - Richmond - West End - I-64

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Guests1 room, 2 adults, 0 children
Booking.com
US$81
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ExtendedStay
US$81
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Priceline
US$80
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Orbitz.comUS$81
Hotels.comUS$81
Agoda.comUS$81
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (30)
Room & Suite (34)
Dining (1)

About

Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Breakfast included
Free parking
Laundry Service
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Room features
Air conditioning
Microwave
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Budget
HOTEL CLASS
Hotel links
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Location

Full view
61Somewhat walkable
Grade: 61 out of 100
50Restaurantswithin 1 km
2Attractionswithin 1 km
133Reviews
59Photos
0Q+A
32Room tips
Traveller rating
  • 49
  • 16
  • 17
  • 18
  • 33
Time of year
Traveller type
Language
  • Filter
  • English
Popular mentions
I loved my stay here at this hotel with my beloved family and friends. We were here for wedding ceremony, this hotel is near by a lot malls and eating places. I will highly recommend this hotel to everyone.
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Response from 00esa, Manager at Extended Stay America - Richmond - West End - I-64
Responded 3 weeks ago
Mike, Thanks for choosing to stay at Extended Stay America while here to attend a marriage ceremony. We are thrilled to read about your fantastic stay and how much you enjoyed you our facilities. We work hard to deliver a great experience for all of our guests so we celebrate reviews such as yours. Thank you for recommending us, and we look forward to welcoming you back on your next visit. Sincerely, Hotel Management
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Hotel's Favourite
From a value standpoint this was an excellent choice. Room appears to be somewhat outdated and could use a refresh. Pillows were kind of flat. AC worked great. Microwave and fridge worked just fine. Location is closeby to the interstate and shopping along with restaurants. No
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Response from 00esa, Manager at Extended Stay America - Richmond - West End - I-64
Responded 17 Jun 2018
Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our hotel amenities and that you found us to be a good value. Your feedback is appreciated as it will help us improve our service and facilities moving forward. Sincerely, Hotel Management
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Location is so easy to access from hwy 64 and close by to lots of restaurants and shopping places. Room was nice and clean what we were expecting. staff was friendly and helpful, specially when we were lost and called the hotel the person guided us so professionally to the hotel.
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Response from 00esa, Manager at Extended Stay America - Richmond - West End - I-64
Responded 3 weeks ago
Dear Arron, Thank you for being our guest at Extended Stay America. Our team is so pleased to learn you enjoyed our ideal location, found your suite comfortable and our staff friendly and professional. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
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Very beautiful stay. Room was deep cleaned. Customer service was fabulous. Me and my family like the hotel near to short pump mall and choices of resturant. I'll highly recommend this location for family and individuals.
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Response from 00esa, Manager at Extended Stay America - Richmond - West End - I-64
Responded 3 weeks ago
Sahquana, Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Your recommendation means a lot to us, and we look forward to welcoming you and your family back soon. Sincerely, Hotel Management
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We had initially booked for much longer than what we stayed here for. This place is in Dire need of Maintenance & a clean! I blame management, although helpful to try and get another Room, non of the Rooms toilets worked that we viewed. Floors was dirty, the stove top just
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Response from 00esa, Manager at Extended Stay America - Richmond - West End - I-64
Responded 4 weeks ago
Sharon, We are extremely sorry for the difficulties you encountered while you were here and regret the inconvenience caused. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Also, we will share your feedback with our brand leaders to determine new breakfast choices. We hope you both will consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
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Previous
Album Categories
All photosTravellerRoom & SuiteDining Family and Play Areas
Found on night stand of "clean" room
This was the bed in the room the front desk clerk tried to offer me because I was unhappy with m
Someone else's dirty washcloth covered in pubic hairs left in the "clean" shower
Bed covers of a "clean" room I was offered
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"The rooms have roaches and smell like cigarette smoke and weed. Go to Innsbrook so much better there."
"Go to another hotel!"
"Bring your own hairdryer - the ones in the room are old fashioned"
"Do not stay here"
"I recommend to Skip It"
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PRICE RANGE
US$74 - US$92 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
homestead studio suites richmond / innsbrook hotel glen allenhomestead richmond innsbrook
FORMERLY KNOWN AS
Homestead Studio Suites
LOCATION
United StatesVirginiaGlen Allen
NUMBER OF ROOMS
141
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