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My co-workers and I have stayed several times at the Aloft Richmond West, and I have to say they blew me away when I checked in this time...I had requeseted at my last stay that I would like it if they had Almond Milk available...More
1 Thank Margery D
Response from sethweiss, General Manager at Aloft Richmond WestResponded 19 October 2017
It was our pleasure. Thank you so much for your review. There are a lot of options out here in our area and we want to ensure that we stand out by providing above and beyond service to our guests.
You will always have Almond...More
First I was promised by their reservation Department that I would have a bathtub not a shower, there is not a single drawer in any of their rooms, so if you are thinking about putting away your personal items like underwear or bras for a...More
2 Thank Nancy C
Response from sethweiss, General Manager at Aloft Richmond WestResponded 12 October 2017
I am very sorry that central reservations told you that we had tubs. We spoke with them to see why they would say that and that issue has been resolved since we have no tubs just large stand up showers. We do not have ice...More
aLoft did everything a good hotel was supposed to do. They gave us a nice clean room, the on-site amenities were good, parking was easy and close, and the location was great. They don't give you the fanciest hotels around, the look is modern and...More
1 Thank laguna5243
Response from sethweiss, General Manager at Aloft Richmond WestResponded 3 October 2017
Thank you very much for your review. The staff and I are very happy that you enjoyed your stay with us and I will pass along your comments to them. We all hope to see you again next time you are in Richmond.
Walking into the hotel I liked what I seen. Check in was easy. The person told us parking was free anywhere in the garage, a plus. We were on the 5th floor. The room was huge and the view was really nice. We were within...More
Thank Mary B
Response from sethweiss, General Manager at Aloft Richmond WestResponded 22 September 2017
Thank you very much for your review we truly appreciate your feedback. I will follow up with the front desk to ensure we are explaining the hotel a little bit better. I know the elevator situation can be confusing. Our Wi-Fi is usually pretty good...More
Rooms are spartan and usually something is broken. Lobby is just generally cheap. Its just not a very quality hotel. I do like staying here thought because its right in the town square and near whole foods. So, if you want the location, you should...More
Thank Sam R
Response from sethweiss, General Manager at Aloft Richmond WestResponded 6 September 2017
Thank you for taking the time to review our hotel. Yes we are in a great location and we try to make every effort to ensure all of our guests are satisfied. Next time you are here please let us know of anything wrong with...More