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aloft Richmond West

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340 Reviews from our TripAdvisor Community

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Showing 339: English reviews
New Jersey
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 September 2016 via mobile

Stayed at the Aloft hotel on the trip home from Florida. Very cool and different than anything else I have stayed at. Lots of convenient restaurants and shops in the neighborhood within walking distance.

1 Thank Hebco
Roanoke, Virginia
Level Contributor
80 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 12 September 2016 via mobile

Pros: Location. Walking distance to several restaurants, shops, etc. Pet friendly. They were wonderful about our small dog. Evening staff were great. House keeping manager went above and beyond. She was wonderful. She made our stay very pleasant. Clean. Spacious rooms. Very modern feel. Indoor pool for kids. Cons: beds were a little too firm for my taste. Overall, very... More 

1 Thank TeamTyler
Mohnton, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 September 2016 via mobile

Excellent in all respects. We checked in late last evening and were greeted by a friendly hotel check in person. He gave us a wonderful room to accommodate our 2 small dogs. Amenities are wonderful, good nights sleep. We'll stay every time we are traveling 95 enroute to Hilton Head.

1 Thank tpweiler
Charlottesville, Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 August 2016 via mobile

I've never stayed at an aLoft location but have been curious. This one is in the Short Pump area of Richmond, VA. Modern decor, very CLEAN, staff is laid back, helpful, and friendly. It's great for why we came...access to restaurants and shops without having to navigate the town. We live an hour away and just wanted to rest our... More 

1 Thank tjanks
Management response:

We would like to thank you for choosing to stay at Aloft Richmond West Hotel. On behalf of the staff and management, we would like to extend a warm welcome to you and would like for you to come back. Aloft Richmond West is devoted to providing excellent customer service to please our guests, I hope we meet your expectations.... More 

Yorktown, Virginia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 August 2016

I am a full service hotel manager, I've been in the business for ten years. My wife and I made a last moment escape to this property to visit a friend. The young lady that checked us in ( Don't know her name since she was wearing a tee shirt and had no name tag on ) was not what... More 

2 Thank spp797
Management response:

Thanks so much for your feedback regarding your stay with Aloft. We sincerely value your opionion and are very disappointed that your stay was less than exceptional. We are always striving to improve the travel experience for our guests. Your feedback can help us determine where we may have fallen short so that we can strive for improvement in those... More 

Level Contributor
6 reviews
Reviewed 15 August 2016

Stayed here for my birthday! I love this hotel, and I hate that I have to give them 3 stars. But I didn't go below 3 stars because it has a lot of gems to it. I'm going to have a lot to say (full disclosure lol). Let me start with the positives, because there are quite a bit. What... More 

Thank Adam T
Boone, North Carolina
Level Contributor
96 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 6 August 2016 via mobile

This Aloft although fairly new looked beat up .I was a bit shocked. The room we were assigned was also poorly maintained. Dog stains on the carpet food crumbs in the frig . Came back to room after a late dinner and loud music blasting from bar on first floor changed room to another room still stains on the carpet.... More 

2 Thank drpeaceman
Management response:

Thanks so much for your feedback regarding your stay with Aloft. We sincerely value your opionion and are very disappointed that your stay was less than exceptional. We are always striving to improve the travel experience for our guests. Your feedback can help us determine where we may have fallen short so that we can strive for improvement in those... More 

Carneys Point, New Jersey, United States
Level Contributor
67 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 19 July 2016

Overall Note: Ever wonder how ‘trendy’ hotels would be after the novelty wore off? This hotel shows it…….. The trend is not keeping up with the times and shows to be worn out. This Aloft hotel is in a really nice area and once you are in there is no reason to get back in your car until you leave.... More 

2 Thank richard9i
Raleigh, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 July 2016

Dirty.The staff were dressed in plain clothes-some without name tags. Extremely loud music bouncing off all of the buildings from the village green until after 10. I shared how awful our stay was at checkout and the employee said "That's a shame. You could hear it on the 4th floor? You should be here on Salsa Night." Never again!

1 Thank ckd11
Level Contributor
58 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 30 May 2016

I have stayed at this Aloft before (eight months ago) and can see how badly the hotel has slipped. The common areas are being neglected and the hotel lobby and elevators are badly in need of cleaning. The refrigerator that holds the complimentary ice bags appears not to have been defrosted in a very long time. While taking a shower,... More 

Thank Boat52

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Hotel & Grounds (4)
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  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Aloft Richmond West is set in the hot new West Broad Village lifestyle center, just minutes from shopping at Short Pump Town Center, the Innsbrook Office Park, and downtown Richmond. ... more   less 

Additional Information about aloft Richmond West

Address: 3939 Duckling Drive, Glen Allen, VA 23060
Region: United States > Virginia > Glen Allen
Price Range: €93 - €161 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — aloft Richmond West 3*
Number of rooms: 135
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Also Known As:
Aloft Richmond West Hotel Glen Allen
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Questions & Answers

Here's what travellers have asked, with answers from aloft Richmond West staff and other travellers.
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Questions? Get answers from aloft Richmond West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another Hotel. See review above.”
 of 5 bubbles TimMcAfee, 5 Oct 2016 | Read review
“Join their rewards program for perks.”
 of 5 bubbles Susgo126, 30 Sep 2016 | Read review
“Don't...choose elsewhere.”
 of 5 bubbles TristanB924, 19 May 2016 | Read review
“Just go to the Hampton Inn”
 of 5 bubbles shannonrC7617DF, 7 Mar 2016 | Read review
“pick a different hotel”
 of 5 bubbles lisajO948WL, 5 Mar 2016 | Read review
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