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aloft Richmond West

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347 Reviews from our TripAdvisor Community

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Showing 346: English reviews
Charlotte, North Carolina
Reviewed 4 November 2016 via mobile

I'll be honest, when I first checked the reviews of this property I thought I'd made a big mistake...but seeing is believing. For starters, the aLoft properties have always been up to standard and how can you lose with the W Hotel. Front desk staff was more than accommodating , my room was fine for myself and my wife and...

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Helpful?
1Thank Darren S
Nadia K, Manager at aloft Richmond West, responded to this review

we would like to thank you for staying with us at aloft Richmond West , and hope to see you again. we are glad we meet your expectation . Sincerely, Nadia Khalil

Charlotte, North Carolina
Reviewed 30 October 2016

I always know what to expect at Aloft, and that was true again at this one. Simple check in / check out, simple food in lobby, very simple no frills room. But comfortable and very cheap. Will stay again if traveling for business.

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Helpful?
Thank Marc M
Nadia K, Manager at aloft Richmond West, responded to this review

we would like to thank you for staying with us at aloft Richmond West , and hope to see you again. we are glad we meet your expectation . Thank you Sincerely, Nadia Khalil

Vienna, Virginia
Reviewed 23 October 2016

Aloft properties were fun and cutting edge when first conceived in 2005. Since then, little has been updated (or apparently repaired), leaving the hotels with the appearance of being out of date and down on their luck. Things that looked fresh and fun now appear to be cluttered, mismatched, and dingy. Adding to that issue at this particular property are...

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Helpful?
Thank Icarus922
Nadia K, Manager at aloft Richmond West, responded to this review

Thank you for staying with us, and On behalf of Aloft Richmond West, please accept my apology for your unpleasant stay at our hotel. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously, we hope you...

Richmond, Virginia
Reviewed 12 October 2016

Aloft is on the trendier side, putting their modern feel above your comfort. The lighting in the room was very odd, with the light switch for the bathroom being near the entrance door to the hotel room, and the wall to the bathroom area does not go all the way to the ceiling, so if you need to use the...

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Helpful?
Thank K B
Nadia K, Manager at aloft Richmond West, responded to this review

Thank you for staying with, and we do apologize for unpleasant stay. We are going through renovation and I am sure if you come back you will like our new guest rooms . Again we all at aloft richmond west do apologize . Thank you Nadia Khalik

Big Stone Gap, Virginia
Reviewed 5 October 2016

I booked and pre-paid for a 2 night stay at the Aloft through Priceline (Sun-Mon). After booking, my travel plans changed such that I needed to say an additional night. I called the hotel directly in order to determine availability and to check rates for night BEFORE the start of my original reservation period (Sat.). I advised the reservations desk...

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Helpful?
Thank TimMcAfee
Nadia K, Manager at aloft Richmond West, responded to this review

I would like to apologize so much for the counfusion, And Spacialy for my unpleasant customer service, and not handelling the setuation the way you expected . Hope to see you again Thanks for your feedback Nadia Khalik

Saint Louis, Missouri
Reviewed 30 September 2016

The hotel is quiet and unique. Comfortable and reasonably priced. The gym is clean and machines all work. Far from downtown, but there are restaurants, shops and a Whole Foods close by, plus it's a pleasant area to walk. Customer service is good, not outstanding, but it is a mid-range not a high-end--they don't go out of their way, but...

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Helpful?
Thank Susgo126
Nadia K, Manager at aloft Richmond West, responded to this review

Thank you for staying with us, we are glad you like the hotel. please accsept our apologize for not having great customer service , we would like to see you again, and you will see great change . Thank you Nadia Khalil

Reviewed 29 September 2016 via mobile

I had high hopes for this hotel. I have stayed at three other Aloft hotels in the past and have had positive experiences each time. This hotel is in a great location if you want to walk to multiple restaurants bars and shopping. Very close to a Whole Foods which is important to me. Unfortunately, the hotel suffers from a...

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Helpful?
Thank TraveledMilesPerHour
Nadia K, Manager at aloft Richmond West, responded to this review

Thanks for your feedback , and for staying with us. I do apologize for unpleasant experience you had with us. We are going through renovation, please give us anther visit, you will like our new guest rooms. Again we are all at aloft do apologize . Thank you Nadia Khalil

New Jersey
Reviewed 14 September 2016 via mobile

Stayed at the Aloft hotel on the trip home from Florida. Very cool and different than anything else I have stayed at. Lots of convenient restaurants and shops in the neighborhood within walking distance.

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1Thank Hebco
Nadia K, Manager at aloft Richmond West, responded to this review

Thank you for your feedback and for staying with us. Hope to see you again Thank you Nadia Khalil

Roanoke, Virginia
Reviewed 12 September 2016 via mobile

Pros: Location. Walking distance to several restaurants, shops, etc. Pet friendly. They were wonderful about our small dog. Evening staff were great. House keeping manager went above and beyond. She was wonderful. She made our stay very pleasant. Clean. Spacious rooms. Very modern feel. Indoor pool for kids. Cons: beds were a little too firm for my taste. Overall, very...

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Helpful?
1Thank TeamTyler
Nadia K, Manager at aloft Richmond West, responded to this review

We are happy we meet your ecspectation , and hope to see you agin at aloft Richmond West. Thank you Nadia Khalil

Mohnton, Pennsylvania
Reviewed 7 September 2016 via mobile

Excellent in all respects. We checked in late last evening and were greeted by a friendly hotel check in person. He gave us a wonderful room to accommodate our 2 small dogs. Amenities are wonderful, good nights sleep. We'll stay every time we are traveling 95 enroute to Hilton Head.

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1Thank tpweiler
Nadia K, Manager at aloft Richmond West, responded to this review

we would like to thank you for staying with us at aloft Richmond West , and hope to see you again. we are glad we meet your expectation . Thank you Sincerely, Nadia Khalil

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Room Service
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Aloft Richmond West is set in the hot new West Broad Village lifestyle center, just minutes from shopping at Short Pump Town Center, the Innsbrook Office Park, and downtown Richmond. ... more   less 

Additional Information about aloft Richmond West

Address: 3939 Duckling Drive, Glen Allen, VA 23060
Region: United States > Virginia > Glen Allen
Price Range: €89 - €168 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — aloft Richmond West 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Aloft Richmond West Hotel Glen Allen
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Questions & Answers

Here's what travellers have asked, with answers from aloft Richmond West staff and other travellers.
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Questions? Get answers from aloft Richmond West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid room 316 - Moldy shower tiles”
  • Room 316
  • Room 316 - Moldy shower tiles
  • Room 316
  • Room 316
  • Room 316
  • Room 316
  • Room 316 - Moldy shower tiles
  • Room 215
 of 5 bubbles Lovef1906, 22 Dec 2016 | Read review
“Choose another Hotel. See review above.”
 of 5 bubbles TimMcAfee, 5 Oct 2016 | Read review
“Join their rewards program for perks.”
 of 5 bubbles Susgo126, 30 Sep 2016 | Read review
“Don't...choose elsewhere.”
 of 5 bubbles TristanB924, 19 May 2016 | Read review
“Just go to the Hampton Inn”
 of 5 bubbles shannonrC7617DF, 7 Mar 2016 | Read review
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