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Hyatt Place Richmond/Innsbrook

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Traveller (58)
Room & Suite (49)
Dining (3)
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Overview
  • Excellent49%
  • Very good26%
  • Average13%
  • Poor7%
  • Terrible5%
Travellers talk about
“sofa area”(4 reviews)
“business trip”(15 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Free Airport Transportation
Room Service
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (482)
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Traveller rating
229
125
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LanguageEnglish
229
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66
35
26
Show reviews that mention
All reviewssofa areabusiness tripstarbucks coffeeroom was largeshort pumpfree breakfastoatmealcapital ale housepull out couchstaff was friendlymini fridgewould stay here againwonderful stayrestaurants and shoppingconvenient locationwe've stayedshort drive
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71 - 75 of 481 reviews
Reviewed 19 July 2017

Great location close to Short Pump. The place has enough parking. The lobby is quite small. There was no complimentary water bottles for World of Hyatt members. The room was adequate. I just hoped there's a fan in the bathroom.More

Review collected in partnership with Hyatt Hotels
Thank M G H
Response from Chris C, General Manager at Hyatt Place Richmond/InnsbrookResponded 21 July 2017

Hi M G H, Thank you for your 4 out of 5 score of our Hyatt Place Richmond Innsbrook. We have an ideal location close to Short Pump mall, great restaurants and shoppes. I will follow up with our front desk team to ensure that...More

Reviewed 18 July 2017

This Hyatt is not one of the best one I have stayed at. The breakfast was terrible. My food was through away as I walked away to get coffe. When I checked in the front desk lady sat and continued to watch TV.More

Review collected in partnership with Hyatt Hotels
Thank tamarapB5916MS
Response from Chris C, General Manager at Hyatt Place Richmond/InnsbrookResponded 21 July 2017

Hi tamarapB5916MS, Thank you for your review and giving me the opportunity to speak with you early this week. I appreciate your feedback as it is vital in our constant attempt to improve. Thank you again and we hope you choose to give us another...More

Reviewed 16 July 2017

WOW , this hotel was Great! Staff where outstanding,helpful and very friendly . Breakfast was the BEST that I have ever had for free at a hotel. They had something for everyone and I mean everyone. Pool is outside and nice. It is not large...More

Thank tom p
Response from Chris C, General Manager at Hyatt Place Richmond/InnsbrookResponded 21 July 2017

Hi torn p, Thank you for your 5 out of 5 score and exciting, great review. Our team will be thrilled when we celebrate your kind words. Thank you again and we look forward to your next stay with us. Warm Regards, Chris C.

Reviewed 14 July 2017

I stayed here while at a conference. I enjoyed my stay here.The staff was very friendly and made a point to greet us. The room was very spacious. I like that we had a separate sitting room. The beds were comfortable as well as the...More

Review collected in partnership with Hyatt Hotels
Thank pepmo17
Response from Chris C, General Manager at Hyatt Place Richmond/InnsbrookResponded 21 July 2017

Hi pepmo17, Thank you for your great review and 5 out of 5 score of our Hyatt Place Richmond Innsbrook. We recently renovated the property and replaced all the beds with the new Hyatt Grand beds. They are very comfortable. I am glad you enjoyed...More

Reviewed 12 July 2017

Stayed here for two nights on business. The room was clean and the breakfast was awesome. There are restaurants and drugstores nearby. The hotel is just off a main road where there are tons of other restaurants further down. The parking lot is well lit...More

Review collected in partnership with Hyatt Hotels
Thank bradbV3863MN
Response from Chris C, General Manager at Hyatt Place Richmond/InnsbrookResponded 13 July 2017

Hi bradbV3863MN, Thank you for your 5 out of 5 score and great review of our hotel. We are fortunate to have a great location that is convenient to the highway and lots of great restaurants and shopping. We will celebrate your kind words and...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Breakfast included
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Outdoor pool
Details
Price range
US$105 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Glen Allen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$105 - US$191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Glen Allen
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (58)
Room & Suite (49)
Dining (3)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Gerald H
6 July 2017|
AnswerShow all 3 answers
Response from higgalot | Reviewed this property |
Gerald , Don't get discouraged ! Aloft hotel along with several others in Richmonds West end waive the pet deposit. Research places to stay using Bring Fido. The Marriott brand may be a better choice - On the... More
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Votes
Room Tips
"3rd floor was very quiet, ice machine is on 4 and 6 floor"
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"If you have 4 or more staying, make sure you get the pull-out sofa bed"
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"Rooms on the front side are quieter. Backside faces another hotel and can be a little noisy."
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"Quiet location in business park."
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