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All reviewsfree laundryshort pumpplace to staygreat business staykitchen appliancesfront deskan extended stayfull kitchenlong term staysmall kitchensized refrigeratorhotel roomdefinitely stay here againfitness roomrooms are spaciousbusiness centerbusiness trip
First and foremost the staff I encountered are top notch. There was a housekeeper operating a vacuum in the lobby area (I wasn’t quite to the front desk) that noticed me and turned off the vacuum so the front desk attendant could great me with...More
Response from CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short PumpResponded 1 week ago
Thank you for your feedback! We are so happy you were able to meet our friendly staff. We appreciate every guest that walks through our doors, and hope you felt that warm hospitality is our forefront.
Thank you also for bringing up your...More
This AAA accepting hotel is just now completing a major renovation and it is pristine and the suites include partial kitchens with a full-sized refrigerator. We took this opportunity to refreeze our 1.5 liter bottle of water [used to keep our cooler cold] and bring...More
1 Thank TripMember25102016
Response from CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short PumpResponded 9 October 2017
We're thrilled you enjoyed our property. We're proud of our renovations and the updated amenities such as the new refrigerators in the rooms. We hope you enjoyed your stay in Richmond and look forward to seeing you again at the hotel.
We were greeted warmly at check in.. The room was sparse with plain beige walls. We loved the full size fridge. The bathroom was set up strange and the shower was a bit off center. Bed was fine. The faux wood floors were odd- did...More
Response from CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short PumpResponded 3 weeks ago
Thank you for your feedback. We're happy you were able to meet our friendly staff here at Candlewood!
We’ve recently completed a full renovation in which the wood flooring was installed in each room. Our goal is to make each room feel fresh and sanitary,...More
The good: good space, clean, great location, friendly employees
The bad: no portable cribs (really??) - really inconvenient for traveling parents. Didn't even think to ask because it's so common at every other hotelMore
Response from CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short PumpResponded 4 weeks ago
Thank you very much for staying with us. We are glad that you enjoyed your suite and the friendly staff. We are sorry that we do not have cribs available at check in, but the next time you plan to visit the area, please call...More
We arrived with our pets and all went very smoothly. We had a room with a small kitchen and queen bed. The room has laminate flooring so there was no previous pet smell at all in the room. I would guess that the room was...More
1 Thank Happy_Guy_Ottawa
Response from CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short PumpResponded 11 December 2017
Thank you for your feedback. You are correct, we've recently undergone renovations; we're glad you had the opportunity to enjoy all our latest amenities.
We apologize for the absent front-desk attendant, but we're happy to hear they responded within an acceptable amount of time.
It is 20 minutes from downtown in the heart of Short Pump. Short Pump has a great indoor outdoor mall and lots of wonderful restaurants. If you are looking for a downtown feel though this is not for you.
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"Rooms on the second floor were good, there is an elevator."