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Candlewood Suites Richmond West End Short Pump

150 reviews
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Traveller (17)
Room & Suite (25)
Hotel & Grounds (31)
Overview
  • Excellent69%
  • Very good24%
  • Average3%
  • Poor3%
  • Terrible1%
Travellers talk about
“free laundry”(9 reviews)
“short pump”(17 reviews)
“place to stay”(12 reviews)
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
2.5 Star Hotel
All hotel details
Offers from Candlewood Suites Richmond West End Short Pump
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (150)Write a Review
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36
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LanguageEnglish
100
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5
5
2
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All reviewsfree laundryshort pumpplace to staygreat business staykitchen appliancesfront deskan extended stayfull kitchenlong term staysmall kitchensized refrigeratorhotel roomdefinitely stay here againfitness roomrooms are spaciousbusiness centerbusiness trip
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1 - 5 of 148 reviews
Reviewed 2 weeks ago via mobile

First and foremost the staff I encountered are top notch. There was a housekeeper operating a vacuum in the lobby area (I wasn’t quite to the front desk) that noticed me and turned off the vacuum so the front desk attendant could great me with...More

Thank 08VictoryVision
Response from CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short PumpResponded 1 week ago

Good Morning, Thank you for your feedback! We are so happy you were able to meet our friendly staff. We appreciate every guest that walks through our doors, and hope you felt that warm hospitality is our forefront. Thank you also for bringing up your...More

Hotel's Favourite
Reviewed 8 October 2017

This AAA accepting hotel is just now completing a major renovation and it is pristine and the suites include partial kitchens with a full-sized refrigerator. We took this opportunity to refreeze our 1.5 liter bottle of water [used to keep our cooler cold] and bring...More

1  Thank TripMember25102016
Response from CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short PumpResponded 9 October 2017

We're thrilled you enjoyed our property. We're proud of our renovations and the updated amenities such as the new refrigerators in the rooms. We hope you enjoyed your stay in Richmond and look forward to seeing you again at the hotel. Safe travels. ~The Staff...More

Reviewed 3 weeks ago

We were greeted warmly at check in.. The room was sparse with plain beige walls. We loved the full size fridge. The bathroom was set up strange and the shower was a bit off center. Bed was fine. The faux wood floors were odd- did...More

Thank bakerm2290
Response from CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short PumpResponded 3 weeks ago

Thank you for your feedback. We're happy you were able to meet our friendly staff here at Candlewood! We’ve recently completed a full renovation in which the wood flooring was installed in each room. Our goal is to make each room feel fresh and sanitary,...More

Reviewed 4 weeks ago via mobile

The good: good space, clean, great location, friendly employees The bad: no portable cribs (really??) - really inconvenient for traveling parents. Didn't even think to ask because it's so common at every other hotelMore

Thank Lakegrlva
Response from CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short PumpResponded 4 weeks ago

Thank you very much for staying with us. We are glad that you enjoyed your suite and the friendly staff. We are sorry that we do not have cribs available at check in, but the next time you plan to visit the area, please call...More

Reviewed 9 December 2017

We arrived with our pets and all went very smoothly. We had a room with a small kitchen and queen bed. The room has laminate flooring so there was no previous pet smell at all in the room. I would guess that the room was...More

1  Thank Happy_Guy_Ottawa
Response from CWSRichmondWest, Front Office Manager at Candlewood Suites Richmond West End Short PumpResponded 11 December 2017

Thank you for your feedback. You are correct, we've recently undergone renovations; we're glad you had the opportunity to enjoy all our latest amenities. We apologize for the absent front-desk attendant, but we're happy to hear they responded within an acceptable amount of time. We...More

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12345630
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Refrigerator in room
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$98 - US$143 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Glen Allen
#4 Family Hotel in Glen Allen
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
US$98 - US$143 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Glen Allen
#4 Family Hotel in Glen Allen
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveller (17)
Room & Suite (25)
Hotel & Grounds (31)
Bathroom (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Bailes35
25 May 2017|
AnswerShow all 2 answers
Response from TallTitan | Reviewed this property |
Unfortunately, I didn't use the coffeemaker either. However, their front desk was VERY helpful to me, so I would recommend calling them and they would likely give you the answer.
0
Votes
GeezLouise29790
15 July 2015|
Answer
Response from gjmckees | Reviewed this property |
It is 20 minutes from downtown in the heart of Short Pump. Short Pump has a great indoor outdoor mall and lots of wonderful restaurants. If you are looking for a downtown feel though this is not for you.
0
Votes
Room Tips
"Rooms on the second floor were good, there is an elevator."
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"Away from construction for now."
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"ask for room away from the highway"
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"The top floor is the long term folks and is quieter."
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