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Comfort Suites Innsbrook

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134 Reviews from our TripAdvisor Community

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Showing 134: English reviews
Williamstown, Vermont
Reviewed 12 September 2016 via mobile

Second time staying here for the September NASCAR Richmond races. Rooms seemed to be a little run down from last year. The first room we were given had a slight musty smell in it but we were given another room upon request. The second room was much better however the bathroom ceiling had damage above the shower. Not sure if...

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Helpful?
Thank Jen L
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, Thank you for your recent review. We will surly find out what was causing the musty smell in the 1st room you were given. Alot of times during the summer months, it is coming from a clogged drain line in the AC Unit. The bathroom ceiling in your 2nd room was a recent leak from the room above....

Reviewed 22 August 2016

Very nice room, clean and spacious. Very nice people who always seemed to offer to help or assist with any questions or needs. Nice free breakfast. Hotel located near several restaurants and stores. Would definitely stay again.

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Helpful?
Thank Bill H
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, thank you for your compliments on the staff. I am glad we met our goals of providing a nice, clean and spacious room for you with excellent service. The Innsbrook/Short Pump area does offer an excellent variety of shopping and dining options for you. We thank you for your review and feedback. We hope to have you as...

salem, va
Reviewed 20 August 2016

We stay here often visiting our daughter and family. I doubt anyone could make Bridgette frown! She is always smiling and friendly. Even on the phone I Sense her smile. Mr.Yancey is the General Mgr and he is always gracious and helpful. The breakfast is very good also with plenty of food! Our room is clean and comfortable every time...

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Helpful?
Thank dsummer20
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, Thank you for your time and the review of your recent stay. You are right, I don't think I have ever seen Bridget frown. She truly cares about her guests, and it shows with her service. I am glad you found the recent changes to our breakfast to be very good, we are trying new items to help...

Vernon Hill, Virginia
Reviewed 18 August 2016 via mobile

Tried to check in at 1500 but when we could get the attention of front desk were very rudely told it would be another 2 hours till our suite would be ready. When we finally go to our room, found water on bathroom floor obviously not mopped, trash under sink. Front desk staff was just totally indifferent, it was like...

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Helpful?
Thank Herman T
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your recent stay with us. I am sorry for the experience you had at check in. We did experience a problem with a washer in our laundry the day of your arrival, that caused a huge slow down in getting the rooms serviced and ready for the next guests. I can assure you...

Outer Banks, NC
Reviewed 25 July 2016

CLEAN room. Clean hotel. Comfy bed. Spacious room. Lovely lobby. Nice people working there. Great value. Breakfast was the usual, but there were hot items (eggs, sausage) and a large selection. Very pleased with this hotel and would recommend to anyone. Oh, yes, and the pool - inside and wonderful!!

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Thank S F
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your recent stay. I am glad we hit our goals during your stay: Clean, Comfy and nice people working here!!! We are glad you were able to enjoy some of the amenities of our hotel, such as our heated indoor pool and our breakfast. We look forward to having you as our guests...

Reviewed 5 July 2016 via mobile

The hotel was nice, room was really comfortable and the bed was firm. The only issue I have is that the pillows are horrible, I like feather pillows but these pillows were half the size of standard pillows, we had a king size bed and had six pillows, the pillows were so small when you rolled over your head would...

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Helpful?
Thank npdpig
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Thank you for taking time to share your stay. I am sorry for the uncomfortable pillows that affected your sleep. We will stock some feather pillows to have on hand when requested. I appreciate the compliment on the service while you were here. We do have grab and go bags for our early departing guest Monday thru Friday. In the...

Annapolis Junction, Maryland
Reviewed 27 June 2016

When we entered the lobby, we were told no rooms would be ready until check in time (two hours later). Totally understandable and not unexpected. However the way the female desk associate communicated was rude and indifferent. Our room had stains on the walls and various areas in the bathroom. I went and bought cleaning supplies to clean. The carpet...

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Helpful?
Thank Linda G
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, I am very sorry for the reception you received when you arrived to check in. I appreciate the comments on your room and the housekeeping concerns you mentioned. I can assure you that I will review your comments with the entire housekeeping staff to ensure they are paying close attention to these area. Our Maintenance staff will try...

West Palm Beach, Florida
Reviewed 25 June 2016 via mobile

Nobody showed up to fix breakfast so no breakfast. Looked in the preparation area and noticed lots of dirty pans left over from who knows when. Also computer was down and no receipt and probably no points for staying. Staff that did show was good. This was unacceptable for the price paid for room. Should have some measure in place...

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Helpful?
Thank michaelbQ8296UM
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, Thank your for your comments and feedback. I am sorry for the late starting breakfast on the morning of your departure. We did have an employee not report for their shift and had trouble reaching other staff, due to power outages at their homes during that week. While the hotel did not loose power for any length of...

Baltimore, Maryland
Reviewed 19 June 2016

Just returned from a 2-night stay at the hotel for my daughter's lacrosse tournament. The area had a severe storm the night before; many local homes and businesses were without power and there were tree limbs down everywhere. I was thankful that the Comfort Suites had electricity but, because their internet service was spotty, they had trouble consistently checking guests...

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Helpful?
Thank thewagners98
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, I am very sorry for the check in process and lack of communication while you were waiting.While we were prepared to operate manually, and have systems in place, there were some "hicups" in the process that day with the number of guests we had arriving early. I am also sorry for the leaking HVAC unit in your room...

Manassas, Virginia
Reviewed 26 May 2016

Our stay was fine. This hotel is conveniently located in the Innsbrook Business Park on the west end of Richmond close to the Short Pump shopping area. The Room was clean but was showing wear. The sliding closet door didn't work well. The walls were kind of thin and we could hear folks in the halls. Wifi included and worked...

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Helpful?
Thank Tribe93
Comfort Suites I, General Manager at Comfort Suites Innsbrook, responded to this review

Good afternoon, Thank you for taking time to provide your valuable feedback. We are in the process of addressing the sliding closet door you mentioned in your room. During our renovations ,the area of the closet went from a carpeted area to a tile area, and some of the tracks are seperating with the tile. We are looking for solutions...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Breakfast Available
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our hotel offers convenient access to Interstate 95, Interstate 64 and Interstate 295 and downtown Richmond. Be sure to take a dip in the indoor pool and check out the sundeck and upgraded fitness center. Business travelers will appreciate modern conveniences like wireless high-speed Internet access, voice mail, two-line telephones, computer hook-ups, and access to fax and copy machines. All guest rooms at this Virginia hotel come equipped with microwaves, refrigerators, coffee makers, hair dryers, irons, ironing boards and cable television. In addition to standard amenities, some rooms feature whirlpool bathtubs. The entire hotel is non-smoking. Free hot breakfast. ... more   less 

Additional Information about Comfort Suites Innsbrook

Address: 4051 Innslake Dr, Glen Allen, VA 23060
Region: United States > Virginia > Glen Allen
Price Range: €99 - €155 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Innsbrook 2.5*
Number of rooms: 125
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Also Known As:
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
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Questions & Answers

Questions? Get answers from Comfort Suites Innsbrook staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“book the suite with additional seating in room - couch with swivel tv”
 of 5 bubbles BrendaM419, 30 Apr 2016 | Read review
“Best tip: Do not stay here”
 of 5 bubbles pyatachok, 24 Aug 2015 | Read review
“Room 102 is a King suite with a whirlpool tub and separate shower. Kitchenette if staying for some time.”
 of 5 bubbles Crewfam, 19 May 2015 | Read review
“outstandingly clean and comfortable rooms”
 of 5 bubbles navymp95022016, 6 Dec 2014 | Read review
“I think all the rooms were quiet, I heard no complaints from any of our family members who stayed on all different floors.”
 of 5 bubbles StaceyS107, 22 Sep 2014 | Read review
5 of 5