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Comfort Suites Innsbrook

148 reviews
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Traveller (16)
Room & Suite (27)
Dining (3)
Overview
  • Excellent31%
  • Very good35%
  • Average14%
  • Poor10%
  • Terrible10%
Travellers talk about
“whirlpool bath”(2 reviews)
“indoor pool”(8 reviews)
“desk clerk”(7 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (148)Write a Review
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All reviewswhirlpool bathindoor pooldesk clerkthe breakfast arearichmond areabelgian wafflesworked finepull out couchstores and restaurantsa great staychange roomsshopping and diningbeds were comfortableyogurtstaff was friendlywould definitely stay here againroom was large
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1 - 5 of 148 reviews
Reviewed 17 January 2018

Drove 9 hours to get to the hotel and find out that my reservations were screwed up and I was placed in another room. Once I got inside the room, I noticed the room was smelly. I began to check around the room and checked...More

Thank WorkingRoadKill
Reviewed 13 October 2017

After checking into my room, I immediately locked my door while I unpacked. Someone with a key tried to get in several times shaking the door. I was here for 1 week of work. Next day when I returned from work, someone had gone through...More

1  Thank Lysa A
Reviewed 7 October 2017

This hotel is in a convenient location on the far west end of the Richmond area. There appear to be renovations to the common areas and rooms. Maintenance and housekeeping could use some upgrading. We experienced a loose toilet seat and broken leg on the...More

Thank Lrllsl
Reviewed 15 September 2017

We needed a place to stay while traveling to the Outer Banks and only needed one night. Good location. The lobby was nice and actually had a fireplace. The hotel did have a pool but no hot tub which would have been fabulous after a...More

Thank travelchick2
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded 21 September 2017

Good afternoon, I hope you enjoyed your visit to the Outer Banks, one of our favorite places to visit as well. Thank you for letting me know of the plaster peeling in your suite. We sill surly determine the cause and get repaired. Actually the...More

Reviewed 14 September 2017

Wife and I were in the Richmond area meeting with builders for a new home for a relocation from Florida and stayed an evening at this hotel. Check-in was delayed somewhat as there was a LARGE family checking in ahead of us but the ten...More

Thank StephRan
Response from Comfort Suites I, General Manager at Comfort Suites InnsbrookResponded 21 September 2017

Thank you for taking time to review your recent stay with us. I am sorry for the wait at check in. We will check on that AC noise and the peeling wall vinyl in the bath to get those things repaired. I am glad you...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Concierge
Banquet Room
Self-Serve Laundry
Breakfast Available
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Tennis Court
Heated pool
Indoor pool
Details
Price range
US$97 - US$133 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$97 - US$133 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (16)
Room & Suite (27)
Dining (3)
Pool & Beach (1)
Business Centre & Event Rooms (4)
Family and Play Areas (3)
Questions & Answers
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Room Tips
"Ask for room on a floor with functioning ice and vending machines."
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"Fourth floor gets you away from any street noise."
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"Need Internet - Don't stay here."
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"Don't even check in to this place. Avoid it like the plague."
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