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Homewood Suites by Hilton Richmond-West End

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Homewood Suites by Hilton Richmond-West End
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506 Reviews from our TripAdvisor Community

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Showing 505: English reviews
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North Arlington, New Jersey
Reviewed yesterday NEW

Stayed at this hotel in November of 2016. They were power washing the hotel so it had a 'musty' smell. The rooms were large and comfortable. Full kitchen, living/dining areas with a separate bedroom. The rooms were very quiet. The hotel offers free breakfast every morning with a variety of hot and cold items. Dinner and drinks were also provided...

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Helpful?
Thank Frank P
Louisville, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 16 January 2017

I stay here every time I come to Glen Allen, VA for company business. Not only is it a great place to stay, it's across the street from my company's market office. I highly recommend this property because of the friendly staff at the front desk and especially in the dining area. They remember people's names who stay there frequently...

Review collected in partnership with Homewood Suites by Hilton
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1Thank Beth W
About Hotel's Favourite Review
Edward M, General Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

Thank you so much for being a regular guest of the Homewood Suites and we love being your home away from home. It is our goal to exceed all our guests expectations and it is wonderful to hear that we have succeeded with you. Thank you for taking the time to mention our staff. It truly is the people here...

Denver, United States
Reviewed 3 days ago NEW

I will return to this hotel anytime I am in Richmond for work. the staff was very friendly, supportive, and attentive. The extra amenities were of the highest quality. True value for a business traveler.

Review collected in partnership with Homewood Suites by Hilton
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Thank Brian G
Edward M, General Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

Thank you for making the Homewood Suites by Hilton Richmond West End your home away from home. We really appreciate you taking the time to post a review of your stay with us online. Please let us know if there is anything we can do to make your future stays even more enjoyable!

PA
Reviewed 1 week ago

This hotel was booked at last minute. It worked out well for our team. Walls are thin, though. We could hear the fella snoring next door...ha. I loved the spacious room. The beds and pillows are very comfortable.

Review collected in partnership with Homewood Suites by Hilton
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Thank PaAnn
Edward M, General Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

We are very happy to hear that you and your team enjoyed your stay with us at the Homewood Suites by Hilton Richmond West End! We are sorry that you were able to hear your neighbor, that is highly odd, especially for a noise that is normally quite such as snoring, but we will see what we can do about...

Reviewed 3 weeks ago

While the bathroom was great for someone in a wheelchair, the kitchen was NOT! The fridge opened against the WALL with the table right behind it. Someone had to stand inside the fridge doorway to get things out of the fridge. How they can call this a handicapped room, I don't know!

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Thank Dawn D
Edward M, General Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

Thank you so much for staying with us at the Homewood Suites by Hilton Richmond West. We are very sorry that you did not enjoy the room that you stayed in and we are embarrassed to hear that the door to the fridge was installed on the wrong side following renovation. We will immedatly review this in all of our...

Reviewed 3 weeks ago

At Homewood Suites, the suite and the excellent customer service altogether make you feel like home. It's not an hotel, it's homewood. I recommend any one who wants to have a good night sleep to choose Homewood Suites.

Review collected in partnership with Homewood Suites by Hilton
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Thank ken0la
Edward M, General Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

We are happy to hear that you enjoyed your stay with our hotel and the Homewood Brand in general. Thank you for your loyalty and we look forward to you coming "home" time and time again!

Farmville, Virginia
Reviewed 3 weeks ago

Chef Grant does an awesome job with the evening social reception. Definitely the best around!! The staff is super friendly and remember me by name every time I stay here, new looks of the rooms are great!

Review collected in partnership with Homewood Suites by Hilton
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Thank rebeccak368
Edward M, General Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

Thank you so much for being a loyal guest of the Homewood Suites by Hilton Richmond West End! We're happy that you enjoy your stays with us and thank you so much for the compliments to our renovations and our staff, especially Grant. We look forward to seeing you again soon!

R, United States
Reviewed 3 weeks ago

Overall I didn't have a good experience, I had to leave early morning, because of the toilet overflow I had to move to another room at 1:00 AM. I wasn't able to sleep enough as I had to get up at 6:00 AM.

Review collected in partnership with Homewood Suites by Hilton
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Thank 754majidk
Edward M, General Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

I'm terribly sorry that you did not enjoy your stay with us at the Homewood Suites by Hilton Richmond West. It is our goal to exceed all our guests' expectations and we are so sorry that we failed to do so with you. We understand that due to the fact that your toilet became clogged, it overflowed and because it...

Virginia
Reviewed 3 weeks ago

This hotel was a terrific value considering all you get - a real suite with separate bedroom if you wish, kitchenette with plates, pots etc even a dishwasher, convenient and safe location in the West End, very friendly and accommodating staff, nice complimentary breakfast. I'm just not a fan of some of the redesign elements in their renovated rooms and...

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Thank lulamama
Edward M, General Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

We are very happy that you enjoyed your stay with us here at the Homewood Suites by Hilton Richmond West despite the change in design. We are glad that you found value in your stay and were not disturbed by any of the renovations in progress. We are sorry to hear that you did not like some of the designs...

Atlanta, United States
Reviewed 3 weeks ago

Accommodation was very clean and comfortable. My travel was for business, and sometime you just want to have a nice meal without having to drive or uber to and from to eat and go relax in your room.... it was a nice surprise to find dinner ready. The hotel has a nightly menu, simple but very well planed and laid...

Review collected in partnership with Homewood Suites by Hilton
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Thank wendyeileeng
Edward M, General Manager at Homewood Suites by Hilton Richmond-West End, responded to this review

We are so happy that you enjoyed your stay with us here at the Homewood Suites by Hilton Richmond West. We are glad that you found value in your stay and enjoyed the evening social we offer every Monday through Thursday Evening. We look forward to seeing you again the next time you find yourself in our area!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning

Additional Information about Homewood Suites by Hilton Richmond-West End

Address: 4100 Innslake Drive, Glen Allen, VA 23060
Region: United States > Virginia > Glen Allen
Price Range: €88 - €171 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Richmond-West End 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Richmond-West End Hotel Glen Allen
Glen Allen Hilton
Glen Allen Homewood Suites
Homewood Suites Glen Allen
Hilton Glen Allen
Homewood Glen Allen
Hotel Style:
#4 Romantic Hotel in Glen Allen
#5 Business Hotel in Glen Allen
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Richmond-West End staff and other travellers.
2 questions
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Washington DC, District of Columbia
PA
over a year ago

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Questions? Get answers from Homewood Suites by Hilton Richmond-West End staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nice location near west end with shops, mall, movie theatre etc.”
  • moisture/dampness issue in bedroom area.
  • worn tables
  • very worn sofa arm chairs
  • used/dirty silverware
 of 5 bubbles SarahMinW, 31 Dec 2016 | Read review
“Ask for a renovated room.”
 of 5 bubbles Mr-Blippo, 27 Dec 2016 | Read review
“another Hotel”
 of 5 bubbles kspours, 24 Oct 2016 | Read review
“Find a different hotel.”
 of 5 bubbles alisonsiewert, 17 Aug 2016 | Read review
“Two-bedroom suites are excellent for the price.”
 of 5 bubbles V5035CBheatherp, 7 Aug 2016 | Read review
5 of 5