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Extended Stay America - Richmond - Innsbrook

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Traveller (11)
Room & Suite (10)
Dining (1)
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Overview
  • Excellent35%
  • Very good18%
  • Average12%
  • Poor12%
  • Terrible23%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Suites
Fitness centre
2 Star Hotel
All hotel details
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Offers from Extended Stay America - Richmond - Innsbrook
Special Offer: Save up to 10% TODAY!
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Reviews (85)
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All reviewsfurniture storehome away from homelong termquiet at nightsleeper sofaclean roomshotel is locatedstaff was friendlycomfortable bedrichmondhighway
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1 - 5 of 85 reviews
Reviewed yesterday via mobile

Decided to stay here to see my son play baseball in Richmond and made reservation online. After driving 13 plus hours the hotel could not check me in because they cancelled my reservation. Finally in my room, room smells like bad cologne, lighting is dim...More

Thank dc4kids
Response from 00esa, Manager at Extended Stay America - Richmond - InnsbrookResponded yesterday

We strive to provide wonderful hospitality to all of our guests, and we sorry to let you down. Please accept our sincere apologies for the difficulties you encountered during your stay. Your feedback is important to us, and so it has been discussed with the...More

Hotel's Favourite
Reviewed 29 December 2017

I've stayed at this chain in several locations, and it's always consistent. On a recent visit to Richmond, I had a pleasant stay here. I'm giving this one an excellent, primarily because the hotel staff seemed understanding--even though I was pretty cranky upon check-in. I...More

Thank JP_Traveld00d
Response from 00esa, Manager at Extended Stay America - Richmond - InnsbrookResponded 29 December 2017

Thanks for being loyal to our brand. We are delighted to know you liked our convenient location as it was perfect for your needs and that you were impressed by our courteous service. Your compliments will be shared with the entire team. However, we are...More

Reviewed yesterday

For work, we stayed there for 9 days and the rooms were okay. The staff was helpful and the area was nice. The only thing that we didn't like was the stinky trashcan, they didn't clean our room at all after the person said they...More

Thank AMPStLouis
Response from 00esa, Manager at Extended Stay America - Richmond - InnsbrookResponded yesterday

We cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure...More

Reviewed 20 February 2018

Nothing fancy but had everything we needed with an extremely friendly and helpful staff. Most hotel beds hurt my back. We were here 3 nights and my back felt great every morning. Also, something in hotels gives me a stuffy nose. Not sure what it...More

Review collected in partnership with Extended Stay
Thank X6393NZkimh
Response from 00esa, Manager at Extended Stay America - Richmond - InnsbrookResponded 21 February 2018

Kim, thanks for the kind review of Extended Stay America. It feels great to know you could experience a great night’s sleep in your cozy bed and that you were treated extremely well by our staff. We appreciate you for the comments and look forward...More

Reviewed 14 January 2018 via mobile

In town for a quick sporting event. I enjoy the larger room and kitchen features that this hotel offers. Quick access to highway and downtown via I-64. Plently of food choices nearby. Room was clean, but lobby and common areas/hallways were dirty throughout our stay....More

Thank 382kimberlyt
Response from 00esa, Manager at Extended Stay America - Richmond - InnsbrookResponded 15 January 2018

Kimberly, thank you for choosing Extended Stay America for your overnight stay while here for a sporting event. We are glad to read you liked our convenient location and your well-appointed room. Your feedback is valuable as it will help us improve our facilities moving...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Pool
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Tennis Court
Fitness Centre with Gym / Workout Room
Details
Price range
US$70 - US$118 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$70 - US$118 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (11)
Room & Suite (10)
Dining (1)
Pool & Beach (1)
Questions & Answers
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Posting guidelines
Room Tips
"Good value."
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"First floor is best."
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"Look at other hotels"
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"Make sure to request Non-Smoking by calling the hotel directly at least 24 hours in advance"
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