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Extended Stay America - Richmond - Innsbrook

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Extended Stay America - Richmond - Innsbrook
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65 Reviews from our TripAdvisor Community

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Showing 65: English reviews
Bay Saint Louis, Mississippi
Reviewed 2 days ago NEW

We chose this location because they boast of their newly renovated rooms. To our dismay we found the rooms with worn furniture and bedding. Come to find out the renovations were done over two years ago. The room was filthy with slashes of dirt on the wall and hair on the bathroom floor. When we brought these problems up to...

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Helpful?
Thank swilliams5152
Lanham, Maryland
Reviewed 1 November 2016 via mobile

I stayed here for 2 nights attending a conference in Short Pump. The room was clean, plenty of space and the halls were quiet at night. It had everything I needed at a great low price. I would definitely stay here again!

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Helpful?
Thank Michael C
Herndon, Virginia
Reviewed 20 October 2016 via mobile

While I understand that you get what you pay for, I was still disappointed with my stay here. It's a dingy old hotel, with very worn furniture, bedding, and carpeting. The front desk staff is much too casual, making the check-in a slow process. The "breakfast" is in fact just a snack table, with some grab-and-go packaged items.

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Helpful?
Thank emilygoch1
Manager_11525, Manager at Extended Stay America - Richmond - Innsbrook, responded to this review

Thank you for your recent review of your stay. Please accept our apologies for the furnishings and breakfast not being to your standards. To make sure this does not happen again, I am passing your comments to our upper management team. I am grateful for your comments as we continuously strive to improve our hotels and brand. Please do not...

Brunson, South Carolina
Reviewed 10 October 2016

The location of the Hotel was very good. There were several places to eat. The room itself was very clean and roomy. It was a home away from home. The service was execellent. All front desk clerks were friendly and very nice.

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Helpful?
Thank swforester
Manager_11525, Manager at Extended Stay America - Richmond - Innsbrook, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. It is good to know that you were able to have an excellent stay at our hotel. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Tampa, Florida
Reviewed 31 August 2016

Good area, good clean rooms, Family oriented... Not a lot of works stay here. More families then workers. Only have one bad thing about this hotel,,, NO POOL... Other then that good prices... Clean rooms and nice staff..

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Helpful?
Thank Roger P
Bridgeport, Connecticut
Reviewed 4 August 2016

Found a good deal on Priceline Express for this hotel. Check in was easy and the staff was really nice. The room was very clean but the a/c didn't work especially well (the room was coolish but still very humid). No coffee machine in the room, but decent coffee with the grab & go breakfast beginning at 6am in the...

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Helpful?
Thank Saya_Senang
Manager_11525, Manager at Extended Stay America - Richmond - Innsbrook, responded to this review

Thank you for taking the time to write a review about your stay. I am pleased to read that you found the conditions of your room and our hotel favorable. Because of you review, I have notified our maintenance engineer about the a/c issues so it will be fixed promptly. Thank you for bringing this to our attention. Once more,...

Reviewed 4 July 2016

We have stayed at an Extended Stay America in another city. This location has the typical newer furnishings and the staff was friendly. The largest outage was the cleanliness of the front door, lobby and hallways. We detected a smell of musk and animal odors. Also, the air conditioning unit in the room did not cool the room efficiently. If...

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Helpful?
Thank Whiccup2
Virginia Beach, Virginia
Reviewed 19 March 2016 via mobile

My friend and I were in town for a medical conference at the Hilton but no rooms were available there. The only rooms available were at this motel. When I check into a hotel, I typically look at the packet of information usually found in the room somewhere. There was no information because there is nothing here. If you expect...

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Thank Meg L
new york
Reviewed 3 March 2016

please understand, I am not rating this place a four star hotel. it is a step above a motel but its clean, neat, with a simple design that makes it appear as if it is Hampton Inn, etc check in was easy, the rooms were spacious! (the 2 bedroom is HUGE) the location is right off I-64, near tons of...

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Thank lalatrips
Boston, MA
Reviewed 27 September 2015

Well, we were in the area for a college graduation and because I waited so long to book a suite in the area, there were slim pickings. We booked a two bedroom suite and the price was within reason given the amenities. When we arrived, we were told there were no two bedroom suites available. This news made me furious...

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Helpful?
Thank mcmalvarez

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - Richmond - Innsbrook

Address: 10060 W Broad St, Glen Allen, VA 23060-6405 (Formerly Studio Plus Deluxe Studios - Richmond - Innsbrook)
Region: United States > Virginia > Glen Allen
Price Range: €62 - €84 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Richmond - Innsbrook 2.5*
Number of rooms: 92
Reservation Options:
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Questions & Answers

Questions? Get answers from Extended Stay America - Richmond - Innsbrook staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good value.”
 of 5 bubbles swforester, 10 Oct 2016 | Read review
“First floor is best.”
 of 5 bubbles rogerp725, 31 Aug 2016 | Read review
“Look at other hotels”
 of 5 bubbles Randallssmith, 3 Aug 2015 | Read review
“Make sure to request Non-Smoking by calling the hotel directly at least 24 hours in advance”
 of 5 bubbles kaylaz2013, 10 Jul 2015 | Read review
“If you want to not have to worry about sanitation and poor treatment, avoid this hotel.”
 of 5 bubbles 35shellyb, 7 Jul 2015 | Read review
5 of 5
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