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All reviewsthe concierge loungefair oaksfront deskplatinum eliteclub roombar kitchenthe sliding glass doorhotel gymnice hotel with great staffparking lotgreat gymbath towelsexterior roomforgot somethinghotel is locatedvisiting family in the areain house restaurant
Not a bad business hotel - but clearly not up to what I would look for in a Marriott. Marriott properties are typically a notch above comparable hotels, both in terms of physical plant and quality of service. You pay a little more for this,...More
Thank Bill J
Response from Katie B, Front Desk Manager at Fairfax Marriott at Fair OaksResponded 25 September 2017
Thank you for your feedback, Bill J! We sincerely apologize for the problems experienced during your stay. The happiness and comfort of our guests is a top priority and we sincerely apologize that we seemed to have missed the mark during your stay. I have...More
The hotel charges a deposit for internet which is very vague. I've never heard of it before. How come a Marriott hotel doesn't keep a weigh scale. If someone needs to check the weight of bags then how does one do it? The reception had...More
Thank Madhav G
Response from Katie B, Front Desk Manager at Fairfax Marriott at Fair OaksResponded 18 September 2017
Thank you for your feedback, Madhav G. We sincerely apologize for the inconveniences experienced during your stay due to the elevator modernization project to improve the speed and reliability of our elevators. I apologize for any miscommunication on our part, but we do have a...More
I have stayed several times at this Marriott, both as part of large business groups and as an individual, and have enjoyed each time. The rooms are always clean and the beds are super comfy. I have never had a bad experience here.
2 Thank WayfaringWalkers
Response from Katie B, Front Desk Manager at Fairfax Marriott at Fair OaksResponded 2 September 2017
Thank you for your feedback, WayfaringWalkers! We are so happy to hear that you have enjoy your time spent with us here at the Fairfax Marriott and have spoken with the executive chef and the culinary team about your feedback for the restaurant. We look...More
Arrived in the evening and it was quite busy. Check in was fast, easy and friendly. The rooms were clean and comfortable but in need of a few repairs. The bathroom walls needed some patchwork. My in room coffee pot was not working but all...More
We stayed here to attend a wedding. Front desk sent us to wrong room number (written) compared to the the keys they gave us to our actual assigned room. We had to waste time walking back and forth to straighten that out. We're Platinum members...More
1 Thank hilary41
Response from Katie B, Front Desk Manager at Fairfax Marriott at Fair OaksResponded 18 August 2017
Thank you for sharing your feedback with us.
We sincerely apologize for the service failures you experienced during your stay. I have shared your feedback with the front desk, housekeeping, and engineering team in order to ensure these issues are resolved in the...More
We are looking foward to your visit! We have several options available. We have a sedan driver named Arif who is extremely helpful and reliable. His rate to and from the airport is $35. Just give us a call... More
We are looking foward to your visit! We have several options available. We have a sedan driver named Arif who is extremely helpful and reliable. His rate to and from the airport is $35. Just give us a call and we can arrange this for you. As for cab, the price is right around the same, if not a bit more. This area does have Uber as well, which ranges between $26-$34 depending on fare surges based on their business levels. We do not have a complimentary shuttle, but these two above options are the best ways to get here.
See you soon!