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Candlewood Suites Colonial Heights

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47 Reviews from our TripAdvisor Community

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Showing 47: English reviews
Killeen, Texas
Reviewed 9 November 2016 via mobile

Upon my arrival to the hotel, I received an email asking what would make my stay more comfortable, which I though was pretty nice of them. Rooms were nice. The staff was extremely helpful and professional. Unfortunately, it is located right in front of railroad tracks (no clown sightings fortunately). But the train ran about every 3 minutes it seemed...

Thank Donald G
IHGService, Guest Relations Manager at Candlewood Suites Colonial Heights, responded to this review

Dear Donald G, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and comfortable accommodations, and we appreciate your business with us. It is nice to know that you found the room nice and acknowledged the excellent service received from our staff. However, we sincerely apologize for any inconvenience the noise challenges from...

Reviewed 1 October 2016

Arrived early afternoon and were greeted by a very friendly, efficient young man at reception. The hotel seems to be recently built and was very clean with very comfortable beds. Wifi worked well and the free laundry was a real asset and saved us taking a case full of dirty washing home.

Thank Brendan M
Washington Dc, District Of Columbia
Reviewed 8 September 2016 via mobile

I'm really enjoying my stay at this hotel It Feels Like Home Away From Home clean and nice. After reading the reviews people have posted I expected the worst before I arrived, but was plesently surprised.

Thank Yvonne R
Saint Paul, Minnesota
Reviewed 9 August 2016

Traveling on business. I am a IHG Gold Elite member. When I arrived, I discovered that they provided the wrong type of room (I requested a double, got a single queen bed). The hotel is next to heavily used train tracks - freight trains and Amtrak trains loudly rolling through, blasting horns at all hours. Do not plan on a...

Thank John R
IHGService, Guest Relations Manager at Candlewood Suites Colonial Heights, responded to this review

Dear John R, Thank you for being one of our valued Gold Elite Members and taking the time to leave us feedback. It is regretful that you did not completely enjoy your stay due to the poor service received upon check-in and issues encountered with the air conditioning system. As such, we have sent you a private message to obtain...

Reviewed 5 June 2016

It was clean, you could hear the nearby trains run up/ down the track but, it was not bad. The a/c worked really well and the linens smelled clean and fresh. The kitchenette had everything you would need to fix a meal. Enjoyed our one night stay it was nice quiet and a very pleasant experience. We will stay here...

Thank Joanip01
Atlanta, Georgia
Reviewed 30 May 2016 via mobile

Fantastic stay the room and staff was fantastic. It would be nice though if they emptied the trash outside. The pet exercise area would be nice if they cleaned out the trash and picked up all the garbage. There is a lot of cigarette butts all around the rocks by the hotel. Outside of the hotel could be much cleaner....

Albany, New York
Reviewed 4 May 2016 via mobile

The service here was friendly and helpful - when we found that our reservation had mistakenly been for a smoking room and no other rooms were available, the staff offered a discount right away. The room was clean and had a fan in the bathroom, which isn't as standard as one might think, and really helps after a steamy shower....

Thank GBlue
IHGService, Guest Relations Manager at Candlewood Suites Colonial Heights, responded to this review

Dear GBlue, Thank you for your recent stay at Candlewood Suites Colonial Heights, VA. We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise....

Columbia, South Carolina
Reviewed 4 May 2016

We stayed at this Candlewood for two nights for a weekend of work and pleasure. We found the check in process very easy and staff was incredibly helpful. The hotel was very easy to find, just off the interstate, and seemed to be very quiet until a train came barreling by. We were concerned it would be an issue overnight....

Thank Stacie B
Lynchburg, Virginia
Reviewed 25 April 2016 via mobile

Been staying here 4 nights a week for the past 5 weeks. Pro's: very nice rooms, check in is a breeze. Bbq grill Cons; No Internet that is usable, you might get a couple of pages to load. The 3rd floor is the worst. Trains, a very busy 2 track mainline w/ Amtrak. Odd numbers rooms face the tracks. If...

Thank Dan E
IHGService, Guest Relations Manager at Candlewood Suites Colonial Heights, responded to this review

Dear Dan E, Thank you for your feedback regarding your stay at Candlewood Suites Colonial Heights, VA. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the rooms. However, we’re sorry we fell below your expectation regarding the internet service. We will address this concern. We take...

Philadelphia, PA
Reviewed 4 January 2016

We stopped for a night at Candelwood Suites on our way to Florida. We chose the hotel based on the reviews on TA. We had our dog with us and this seemed to be the better of the pet friendly hotels in the area. The front desk staff were very friendly. They seemed anxious to accommodate us with any needs....

Thank daytripper39
IHGCare, Guest Relations Manager at Candlewood Suites Colonial Heights, responded to this review

Dear daytripper39, Thank you for leaving us a review where you not only stated the negative but also pointed out the positive. We are happy that you were satisfied with the service level of our front desk staff. However, we apologize for not living up to your expectations regarding our room cleanliness. We also regret any other inconvenience you experienced...

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  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Free Parking
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Candlewood Suites Extended Stay Hotel Colonial Heights Ft. Lee, Virginia Consider Us Home at the Candlewood Suites Extended Stay Hotel Colonial Heights - Fort. Lee, Chester, Petersburg, and Richmond, VA. The Candlewood Suites Colonial Heights Fort Lee is a member of the IHG family of brands including InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn & Staybridge Suites Hotels. Specializing in extended stays, Candlewood Suites are the perfect choice for government (per diem), project teams, training, relocation, temporary or corporate housing needs. Our Candlewood Suites hotel is centrally located at exit 58, off I-95 near I-85 & I-295; minutes from Fort Lee, Chester, Petersburg & Richmond, VA business & real estate districts. Our location offers access to Wathal Industrial Park, Meadowville Technology Park, Honeywell, Dominion Power, Phillip Morris, Dupont, SRMC, Xymid, Sunchem, Northrup Grumman, LMR, Fort Lee and Defense Supply Center. The Candlewood Suites hotel offers apartment-style suites with all the conveniences of home to suit your extended stay or short-term hotel, real estate needs. Our pet friendly hotel (fee) offers studio or one-bedroom suites featuring fully equipped kitchens, spacious living & work areas, TVs with DVD players, free high-speed, wired & wireless Internet access. Other features include Candlewood Cupboard, business center, free self-laundry facility, a fitness center & BBQ ... more   less 

Additional Information about Candlewood Suites Colonial Heights

Address: 15820 Woods Edge Road, Colonial Heights, VA 23834
Region: United States > Virginia > Colonial Heights
Price Range: €75 - €102 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Colonial Heights 2.5*
Number of rooms: 82
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Colonial Heights staff and other travellers.
1 question
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Harrisburg, Pennsylvania
over a year ago

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Questions? Get answers from Candlewood Suites Colonial Heights staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms seemed to be quiet and comfortable”
 of 5 bubbles BrendanM748, 1 Oct 2016 | Read review
“They allow pets”
 of 5 bubbles Joanip01, 5 Jun 2016 | Read review
“The back side of the hotel borders the train tracks.”
 of 5 bubbles 412stacieb, 4 May 2016 | Read review
“Wear earplugs if the trains are running.”
 of 5 bubbles IowaJim2015, 30 Sep 2015 | Read review
“room at the entrance side of the hotel”
 of 5 bubbles 370ronm, 26 May 2015 | Read review
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