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Courtyard Richmond Chester

Expedia.comUS$171*
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Certificate of Excellence
GreenLeadersSilver level
14/05/2017 15/05/2017
1 room 2 adults 0 children
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Courtyard Richmond Chester
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237 Reviews from our TripAdvisor Community

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Showing 237: English reviews
Reviewed 18 June 2016 via mobile

Staying here for lacrosse tournament . Nice spacious room. Clean. All staff was very nice. We had breakfast here this morning. Nice very large breakfast. Regina was great! Super friendly and accommodating. We will choose this hotel again.

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Helpful?
Thank Rebecca H
chester800, General Manager at Courtyard Richmond Chester, responded to this review

Dear Rebecca H, Thank you for sharing your experience at the Courtyard Richmond Chester. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer...

Raleigh, North Carolina
Reviewed 12 June 2016 via mobile

Old hotel. Lobby has been renovated but does it. Hallway carpets stink and beds are uncomfortable. Breakfast was not good. Only eggs for protein. You are better off trying a different hotel. Drinks at the bar are priced outrageously for this low end hotel.

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Helpful?
Thank Yuri_The_Traveler
chester800, General Manager at Courtyard Richmond Chester, responded to this review

Dear Yuri_The_Traveler, Thank you for taking the time to share your recent experience at the Courtyard Richmond Chester with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize...

bellflower ca
Reviewed 29 May 2016

We worked with Marissa Scott, group sales. She was absolutely professional, responsive, and clear in all communications and arrangements. Our rooms were fabulous. The property was clean and meticulously maintained. We were unfamiliar with "The Bistro", It seemed a bit awkward, However it all worked out and we had an excellent experience. We spent time in the fitness center (Cardio)...

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Helpful?
Thank Hondo79
chester800, General Manager at Courtyard Richmond Chester, responded to this review

Dear Hondo79, Thank you for sharing your experience at the Courtyard Richmond Chester. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team, especially Ms. Scott, to continue to inspire and...

Reviewed 26 May 2016

I have been staying at the Courtyard for the last few weeks and have completely enjoyed my time here! The front desk staff have made me feel right at home. Amber ensures that all guests are taken care of during the night shift. Her and Nathan always wished me a great day when I left early in the mornings. Bobby...

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Helpful?
Thank Thomas T
chester800, General Manager at Courtyard Richmond Chester, responded to this review

Dear Thomas, Thank you for sharing your experience at the Richmond Chester Courtyard. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service....

Croydon, Pennsylvania
Reviewed 23 May 2016

We stayed for 1 night. In the morning, we went to the bar/ breakfast area for a bite to eat, and was greeted by a lovely woman Regina, who was so friendly and kind. I ordered their oatmeal breakfast. It was not only delicious but served beautifully by Regina.

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Helpful?
Thank Donna D
chester800, General Manager at Courtyard Richmond Chester, responded to this review

Dear Donna D, Thank you for sharing your experience at the Courtyard Richmond Chester. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer...

Reviewed 15 May 2016 via mobile

This hotel is nice but far from great. No complimentary breakfast or coffee offered . Having to leave early in the a.m. 630 7 it would have been appreciated. Also toilet and TV did not work efficiently. Very disappointed in the marriott.

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Helpful?
Thank mototraveler20
chester800, General Manager at Courtyard Richmond Chester, responded to this review

Dear mototraveler20, Thank you for taking the time to share your experience in regards to your recent stay at the Courtyard Richmond Chester. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the lack of hot water on...

Reviewed 6 May 2016 via mobile

I just completed a 2 week stay while on business in the area. I have nothing but great thinks to say about the staff at this hotel. They are very friendly and made every day of my trip as enjoyable as possible. I only had a couple of issues where other guests were smoking and the smell reached my room...

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Helpful?
Thank Mark G
chester800, General Manager at Courtyard Richmond Chester, responded to this review

Dear Mark G., Thank you for taking the time to share feedback about your experience with us! Based on your response, we see that there is room for improvement. We saw that you rated your overall satisfaction a “4”; however, we also noticed that there were several missed opportunities. Please accept our apology for not meeting your expectations during your...

North Plainfield, New Jersey
Reviewed 1 May 2016

I've been staying at this hotel for about the last 3 weeks on a business trip. I couldn't be more pleased with this facility. The hotel is clean, the staff is pleasant, the rooms are nicely appointed with all the ammenities you may need including a small refridgerator and an office desk & chair. The housecleaners do a great job....

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Helpful?
Thank mravlag
chester800, General Manager at Courtyard Richmond Chester, responded to this review

Thank you for taking the time to share your feedback in regards to your recent stay at the Courtyard Richmond Chester. We see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction a “4”; however, we also noticed that there were several missed opportunities. Please accept our apology for not meeting...

Reviewed 25 April 2016

Staff was friendly. Hotel was clean. Breakfast was okay. It was a little pricey. There was no tea bags in the room. Asked for a cup of tea and was charged $1.99. This place is okay for a stop over for one night would not stay for any length of time. Elevators were old and very slow.

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Helpful?
Thank joe s
chester800, General Manager at Courtyard Richmond Chester, responded to this review

Thank you for taking the time to share your feedback in regards to your recent stay at the Courtyard Richmond Chester. As a Marriott Rewards Member, we see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction a “3”; however, we also noticed that there were several missed opportunities. Please accept...

Reviewed 25 April 2016

I had to stay for three nights for business and I must say the room was great. Everything was clean when I arrived and everything was taken care of each day. The bed was soft, yet firm enough to get a good nights rest. Since the first night was very nice outside the balcony was great. I had the screen...

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Helpful?
Thank Mary B
chester800, General Manager at Courtyard Richmond Chester, responded to this review

Thank you for taking the time to share your feedback in regards to your recent stay at the Courtyard Richmond Chester. We see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction an “4”; however, we also noticed that there were several missed opportunities. Please accept our apology for not meeting...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff

Additional Information about Courtyard Richmond Chester

Address: 2001 W Hundred Rd, Chester, VA 23836-2412
Region: United States > Virginia > Chester
Price Range: €136 - €154 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Richmond Chester 3*
Number of rooms: 84
Reservation Options:
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Also Known As:
Courtyard By Marriott Richmond Chester Hotel Chester
Courtyard Chester
Chester Courtyard
Chester Marriott
Hotel Style:
#2 Business Hotel in Chester
#3 Green Hotel in Chester
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Richmond Chester staff and other travellers.
2 questions
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Chesterfield, United Kingdom
over a year ago

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Questions? Get answers from Courtyard Richmond Chester staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Second floor had the noise from the A/C Rm 204”
864glene, 21 Apr 2017 | Read review
“it seemed quiet all over”
N8860HLjimm, 16 Apr 2017 | Read review
“They are all good and clean”
lazaromora, 11 Jan 2017 | Read review
“We were on the 3rd floor away from the elevator at the end of the hall Perfect”
529nancyk, 30 Jul 2016 | Read review
“We had rooms on the third and fifth floors. All was quiet and restful”
Hondo79, 29 May 2016 | Read review
5 of 5
Expedia.com
US$171* /night
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Booking.comUS$180
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Prices are for 1 room, 2 adults
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