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dissatisfied with the room service I received, on my arrival my sheets in the room was dirty, call housekeeping to come and change sheets, they did not clean the room while I stayed there. I was there for 3days. I had to clean the room...More
1 Thank terrellkf
Response from Manager_11525, Manager at Extended Stay America - Chesapeake - Greenbrier CircleResponded 22 July 2016
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that our hotel did not meet your expectations during your stay. Please accept my apology. In response to your feedback, I am coaching the housekeeping...More
This is the worst hotel. Avoid at all costs. The room had ashes on the rug, spots on the bed covers, and no dishes in the cabnets. Additionally they gave away our reservation and tried to charge my credit card for unauthorized charges which I'm...More
1 Thank Barrington B
Response from Manager_11525, Manager at Extended Stay America - Chesapeake - Greenbrier CircleResponded 3 August 2016
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that for all the issues you had during your stay. As this hotel’s manager, I can assure you that I have coached staff to ensure your...More
Beforw we arrived I called about a room with two dogs - using an online app gave me no way to convey the need for a dog friendly room - the front desk rearranged a few things and gave us the handicapped room which wwas...More
Response from Manager_11525, Manager at Extended Stay America - Chesapeake - Greenbrier CircleResponded 20 July 2016
Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues you experienced, as well as, the customer service issues. The service issues you described are regrettable, and I sincerely apologize for your experience. As...More
Horrible, horrible, HORRIBLE hotel! Floor was clearly not vacuumed, fries on the floor, crumbs in the chair, and a razor cover and dried up soap in the tub! But MOST of all, pee smelling sheets and PEE STAINED MATTRESS PAD! DISGUSTING! Was told that if...More
Very nice room but I would not stay here in hot weather. The AC in the room could not get it below 72 degrees no matter how low you turned it down. There must be some kind of a regulator on the system. The room...More
Response from Manager_11525, General Manager at Extended Stay America - Chesapeake - Greenbrier CircleResponded 31 May 2016
Thank you for sharing your experience with us. We appreciate you letting us know about the issue you experienced with your AC unit. I will be sure to have our maintenance engineer inspect all of our rooms to ensure that everything is functioning properly. We...More
US$65 - US$98 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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