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Check in: couldn't hear staff over loud DJ
1st room 10:00 PM and the music from the courtyard was unbearably loud. Called front desk, they couldn't hear us on the phone (too loud for them to hear customers)...went to the desk and they said the...More
Thank John S
Response from Jessica S, Operations Manager at aloft ChesapeakeResponded 1 week ago
Dear John S,
I apologize for your recent stay at our hotel. I can assure you that Our Live at Aloft Events do not go to Midnight every night, only Saturdays for our weekend guests that are looking to hang out at our W XYZ...More
I stayed at the Chesapeake location and was very impressed with the modern rooms, friendly staff and great amenities. I was especially impressed with the bar that had a wide variety of beer, wine and spirits. We had a slight snafu with the food order...More
1 Thank tourv174
Response from Jessica S, Operations Manager at aloft ChesapeakeResponded 20 June 2017
Thank you for taking the time to review our hotel online. I'm sorry to hear about the issue we had with your food. I will make sure that Kim is given a special show out for her hard work in remedying the issue....More
Have learned to stay in Chesapeake when visiting VA Beach/Norfolk areas as there are lots of affordable hotels, shopping centers and restaurants.
aloft is a favorite brand and this one did not disappoint. Very nice desk staff, clean, comfortable room.
I am writing another review, almost the same time this time last year! I can not rave enough about the level of guest service I receive from this hotel. I sincerely believe that Starwood should include Shay and Bren when outlining sensitivity training regarding adhering...More
My stay at the Aloft Chesapeake was AMAZING! After booking at the very last minute we were more than happy with our experience. The rooms were clean and modern and the staff were brilliant. I have to make special mention of some of the wonderful...More
Response from Jessica S, Operations Manager at aloft ChesapeakeResponded 4 weeks ago
Thank you for taking the time to write such an awesome review of our hotel. I will make sure to pass along your kind comments to Brent, Daniel and Mikayla. We can't wait to host you again the next time you're in the...More