I reserved this hotel for my niece, a single mother traveling with two children. When my niece arrived late at night, the clerk told her there was no reservation under her name nor under the confirmation number provided. My niece then requested the clerk to check under my name, and the clerk said there was no reservation. I had already paid for the room, but my niece was required to pay for the room if she were to stay. It was subsequently discovered that there was a reservation under my name, and it had been marked as a "no show." The hotel manager, Darel, refused to refund my niece for her inconvenience, and he refused to provide me a refund. Will never book their again.
This is our third week at this hotel. We are currently waiting to close on our new home in the area. If this was a bad experience we would have left weeks ago. On the contrary, Mr. Patel, the owner is super and could not be nicer to us. He and his staff bend over backwards to make you feel at home and especially with the coronavirus stuff going on, this means a lot to us. Unlike our previous experience, I can definitely recommend this hotel to anyone that wants to stay in this area.
Check in was okay, rooms were okay, staff was not very welcoming if you could find one, went down stairs several times during stay, desk clerk was not there, apparently they have several jobs to do now. I understand that COVID has made an impact but just explain that you will not be making beds or furnishing towels, guests have to come down to get towels and on the night of first day and into second, water for shower and commode had brown in color water, when asked staff about it, they said that it happened the last time they worked on it, nothing else, and went on about their duties. Just not a good experience, it is close to good restaurants and shopping, but I will stay somewhere else next time.
We came to this hotel for a baseball tournament for my son. We enjoyed our stay at this hotel. It was very clean and quiet. It has alot of places very close by to eat and shop. The beds were very comfortable. It has inside corridors and a secure parking area and we felt very safe. Very nice staff. We would definitely stay here again,
Newly renovated hotel with a great staff that go the extra mile to make you feel at home! Due to the recent corona virus the hotel had to cut there hot breakfast out in regards to safety concerns per choice hotels! With prepackaged breakfast items available and continue to stay ahead of this out break! Feel safe there when you stay there and DoorDash for free delivery to the hotel with a wide range of restaurants close by!
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