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Chalet High Resort

14/05/2017 15/05/2017
1 room 2 adults 0 children
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62 Reviews from our TripAdvisor Community

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Showing 62: English reviews
Reviewed 5 November 2016

We took friends from Wilmington, NC up to Basye, VA for a week's break from the hot and humid low lands near Carolina Beach, NC. Drive was about 6-7 hrs. but the scenery was enjoyable, away from the larger cities of northern NC and south-central VA. We found the weather to be fine, a little rainy for almost two days,...

1Thank lJorge2015
JDBanks5, General Manager at Chalet High Resort, responded to this review

Thank you for your honest review of Chalet High. We do hope that we can service you on your next vacation. We are indeed in a secluded area and its not for everyone but we are happy that you enjoyed the peacefulness and natural beauty of the Shenandoah Valley.

Salisbury, NC
Reviewed 20 October 2016

We did exchange through our time share. We needed to upgrade to a 3 bdrm and they did it at no additional cost to us. Unit was 3 bdrm, very clean and comfortable. Updated kitchen, fresh paint. Master bathroom needs new cabinets but otherwise it was great. Linens were new. Not a lot to do but wineries were close by....

Thank saintmom
JDBanks5, General Manager at Chalet High Resort, responded to this review

We thank you for your honest review of Chalet High. We do hope that we have the opportunity to service you on your next vacation.

Reviewed 20 October 2016 via mobile

Searched high & low for accommodations suitable for family with two 85 year olds who love to travel & see the leaf change! These 3 story (split levels) were the only 2 bedroom w/2 twins for under $200 per night! The accommodations were great but needed night lights for bathroom & bedrooms as getting up in middle of night in...

Thank Haikulei07
JDBanks5, General Manager at Chalet High Resort, responded to this review

Thank you for your honest review of Chalet High. I am sorry that you found a dirty item in your unit but glad that the front desk took care of the situation for you. We have put night lights in the bathrooms and kitchens in the past but stopped because they have a tendency to grow legs and walk off....

New York City, New York
Reviewed 8 September 2016

We visited Shenandoah Valley and stayed at the Chalet High Resort Unit #14 at the end of August 2016. The 3 bedroom condo was a little outdated but clean, comfortable, and on the golf course. The pool was closed for renovations and the check-in office was a bit down the road. You had to drive to the office to get...

Thank lusha20
JDBanks5, General Manager at Chalet High Resort, responded to this review

Thank you for your honest review of Chalet High. We do hope that we can provide you with a better vacation on your next visit. Our Chalet High Activity Center "CHAC" has been completely refurbished and the offices are now located inside it for convenience of our owners and guest.

Bangor, Pennsylvania
Reviewed 9 August 2016

Our unit #68 was a little outdated, but very clean and spacious. We knew that the indoor pool was closed ( we were informed of this) but disappointed that there was not an outdoor pool. We were given a pass to Lake Laurel for our week stay. The lake had water activities that our grandchildren ages 17 & 9, enjoyed....

1Thank Susan A
JDBanks5, General Manager at Chalet High Resort, responded to this review

Thank you for your honest review of your stay at Chalet High. We look forward to seeing you again. The indoor pool has now been completely refurbished.

Reviewed 9 August 2016

We were in chalet 28. Big place, clean towels and sheets. Only while having a shower and trying to have a bath we discovered that hot water running from faucets was brown and full of filth. Five calls to reception didn't solve the problem and nobody came to check. Look at photos.

3Thank laurellandpa
JDBanks5, General Manager at Chalet High Resort, responded to this review

Water was tested by health dept and was found to ok. We have pex lines and therefore it could not be rust. The local water dept reported repairing a leak up the line several days ahead of stay and it was more than likely some dirt that had gotten into lline. Our staff did respond and offered to move guest...

East Berlin, Pennsylvania
Reviewed 28 July 2016

Not impressed by this resort. Unit is old and shows a lot of wear. Gravel parking lot was uneven. Pool was closed. If you want a vacation out in the country with nothing to do this will be ok. I will not return.

Thank budv
JDBanks5, General Manager at Chalet High Resort, responded to this review

Thank you for your honest response. We are sorry that you did not enjoy your stay. All incoming guest were informed of the closing of the indoor pool due to renovation till Oct 1. Our records indicate that this was emailed to you and a VM left on your phone at time of booking. This is also listed on the...

Fayetteville, North Carolina
Reviewed 4 July 2016 via mobile

Resort was very nice, very quiet. We stayed in a 2 bedroom and it was nice and spacious. The inside does need some updating but was purely cosmetic, nothing that disturbed our trip. They provide everything you could need as far as cooking and whatnot but they should let you know that after you use some of the paper product...

Thank Kellyprincess
JDBanks5, General Manager at Chalet High Resort, responded to this review

Thank you for your honest review of your stay. We do hope that we can service you again in the future. On the check in sheet that you are given at the counter and on our web sites, it does state that we supply you with a starter kit of paper goods and soaps. We will look into a third...

Quinton, Virginia
Reviewed 11 June 2016 via mobile

This is an older resort so, it's not perfect but our unit was very clean and that's the most important thing to us. We were in unit 40, two bedroom. I think the regular price is $129.00 for Memorial Day weekend but we found a $97.00 special on Travelocity. That's $97.00/night for an apartment/townhouse...great value, especially if you have a...

1Thank Travelling_Krackah
Augusta, Georgia
Reviewed 7 June 2016

A winter and golf resort. Not so much to do in MAY. Zip line good but $52 per. No outdoor pool Over 30 miles to Skyline Drive. 15 to nearest grocery store. The location bothered our allergies inside the condo, so we stayed only 5 of 7 days. There are mountain bike runs if that is your thing. Do not...

Review collected in partnership with Veterans Holidays
1Thank pepr1959
JDBanks5, General Manager at Chalet High Resort, responded to this review

Thank you for an honest review of Chalet HIgh. We are sorry that you were not %100 satisfied with your stay. Our offer in a previous email still stands. With your allergies, you may like to come back during the winter time when then pollen count is not as high. It is our goal to satisfy every guest, every stay,...

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14/05/2017 15/05/2017
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  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Golf course
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Public Wifi
  • Free Parking
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
We are a secluded timeshare resort. Your stay here will be full of nature and peacefulness. We are located in the Shenandoah Valley and it is a 20-30 minute drive from I 81. If nature,swimming, floating the river, hiking, fishing, kayaking, flea market, history and very small towns is your thing, then we are right for you. Our units are very large and spacious. There is golfing and skiing nearby at Bryce Resort. DO NOT USE GPS. For directions to the resort, please contact us via email and we will be more than happy to send you driving directions along with other info for your stay. Not all booking entities provide us with your email to send a confirmation. IF you make a booking anywhere other than website at then please contact us so that we may ensure that you receive your confirmation and :KNOW BEFORE YOU GO" info. ... more   less 

Additional Information about Chalet High Resort

Address: 2742 Fairway Drive, Basye, VA 22810
Region: United States > Virginia > Basye
Price Range: €88 - €171 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chalet High Resort 3*
Number of rooms: 76
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Questions & Answers

Here's what travellers have asked, with answers from Chalet High Resort staff and other travellers.
2 questions
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Questions? Get answers from Chalet High Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“This is a condo complex, not a hotel. Don't stay in # 61.”
AdventurerRaleigh_NC, 17 Nov 2016 | Read review
“Pedestal is really large - 2bedrooms and additional loft with 2 twin beds”
shuytza, 17 Nov 2016 | Read review
“People who can't climb stairs must sleep on the sofa bed. There is no shower downstairs.”
mscarol81, 1 Jun 2016 | Read review
“Wi Fi did not work, period. Don't stay here unless you have a "pedestal" unit. Customer service is terrible.”
zanl2013, 12 May 2016 | Read review
“Could not access the wifi in Unit 68.”
tmb100387, 17 Apr 2015 | Read review
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