I don't even know where to begin. I had booked this room last minute due to change of plans and lack of available rooms in the area where we needed to be. I have not stayed in a budget room in a long time, but this was beyond the worst experience. How Choice Hotels can lend its name to this location is baffling. I would assume in order to participate in this chain, there are basic standards to be met and upheld. I think they forgot this place existed and/or do not hold them accountable for the lack of care. The same complaints are listed as early as 2007 and the responses indicate they appreciate the comments and will work better to make things right. I would like them to challenge how this was done. Some of the same issues from them still exist. My check-in was late due to the travel schedule. I arrived approx 1:30am. and the desk clerk was very nice. However, I did not expect a lot of activity on the grounds, but there were several people wandering the parking lot. They kept looking over their shoulder at us and made us so uneasy we waited in a locked car until they settled in one room. As we unloaded our belongings, some older woman was standing in the hallway on the second floor going back and forth from her room to the hallway window overlooking the parking lot and yelling hi at us. With that initial introduction, it took a while to take in the actual premises. There are broken chairs and furniture in front of some of the rooms, and discarded lodge items against a wall in the back, the columns in front were badly damaged and chipped away and someone threw blue paint on a yellow column for some reason. It reminded me of the rooms in the movie The Florida Project, although the movie lodgings were nicer. What I saw was run down and dirty and nothing like the website. True deceptive advertising and should be actionable to bring suit in small claims court. Since we had an early morning departure, we tried to get to our room and settle in to get sleep. Having a second-floor room, we were leery of the stairwell leading up there, it had a strong odor of mold and was filthy. It had not been swept or vacuumed in years. The paint job was amateurish at best (maybe they hired some children to paint) chips in the sheetrock and a carpet riser was missing, exposing the plywood. There was also a random 4th of July wreath hanging on a wall. We entered our room quickly and in doing so I was so appalled; I don't have words to express my feelings. First, I noticed that it was very hot, as we closed the door, we couldn't put the safety lock on because it was not bolted to the door. It was dangling and did not lock at all. Then we noticed that there was a large hole in the wall. I then saw that at one point they had carpet molding edging the room, but whatever material used to hold it in place gave up. It was lying flat on the floor - about 10 feet or more. Then we looked at the bed and saw two brown stains and there were holes in the comforter and the pillows were for toddlers. Looking at the walls, I saw that were chips of paint everywhere and there was graffiti on the metal part of the headboard. The refrigerator was not on, and when we tried to turn on the air conditioner, noticed the plastic window shade was all torn up. The bathroom is from the 70s, pink broken tile and mold and mildew everywhere. All of this was too much, I called the front desk, and my main concern was that we could not put the safety latch on. We considered sleeping in the car, but with the people wandering around, that didn't seem like a great option. The front desk clerk was very nice about it and offered another room and said he would give us an upgrade. Essentially that was two queen beds instead of doubles. It was a nice gesture but at that late hour didn't matter. Suffice it to say, the second room was just marginally better than the first. That deserves its own review.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.