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All reviewsfrosted glassfront deskseparate areatoilet roomstarting to show its agenewer propertyspring hillbyu campussleeping areaclean hotelstaying at this hotellots of pillowsfootball stadiumutah countyshort drivebeds were very comfortableone night stay
It was okay, room was clean and breakfast was good. Close the BYU campus and a short drive to University Place and Provo Towne center for shopping which we did. The only draw back was after a day of shopping coming back to relax and...More
Response from raigyboylindsey, General Manager at SpringHill Suites ProvoResponded 1 December 2017
We are looking into upgrading our TV systems to bring them up to standard. Thank you for the feedback. I'm sorry that the TVs were less than what is expected at a Marriott hotel.
Since we were going to an event at BYU this hotel suited our needs nicely. Not elegant or great views but serviceable and comfortable and very reasonably priced. The gym is very small, mostly cardio and some dumbbells and the included morning breakfast is not...More
Previous guest left a small fishing hook on floor and housekeeping didn't find it despite it being on the floor where they're supposed vacuum. I found it though with my foot at 3 AM while changing my infant. My toddler found someone else's mini wheats...More
Response from raigyboylindsey, General Manager at SpringHill Suites ProvoResponded 7 November 2017
Thank you for reaching out to us again through the Trip Advisor channel. We appreciate your business and feel very sad that you had an experience that was less than what you would expect from a Marriott hotel. Like we discussed previously, we...More
Check in okay, no local shuttle to restaurants, van out front "for convention only". Pool was crowded with large group, next morning still dirty couldn't swim. Kids racing up and down hallway. Corners of common area dirty. Needs a serious deep cleaning front to back,...More
Thank Bill N
Response from raigyboylindsey, General Manager at SpringHill Suites ProvoResponded 31 October 2017
Thank you for staying with the SpringHill Suites in Provo. We are very sorry for the inconvenience with the shuttle van. Many of our guest take advantage of our shuttle to/from their places of business. I'm sorry that we only keep it for...More
I have stayed in SpringHill Suites in different locations and have generally liked the hotel, but this location was lacking, primarily because of the shower area. The shower head in my room was old and corroded, making the shower spray very weak and sporadic. The...More
Response from raigyboylindsey, General Manager at SpringHill Suites ProvoResponded 12 October 2017
Thank you for spending the time to review our hotel and give us feedback. We are in the process of getting a renovation done at the hotel. This is planned for Q1 of 2018. This will significantly improve the shower in all our...More
Hello, thank you for your question. Unfortunately none of our rooms have jetted tubs. One of our suites does come with a deep soaking tub, but no jets. Please let me know if you have any other questions.
Unfortunately we do not have a hot tub. All guest have full access to one of the largest gyms in North America located down the road from the hotel. They have a hot tub and even a sauna that you can use 24-hours a day.
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"Quick breakfast for kids, but type of breakfast left a lot to be desired for me."