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While I have stayed at this hotel numerous times over the last year, the new GM, Julie, is absolutely horrible at customer service. Only her opinion matters. She talks over you, refuses to listen & when she doesn't get her way she just hangs up...More
We were in Lubbock and needed a room close to relative's home but yet close enough to the arena where our granddaughter was graduating. This hotel was perfect. It was quiet, the staff was very friendly, the price was right and our room was exceptionally...More
... the security locking device on our room door was broken. Otherwise about normal for a Holiday Inn Express. The breakfast was well-handled. This location is a bit out of the way for most people traveling through, but OK for SW Lubbock visits.More
Thank David G
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Lubbock Southwest - WolfforthResponded 28 December 2016
Dear David G,
Thank you for staying with us and for leaving a short review. I regret that your stay was negatively affected by the lock device in your room. Please accept our sincerest apologies for any inconvenience this may have caused you. I have...More
My daughter and I met my granddaughter for my great grand's birthday. I got a suite with two beds. I thought they were queens but when I looked on the bed description, it said double beds. The refrigerator was clean and not smelly and the...More
Response from Debi L, Manager at Holiday Inn Express & Suites Lubbock Southwest - WolfforthResponded 6 December 2016
Thank you for your candid review. We apologize that your recent stay did not meet all of your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the...More
This was a great place to stop for the night after a long day of driving. The room was clean, and the beds were comfortable. The staff were very friendly and polite. On weekends they also have breakfast later than most places, which is nice...More
1 Thank Rain Y
Response from Debi L, General Manager at Holiday Inn Express & Suites Lubbock Southwest - WolfforthResponded 28 November 2016
Thank you so much for your review of our hotel. We glad to hear you enjoyed our extended breakfast time and were able to enjoy it. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes...More
US$95 - US$160 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Holiday Inn Express Suites Wolfforth Hotel Wolfforth