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All reviews pioneer restaurant in town good nights sleep room was clean two queen beds nice hotel fridge and microwave felt safe would stay here again waffles desk clerk staff was friendly great place to stay non smoking free breakfast parking lot bw
I usually prefer Best Westerns as I am a diamond member. This Hotel is okay. I booked online and the check in was easy. Staff has been friendly during my stay. One issue that might be out of the staffs hands is that my key...More
Thank Dominic V
Response from Robin D, General Manager at Best Western Plus University Inn & SuitesResponded 7 February 2018
Thank you and I agree it seems that most walls in the hotels are not thick enough!! I am sorry that you heard others and did not get a good rest, and I am glad that everything else was Ok for you. We do appreciate...More
We enjoyed a restful and quiet stay at this hotel on our way from CO to Houston for Christmas. The parking lot was bright and we felt safe here with our car packed with Christmas gift.
Our room was very roomy and clean.
Response from Robin D, General Manager at Best Western Plus University Inn & SuitesResponded 5 January 2018
Thank you for the kind words, we greatly appreciate it. We are very fortunate to be in such a great location, we are close to everything and anything you want to do in Wichita Falls. I hope you will chose again when visiting or traveling...More
This is a newer property and well maintained. We arrived Christmas night. The young lady at the front desk was quite friendly and check-in was very quick. We had a huge suite with two queen beds which were very comfortable. It was below freezing outside...More
Response from Robin D, General Manager at Best Western Plus University Inn & SuitesResponded 1 January 2018
Thank you so much for all the kind words, I will make sure to pass this on to our team. I am glad that you had a great night sleep and enjoyed our breakfast. We appreciate that you chose us while staying in Wichita Falls...More
This hotel was ideally placed on our trip. It was close to the hwy, quiet and served a good breakfast. The rooms were clean, and the staff we had contact with were very nice and efficient. The beds are comfortable, the internet fast and check...More
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If I could give this hotel lower than 1 star I would. The staff is really rude and the rooms are absolutely horrible. On one of our beds, it had dirty sheets with food crumbs, hair and pen scribble marks in the sheets. The sink...More
Thank Kat S
Response from Robin D, General Manager at Best Western Plus University Inn & SuitesResponded 27 November 2017
I am so sorry your stay was this bad, and I never like to hear that the staff was rude to anyone. As for the housekeeping I will make sure to let the head housekeeper know about this situation and she can follow up with...More