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The ice machine on the third floor had an out of order sign. Needed to go to the first floor. Went to the business center to print some papers for work and the printer not working. The first floor hallway towels on the carpet because...More
My husband and I are staying at the Holiday Inn Express for business.
The first night we arrived I had to call the front desk at least three times.
The women at the front desk(Pircilla) was so polite and helpful.
The next morning we had...More
Staying here just made our roadtrip all the more enjoyable. Check in was fast and easy. Staff we encountered were all friendly and helpful. Our room was clean, updated and as expected. The bed was especially comfy. Appreciated having a keurig and k cups in...More
So my wife and I with 2 of our 4 children traveled from the Austin area to Terrell, TX for a baseball tournament this past weekend. We arrived around 4:00 that Friday afternoon and checked in. No problems there but our room as we entered...More
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites TerrellResponded 2 April 2018
Thanks for choosing to stay with us for your baseball tournament and sharing your experience. While I'm glad to know that our hotel managers tried to make amends, I'm sorry about the outdated state of your room, noise from other guests, and missed...More
I’m not usually a complainer... it just FYI if you are going for the pool...don’t! The inside pool is so foggy with chlorinated fog that you can hardly breathe and there were no lights on on at night. I spoke with the front desk and...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites TerrellResponded 19 February 2018
Thank you for your recent stay with us and reviewing our property. I am very sorry for the shortfalls you have noticed with our swimming pool and the service and response you had from our staff fell below your expectations. We highly value...More