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Homewood Suites by Hilton Austin / Round Rock

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Homewood Suites by Hilton Austin \/ Round Rock
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616 Reviews from our TripAdvisor Community

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There are newer reviews for Homewood Suites by Hilton Austin / Round Rock
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Showing 601: English reviews
Austin, Texas
Reviewed 19 October 2016

Yesterday evening I attended to the normal 'Host Hour" downstairs in the lobby, I stay here very often and have never encountered what I did yesterday.. A woman named Shelia was using a very stern tone of voice while talking to the young woman who usually handles Host Hour, the young woman proceeded to set things out when again she...

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Helpful?
1Thank laurennicole10198
Jon L, General Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Thank you for providing feedback regarding your stay. I appreciate your kind remarks about Eddie and Jacob, and will make it a point to share them with our entire team. I share your disappointment in the fact that internal issues were raised in a public area. This is not how these things should be handled, and I assure you this...

Brenham, Texas
Reviewed 18 October 2016

Due to having a Saturday evening wedding to attend, I rented a two bedroom suite for my large family. Our room was not ready by 3pm check in time, although I called early in the morning and alerted the hotel that we would be arriving early and requested the room be available early. (We waited in the lobby for over...

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Helpful?
Thank AdrienneBurden
Jon L, General Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

I was very sorry to learn about your disappointing experience last weekend. There is no excuse for the multiple service failures you encountered, and I would welcome an opportunity to discuss the details of your stay with you personally. I can be reached at 512 341 9200 or jon.legalos@hilton.com. I appreciate the fact that you liked the hotel and breakfast!...

BENGALURU, India
Reviewed 14 October 2016

Good hotel which is very close to my office. Shuttle service is provided to my office drop and pick up's. I can recommend this hotel all Dell employees who are travelling to Round Rock. Good accommodations. Only suggestion i share here is please including some Indian food items in breakfast.

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Helpful?
Thank Mohanakrishna K
JacobnHill, Guest Relations Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Thank you for leaving us this review! I'm glad we could get you to your office with our complimentary shuttle service! I am definitely going to talk with my general manager to see what options are available so that we can have more of an array of food for breakfast. I wish you safe travels and hope to see you...

London, United Kingdom
Reviewed 11 October 2016

okay for a business hotel but you need a car as there is nothing to do close by, using taxis becomes expensive. not very soundproof so you hear everything above and next door. Only hotel I've stayed in where they use paper plates and plastic cutlery at a weekend - found this very odd - is it a USA thing....

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Helpful?
Thank Elaine C
JacobnHill, Guest Relations Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Thank you for leaving us this helpful review. I want to start this by sincerely apologizing with your dissatisfaction with our hotel during your stay. We take all feedback extremely serious and will address these issues and see what steps we can make to improve our hotel overall.

Rockwall
Reviewed 9 October 2016

Rooms very clean, beds very comfortable. Towels new and large. Baths very clean. Seemed like a new facility. Help with breakfast very efficient. She was very pleased to help. We came down at 9:00 and very busy. She was polite, and quick to help.

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Helpful?
Thank 781billiet
Jon L, General Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Thank you for the 5 star review and the kind remarks! We will make a point to share your comments with our Breakfast team and the rest of our associates. We look forward to seeing you again on your next trip!

Reviewed 4 October 2016 via mobile

Kylie Jeter Eddie and Jacob and the rest the night crew are awesome. They made us feel right at home. We have been here 6 months for work and it's great coming home to family after work... great hotel for people with dogs nice safe area near Dell.

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Helpful?
Thank Pam G
JacobnHill, Guest Relations Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Thank you for leaving us this outstanding review! We were so glad to have you and Sandy stay with us! Your kind words speak volumes and I will be sure to pass this note along to the rest of my staff so that their day can be made as well! We wish you safe travels and and hope to see...

Bryan, United States
Reviewed 3 October 2016

The facilities are nice and clean;breakfast is decent; staff very helpful and accommodating for our large group's scheduled and impromptu activities. The location is convenient for Hill Country activities and to Austin.

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Helpful?
Thank Diane B
JacobnHill, Guest Relations Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Thank you for your recent stay with us! Knowing we could provide a clean environment is extremely important to us and i'm glad that it reflected on your stay. We thank you for having your group stay here with us and we hope to see you again soon!

Mexico City, Mexico
Reviewed 2 October 2016

I stay this hotel every time at Austin. Very comfortable either for business our with the family. Really like home out of home. Definitely has become my hotel of choice. I was for business in my last visit and very convenient to rest between meetings. Breakfast makes its in the morning before leaving. Just have to get early if you...

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Helpful?
Thank 358humbertoz
JacobnHill, Guest Relations Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Thank you 358humbertoz for taking the time to leave us this review! Knowing we made you feel right at home is music to our ears! We know traveling can be hectic and can cause a big case of being home sick, so we do everything we can to make our guests stay comfortable and make us stay convenient. We wish...

Sugar Land, Texas
Reviewed 2 October 2016

We came as part of a large group. We were also here last year. The staff has always been very friendly and helpful. The suites are perfect and the beds a very comfortable with 2 pillows each perso The hot breakfast Buffett is better than many places of this type

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Helpful?
Thank Nancy M
JacobnHill, Guest Relations Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Thank you Nancy M for leaving us this great review! Knowing we have had you stay with us for two years in a row shows how important we make consistency at this hotel. I'm happy to see you enjoyed our beautiful suites and full hot breakfast. We wish you safe travels and hope to see you again next year!

Scarborough, Maine
Reviewed 30 September 2016

Many of Round Rock's hotels are right on its many highways and quite noisy. This one is set very well back and quite peaceful. The rooms are extremely clean, well equipped, and comfortable. Breakfast is excellent with plenty of choices and a very nice attendant. I will definitely use this hotel again when I am in the area.

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Helpful?
Thank Surreyhound
JacobnHill, Guest Relations Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review

Thank you Surreyhound for taking the time to leave us this outstanding review! I'm so glad to see you weren't disturbed by any traffic noise! Being in the location that we're in is a big help in limiting outside noise. My amazing housekeeping staff deserves all the credit for how beautiful our hotel is, and i'll be showing them this...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
The Homewood Suites Austin Round Rock hotel in Round Rock, Texas opened in September 2010 and is conveniently located just off I-35 at the intersection of Hesters Crossing and South Mays Street. We are the closest Round Rock TX extended stay hotel to Dell World Headquarters, and only 35 minutes north of Austin-Bergstrom International Airport (AUS). Our 115 tastefully appointed Homewood Suites Round Rock Texas hotel features modern conveniences suited to the savvy business traveler, along with a great location and recreational amenities to please leisure guests. Situated in a corporate campus area with many Fortune 500 companies, our upscale, all suites hotel residential style one-and two-room suites ideal for business travelers, family vacations, sports groups and extended stay guests. All guests can enjoy our free internet WiFi, daily complimentary Suite Start Hot Breakfast and Welcome Home evening reception, featuring a complimentary light meal and beverages including beer and wine, Monday through Thursday evenings (subject to state and local laws). Come check out our services and amenities designed to Make Yourself at Home! ... more   less 

Additional Information about Homewood Suites by Hilton Austin / Round Rock

Address: 2201 S Mays St, Round Rock, TX 78664-7549
Region: United States > Texas > Round Rock
Price Range: €99 - €168 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Austin / Round Rock 3*
Number of rooms: 115
Reservation Options:
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Hotel Style:
#1 Family Hotel in Round Rock
#1 Green Hotel in Round Rock
#1 Business Hotel in Round Rock
#2 Romantic Hotel in Round Rock
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Austin / Round Rock staff and other travellers.
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Questions? Get answers from Homewood Suites by Hilton Austin / Round Rock staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were glad to be just a few rooms away from the laundry.”
 of 5 bubbles lindakH4457OG, 11 Nov 2016 | Read review
“Top floors and away from the center areas are quieter.”
 of 5 bubbles J7339VLcharless, 19 Oct 2016 | Read review
“Rooms overlooking the pool and basketball court are the only ones with a view.”
 of 5 bubbles Houston_Heights_Guy, 23 Aug 2016 | Read review
“Avoid rooms that end in 00 unless you want to be VERY near the elevator and the accompanying traffic and noise.”
 of 5 bubbles RayH456, 23 Aug 2016 | Read review
“Every room is good. Go for anything available.”
 of 5 bubbles 705srinivasr, 3 Aug 2016 | Read review
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