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Extended Stay America - Austin - Round Rock - North

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Overview
  • Excellent27%
  • Very good4%
  • Average4%
  • Poor11%
  • Terrible54%
19 Dec 2017
“Extended Stay”
8 Dec 2017
“Mixed Bag.....Some Good, Some Terrible”
Free Wifi
Free Parking
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2 Star Hotel
All hotel details
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Reviews (61)
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21 - 25 of 60 reviews
Reviewed 9 December 2017 via mobile

I want to say Amanda at the front desk Rocks My Socks! We needed to extend our stay a few more days. I booked through a third party website that keep giving us the run around but Amanda made it right! Amanda spoke to the...More

Thank Linda G
Response from 00esa, Manager at Extended Stay America - Austin - Round Rock - NorthResponded 10 December 2017

Linda, we appreciate you for taking the time to post your excellent review of Extended Stay America. We are thrilled to know your stay was made a perfect one by the courteous service provided by our staff. On behalf of our team including Amanda, we...More

Reviewed 8 December 2017

Here's the bottom line......The manager is a really nice guy. He's relatively new, but you can absolutely tell that he's trying hard and has made some improvements. He comes to work early, leaves late, works hard. The staff are very friendly, and all of them...More

Thank coolfire01
Response from 00esa, Manager at Extended Stay America - Austin - Round Rock - NorthResponded 9 December 2017

Thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and like dour service. Having said that, we are sorry for the inconvenience you had while here. Your feedback is appreciated as it will help us improve our facilities...More

Reviewed 22 November 2017

I was told the hotel is smoke free my room was stunk from cigarette Unable to sleep room was just too smelly.. I complained and was told if you're not satisfied here you have an hour to leave that's part of their policy.. never again...More

Review collected in partnership with Extended Stay
Thank lorainec730
Response from 00esa, Manager at Extended Stay America - Austin - Round Rock - NorthResponded 23 November 2017

Thank you for your feedback. We apologize for the smell of smoke you encountered while you were here. We work hard to provide a clean and comfortable environment and are sorry the smell compromised your experience. We will follow up on your concerns to ensure...More

A TripAdvisor Member
1
Reviewed 28 September 2017 via mobile

I don't understand all the negative reviews...I've been here two weeks now and intend on being here much longer. The hallways do not stink, the place is not disgusting. I like it here! Its very quiet and you cannot hear neighboring rooms. The weekly rate...More

Thank A TripAdvisor Member
Response from 00esa, Manager at Extended Stay America - Austin - Round Rock - NorthResponded 29 September 2017

It was a pleasure having you as our guest at Extended Stay America. We believe a well-equipped room along with the amazing service and facilities sets the tone for a wonderful visit, and we are thoroughly excited to know this was your experience. Your recommendation...More

Reviewed 14 September 2017 via mobile

With their current state I wonder how are they even allowed to operate. Stinking room, holes in bedsheets, no cups, plates or silver, rude service. We left as soon as we could find another place. And they charge almost same as Marriott's TownPlace Suites which...More

Thank Amit V
Response from 00esa, General Manager at Extended Stay America - Austin - Round Rock - NorthResponded 15 September 2017

Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered which led to a disappointing stay. We have shared your feedback with the management team so adjustments can be made immediately. We hope you...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$66 - US$114 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$66 - US$114 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (36)
Room & Suite (14)
Dining (1)
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Room Tips
"Long stay get Epp"
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"Ask for a full size ref.....apparently a few of the rooms have this."
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"checkyour bedding, check on holes in mattress cover and check for hair and check to see if your mattress is..."
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"train noise is loud at all hours. staff seems disinterested in helping guests."
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